Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,043 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,043 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Prompt delivery of stocked items .”

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Posted 8 years ago

“Just excellent, got what I ordered and the lights are brilliant.”

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Posted 8 years ago

“Great delivery service however the speed of which the customer service replies is far too slow.”

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Posted 8 years ago

We were advised on the 6th June you had purchased the wrong product. Within twenty four hours we had issued the returns details and arranged the collection of the erroneous product. I am sorry if you feel our service was lacking in some way. I understand your frustration at your mistake. For future reference if you need assistance to choose the correct product we provide a free Technical Advice Service which is available via phone, email or web message. Kind RegardsPatricia MullaneCustomer Care Manager.

Posted 6 years ago

“Send the fitting that the customer actually ordered, read the customers emails to prevent 10 emails in total being sent to resolve the situation. Terrible service, into my second week now and still haven?t received my order. Basically I?ll never use this company again.”

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Posted 8 years ago

Our suppliers made a mistake and sent out the wrong product for which we apologise again. It was not clear from your initial contact quite what the issue was hence we investigated to make sure we put the correct resolution in place. As discussed previously, and confirmed by email,the correct product is on its way to you and should reach you tomorrow, some three working days after the error was reported. I am sorry you are so disappointed however regrettably mistakes happen sometimes and we endeavour to address them as quickly and thoroughly as possible.Kind RegardsPatricia MullaneCustomer Care Manager

Posted 6 years ago

“The people at Lighting -direct couldn?t have been more helpful, replying to my questions quickly and usefully. Once I had placed my order it arrived in S.W France in three days, perfectly packed, so that each of the four glass light shades were intact! The lights are exactly what I wanted, but couldn?t find here. The prices were as expected for quality products and the delivery charge very reasonable.”

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Posted 8 years ago

“This is my second purchase from Lighting Direct and will continue using them as service and notifications of my delivery were prompt and clear.”

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Posted 8 years ago

“Excellent service ...very quick and love the light!”

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Posted 8 years ago

“Speedy delivery and kept informed on delivery time”

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Posted 8 years ago

“Excellent service, very good prices, and great product quality too - Very happy customer and will return.”

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Posted 8 years ago

“Wished to return purchased strip light because the incorrect one was ordered by mistake. It was not economical to do so because the initial deliver cost combined with return postage was more than the original price. Customer Care Advisor, *Personal information removed by Feefo* was not concerned that I would not be using Lighting Direct again. Stating by email ?This was not a problem at all? I was a returning Customer. Customer Care service with return postage price should be reviewed.”

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Posted 8 years ago

We are certainly not happy if a customer feels dissatisfied. I think perhaps my Team Member's words have been misunderstood and maybe taken out of context. She was responding to you advising you had had second thoughts about returning the items, having issued you returns details at your request. She was merely saying we are happy to do as you wish ie cancel down the return process. In order to keep our prices very competitive, any item to be returned that is not faulty or damaged is at the cost of the customer. Information regarding returning items is comprehensively covered on our website. However, we do our very best to provide as much information as possible on our product pages to allow customers to make the best possible choice for their requirements. In addition, we provide a free Technical Advice service which can be accessed via email, phone or web message. Our extremely experienced Sales Team would also have been able to advise that this Eterna fitting is not compatible with fittings made by other manufacturers. I understand your frustration at your error and am sorry you are disappointed with us but am not quite sure where we have gone wrong here. Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“Excellent”

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Posted 8 years ago

“Only one piece of order arrived no explanation of missing pieces. After one week telephoned and was told rest of order won?t arrive until augus. Order cancelled”

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Posted 8 years ago

“Great item at a great price”

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Posted 8 years ago

“Excellent! I had to contact them prior to ordering as I was unsure if the ceiling fan/light was suitable for a sloping ceiling. They replied quickly and then once ordered it was delivered on time and exactly as advertised. Would definitely use again.”

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Posted 8 years ago

“Excellent replacement LED strip light bulb for kitchen under cupboard light fitting. Very good service at a reasonable price.”

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Posted 8 years ago

“Good website easy to navigate. Prompt response to my order which was despatched quickly and arrived in good condition exactly when the tracking said it would.”

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Posted 8 years ago

“Excellent service and very good value. Thank you. The wall light we bought was very easy to fit and looks good too. Would recomend.”

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Posted 8 years ago

“Light delivered on time and well packaged. Good clean light output and easy to work out way of fitting in garage (used gappa tape and nails on overhead beam ).”

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Posted 8 years ago

“Service and delivery time was perfect.lighting is just what i needed.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,043 reviews