Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,065 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,065 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

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Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Delivered next day very pleased.”

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Posted 11 years ago

“Was kept informed of progress of order and was delivered within the time frames they gave undamaged.”

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Posted 11 years ago

“Delivered within 24 hours - unfortunately the unit had a non-functioning fluorescent tube. I rang LD and received a replacement the next morning. Excellent service”

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Posted 11 years ago

“thanks delivery service was brilliant down to the lads in goods out..!!!”

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Posted 11 years ago

Thank You. I will pass on your kind comments to the lads and ladies in Goods Out! Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Prompt efficient service and email confirmation”

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Posted 11 years ago

“The Lantern did not function properly and the response to rectify was exceedingly slow. The item has to be returned (still awaiting collection) and to obtain a "return number" it took 2 e-mails before confirmation of the collection date was received. Obtaining a refund has still to be experienced.”

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Posted 11 years ago

I am sorry that you were disappointed with your purchase. This is a very competitively priced fitting which has proved popular with our customers. That said we will of couse be referring your concerns to our suppliers regarding the faulty photo cell component and the lack of fixings. I am however at a loss to understand your comments regarding our returns service being "exceedingly slow". Your fitting was delivered to you on the 22nd July, we were notified of the fault and I personally issued you with a Returns number on the 23rd July. You then requested a collection date of 28th July (today). We expect to receive your fitting back in our warehouse tomorrow 29th thus the time that will have lapsed during this whole process will be seven days and with a weekend in between. Your refund will be with you by Friday at the latest leaving us well within the stipulated time frame stated in our terms and conditions regarding completion of the returns / refund process. Excellent customer service is one of our highest priorities and for this we receive many many positive comments from our customers as can be seen on our website. Its dismaying that you seem to have concluded that you were not in receipt of such service. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Next day delivery was great. Very efficient service, thanks.”

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Posted 11 years ago

“Great lights. Quick and safe delivery. We will definitely be using lighting direct again.”

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Posted 11 years ago

“Excellent service would recommend to anyone”

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Posted 11 years ago

“Pretty easy ordering process. Delivery was a day later than promised, but otherwise very good. Products were very well packed.”

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Posted 11 years ago

“excellent service and delivery”

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Posted 11 years ago

“Not sure yet, waiting to see what happens about the bulbs that's don't work”

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Posted 11 years ago

I am sorry that you appear to have received two faulty bulbs. It can happen on occasion despite the careful packaging that bulbs get damaged in transit. We will of course replace them for you immediately. Thank you for letting us know. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Very efficient.”

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Posted 11 years ago

“awesomeness in lighting retailer form”

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Posted 11 years ago

“Took three months for product to arrive and I had to chase all the way, was not notified that my product would be delayed at all.”

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Posted 11 years ago

Unfortunately there was an inordinate delay in getting these lights into stock which was completely out of our control. I totally understand your frustration in having to wait so long. We do have a process in place in order to keep the customer informed in the event delivery is going to be delayed and clearly this did not occur in your case and for this I sincerely apologise. Prompt delivery to our customers is of the utmost importance to us and is something we usually excel at as is borne out by the many many customers that comment in feedback. Again I am sorry you experienced difficulties and hope you will come back and shop with us again soon. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Great service, prompt delivery”

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Posted 11 years ago

I am sorry you are disappointed with your purchase. Any customer that is not entirely satisfied with their choice can avail of our 14 day "Change Your Mind" Guarantee as per the details on our website. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“excellant service and would use the company again”

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Posted 11 years ago

“EASY TO NAVIGATE WEBSITE, PROMPT RESPONSE AND DELIVERY.”

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Posted 11 years ago

“Fast delivery and a good quality light fitting.”

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Posted 11 years ago

“Great quick service”

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Posted 11 years ago

Lighting Direct is rated 4.7 based on 17,065 reviews