Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 16,994 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 16,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 24th April 2026

Anonymous // 01/01/2019

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“The customer service at lighting direct was the best i have ever experienced over many years. The ladies that answered the phone were polite and very helpful with no exception. But one lady stands out as exceptional. Her name is "Jane" (Surname not known by me). I had a faulty product and Jane went out of her way to ensure i had a quick replacement on two occasions. Her manner and help was extremely impressive and so helpful. She alone has convinced me that i will always come back to your company for any lighting products i may need in the future. I will also recommend your company to others. Simply brilliant. Many thanks.”

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Posted 6 months ago

“Great customer service. Despite the fact that the courier screwed up the delivery and despatched the goods to completely the wrong address, they immediately sent a duplicate delivery which has now arrived. Great reaction just poor choice of courier.”

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Posted 6 months ago

“Really helpful service and prompt delivery. Very happy customer!”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Very happy with the quality of the lights supplied. Prompt service and delivery.”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Great range at a competitive price, but packaging was abysmal. Surprised my light survived....”

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Posted 6 months ago

Good morning, Sincere apologies your order arrived with the packaging less than pristine. Let us know please if we can assist further. Kind regards Customer care team

Posted 6 months ago

“We received our purchase the following day - which was incredibly quick!! Easy to navigate the website and very happy with the price. Actually purchased two and in this instance it was a buy one and get one half price offer, which was amazing. The product itself appears to be really well constructed and the gold colouring is very subtle and exactly what we wanted. Have not actually placed it in situ yet but it will complement the picture we are using the first one on. Very happy. Many thanks Lighting Direct.”

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Posted 6 months ago

Good afternoon, We are delighted you are so pleased with your purchase. Kind regards Customer care team

Posted 6 months ago

“Very quick delivery, well packaged and delivered undamaged by fed ex. Web site easy to navigate and quick check out with PayPal. Will definitely use again for future purchases.”

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Posted 6 months ago

Good afternoon, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Very prompt delivery from placing my order which arrived well packed.”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Great delivery lights look good not yet used them instructions could be more detailed”

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Posted 6 months ago

Good morning, Many thanks for taking the time to comment. Kind regards Customer care team

Posted 6 months ago

“Goods arrived very quickly no charge for postage. Just what we ordered perfect match to two light fittings we already have and great value for money. We are very pleased”

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Posted 6 months ago

Good morning, Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 6 months ago

“Beautifully packaged.”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Superb on line purchase from an obviously professional company. Lamp arrived on time and perfectly packaged. Excellent company!”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Nice choice of lights. Ordering was easy and straightforward. Looking forward to receiving my table lamp, hope its as expected!”

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Posted 6 months ago

Good morning, Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 6 months ago

“The fastest delivery ever, hands down beat Amazon! Beautiful lighting, well packaged and very well priced. They have not been installed yet but I'm excited to see them once they have. I would definitely buy from this company again and would highly recommend them.”

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Posted 6 months ago

Good morning, Thank you so much for your lovely feedback. Kind regards Customer care team

Posted 6 months ago

“Product delivered super quickly and the lights were perfect”

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Posted 6 months ago

Good morning, We are delighted you are so pleased with your purchase. Kind regards Customer care team

Posted 6 months ago

“Ordered 3 lights. Easy to install and look nice. 2 work fine but sadly one of the 3 flickers and is duller then the other 2 when if isn’t flickering which drives us mad so don’t turn them on really. How can I get this one replaced?”

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Posted 7 months ago

Good morning, Any customer who is not entirely happy with their purchase, please contact customerservice@lighting-direct.co.uk they will help you. Kind regards Customer care team

Posted 7 months ago

“Difficult to write a review as being delivered by Fedex who haven’t managed to find us yet, so haven’t received my lights. I’ve sent my number and more information and haven’t heard anymore from them.”

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Posted 7 months ago

Please accept our sincere apologies. We have escalated the matter to our FedEx Account Mangers and hope to have your order with you as soon as we possibly can. Kind regards The customer care Team

Posted 7 months ago

“We had been looking for a particular pendant light at an affordable price, which we found with Lighting Direct. The light fitting arrived the day after it was ordered. When we opened the box to install, we found that one of the glass elements had broken in transit. On reporting this, there was no question, a complete and whole new light fitting was dispatched, which arrived in 72hrs. It is a great product at an affordable price with great customer service. We will be purchasing more from them.”

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Posted 7 months ago

Good morning, Your feedback is very much appreciated, Thank you. Kind regards Customer care team

Posted 7 months ago

“Easy web site to navigate. Exceptionally quick delivery. Will use again.”

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Posted 7 months ago

We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review Regards, Customer Care Team

Posted 7 months ago

“Wow! Firstly what a fabulous company! Service is second to none! Lights delivered within 24 hours of ordering. And the quality of the lights is brilliant! Would highly recommend this company to anyone! Thank you”

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Posted 7 months ago

Thank you for leaving us a 5-star review We really appreciate it and are glad you were satisfied with our service Regards, Customer Care Team

Posted 7 months ago

Lighting Direct is rated 4.7 based on 16,994 reviews