Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,774 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,774 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel supposedly delivered… but it hasn’t. And tracking showing nothing useful. I’ve emailed Lighting Direct twice to ask for help but as yet I’ve had no reply. Not impressed”

Helpful Report

Posted 4 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. Kind regards Customer Care Team

Posted 3 months ago

“Have purchased from lighting direct on several occasions & have been very happy with the service. Unfortunately the kitten lamp I ordered (it said it was in stock) in November did not arrive within the 3-5 day window promised. I phoned after approx 2 weeks to see why & was told the item was out of stock & would not be delivered until late January! This was disappointing as it was a Christmas gift for my daughter. The call handler was apologetic & I was given the option to have a refund, but I decided to wait for the item to be delivered in January. It arrived slightly earlier than quoted & my daughter is delighted with it! So all is good that ends well.”

Helpful Report

Posted 4 months ago

Your feedback is very much appreciated, Thank you Regards, Customer Care Team

Posted 3 months ago

“Good prices, large range of products and quick delivery.”

Helpful Report

Posted 4 months ago

Your feedback is very much appreciated, Thank you Regards, Customer Care Team

Posted 3 months ago

“Not only was I very pleased with the item I ordered but delivery was excellent - next day delivery with no extra charge. Item packed securely for transit and 'fragile' clearly visible on the box. I have added Lighting Direct to my 'contacts to keep' fir future online ordering.”

Helpful Report

Posted 4 months ago

We are delighted you are so pleased with your purchase. Regards, Customer Care Team

Posted 3 months ago

“The light ordered arrived 2 days after placing the ordered”

Helpful Report

Posted 4 months ago

We are very thankful for your very kind comments Regards, Customer Care Team

Posted 3 months ago

“Quality product and experience”

Helpful Report

Posted 4 months ago

Your feedback is very much appreciated, Thank you. Regards, Customer Care Team

Posted 3 months ago

“Next day delivery and packaged extremely well! Amazing quality for the price and look great on bedside tables.”

Helpful Report

Posted 4 months ago

Thank you so much for your lovely feedback Regards, Customer Care Team

Posted 3 months ago

“Ordered 2 picture lights, with the recommended bulbs. 1 of the lights was damaged upon arrival, and the bulbs don't fit the picture lights, so I have had to order them elsewhere. I have emailed LD for exchange on the damaged light and heard nothing back...”

Helpful Report

Posted 4 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. Kind regards Customer Care Team

Posted 3 months ago

“Definitely will use again , great price”

Helpful Report

Posted 4 months ago

We are very grateful for your feedback Regards, Customer Care Team

Posted 3 months ago

“The shipping costs were really high in my opinion. The lights however were nice, although a lot smaller than I had thought. I would have returned but return delivery also £6.99 min so there wasn't much point. I would think twice before ordering in future.”

Helpful Report

Posted 4 months ago

Good afternoon, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Kind regards Customer service

Posted 3 months ago

“We had an issue with our order and we needed to contact Lighting Direct. The response from their customer services was exceptional. From our experience I would not hesitate to recommend Lighting Direct.”

Helpful Report

Posted 4 months ago

Thank you, we very much value our customer’s feedback Regards, Customer Care Team

Posted 3 months ago

“Excellent product and extremely fast (free) delivery (well, nothing's free, but there's no extra cost on top of the headline price). Good customer service when I phoned to check stock levels; I do appreciate companies that actual pick up the phone !”

Helpful Report

Posted 4 months ago

Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 3 months ago

We work very hard to provide excellent customer service so thank you for your acknowledgement. Kind regards Customer Care Team

Posted 3 months ago

“Arrived so quickly I couldn't believe it, the light is great thank you”

Helpful Report

Posted 4 months ago

We are delighted you are so pleased with your purchase Regards, Customer Care Team

Posted 3 months ago

“Item never arrived. Trying to get my money back. Emailed but they never get back to me. I would stay away from them”

Helpful Report

Posted 4 months ago

We are very sorry to hear that you are displeased with the service you have received, please accept our apology. I can see a POD from FedEx. Kind regards Customer Care Team

Posted 3 months ago

“Simple to order came in good time. Goods received seem of quality made fittings( have not hung so can’t comment on function). European plug but comes with small and compact plug converter.”

Helpful Report

Posted 4 months ago

Thank you, we look forward to you shopping with us again soon Regards, Customer Care Team

Posted 3 months ago

“I ordered some lights in October 2024. Unfortunately, although showing in stock I then received notification they were not available and given a date for the next delivery in November. That date came and went, called up to be given a date in December. That date came and went, called up given another date in Jan 2025 yes you’ve guessed it that date came and went and was given another date in January, where this time they did actually arrive before the date. I was given the option for a refund during the process but I wanted these ones because they match others I already had. Having said all that the customer service team could not have been more apologetic… would I use them again, yes probably I would due to the great manner I was spoken to and the apologies.”

Helpful Report

Posted 4 months ago

Posted 3 months ago

“Great service. Someone at the end of the phone to help with queries. Amazing free next day delivery service, fair pricing and product in stock.”

Helpful Report

Posted 5 months ago

We are very grateful for your feedback Regards, Customer Care Team

Posted 3 months ago

“Lovely looking wall light. Look far more expensive when up. Delivered a week earlier than expected. Happy customer”

Helpful Report

Posted 5 months ago

Thank you, we very much value our customer’s feedback. Regards, Customer Care Team

Posted 3 months ago

“A really good choice of lighting solutions. I was interested in a pendant light. I ordered the one I liked and it arrived super fast. Not installed yet but looks to be good quality. Many thanks and if I need any lighting in the future I will be back.”

Helpful Report

Posted 5 months ago

We very much appreciate you getting in touch Regards, Customer Care Team

Posted 3 months ago

“Not only a great choice of light fittings, but a great service as well. The goods were order and arrived the next day even though ordered on a Sunday, they were well packed therefore arrived in perfect condition. Thank you guys will be ordering from you again and would not hesitate to recommend you as well.”

Helpful Report

Posted 5 months ago

Thank you, we look forward to you shopping with us again soon. Regards, Customer Care Team

Posted 3 months ago

Lighting Direct is rated 4.7 based on 16,774 reviews