Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,063 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Nice product, super fast delivery.”

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Posted 11 years ago

“Really pleased with my purchase and how quick it was delivered”

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Posted 11 years ago

“Excellent service.”

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Posted 11 years ago

Delighted to read you are so pleased with your purchase. One of our best sellers and the ideal way to enhance either a picture or perhaps a family photograph. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“My order took over 5 weeks to arrive, no email to explain the reason, 3 phone calls from me to find out why. Because of the delay Pay Pall expired and had to go through that payment again.”

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Posted 11 years ago

I was disappinted to read that shopping with Lighting Direct did not meet your expectations. Unfortunately we suffered a delay in getting your chosen item into stock due to lack of availability at our supplier and for this I apologise. This is not the usual experience for one of our customers as we place great emphasis on excellent customer service and regularly get praised for the speed in which customers receive their purchases. On this occasion we were not able to fulfil an order as promptly as we would have preferred and your frustration is understandable. I am concerned that you did not receive the communication we sent advising of a delay because, having checked, email notification of the delay was sent out to you, however perhaps got caught in your security filter. With regard to PayPal, if a payment is left "pending" in a PayPal account for a certain amound of time they cancel the payment authorisation which is what happened in your case, hence the process had to be repeated prior to the shipping of your fitting. I can understand how this also was an annoyance. You purchased one of our most popular fittings and I am sure you are very pleased with your decision. I really hope you will shop again with us very soon. Please feel free to contact me directly on 0843 3177820 (local rate) should you wish. Thank you for taking the time to leave feedback. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Excellent customer service very quick at resolving issues. Very quick delivery.”

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Posted 11 years ago

Thank you! We pride ourselves here at Lighting Direct on excellent customer service so its particularly pleasing when this is recognised by our customers. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“super fast service!!!!!”

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Posted 11 years ago

“I thought the whole buying experience to be excellent - delivery, packaging etc. The lamp was soon fitted and works well.”

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Posted 11 years ago

Thank you for taking the time to leave feedback for which we are very grateful. We constantly monitor all aspects of our service to our customers and value their comments. I have passed your observations regarding the PIR sensor to our buying team. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Great.”

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Posted 11 years ago

“Lights were sent when promised and arrived in good time for fitting”

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Posted 11 years ago

“Prompt delivery, would use again.”

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Posted 11 years ago

Thank You! One of our very popular products. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Great technical support. Easy order process and next day delivery”

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Posted 11 years ago

“Efficient web ordering and shipping.”

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Posted 11 years ago

“Speedy delivert”

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Posted 11 years ago

“Easy website ordering and fast delivery.”

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Posted 11 years ago

“The returns service works very well. Person taking the call was very helpful.”

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Posted 11 years ago

The member of the team who took your call was Sarah and I have drawn your kind comments to her attention. Thank you for taking the time to comment on your experience of shopping with us and of the products you purchased. Kind Regards, Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Excellent”

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Posted 11 years ago

“I think you need more description as we did not know that the inside of the very visible lights are white! Yet the outside is antique chrome. Since you have the light above your ahead all you can see is the white inside not the Antique Chrome. Which is such a shame and really is not in keeping with the style of the 'old fashioned' looking light.”

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Posted 11 years ago

I am sorry that you appear to be a touch disappointed with your purchase. We endeavour to ensure that the images on our website very accurately reflect our products hence the image of this fitting is taken from an angle where the underside is visible. In the event a customer receives a product that does not quite meet their expectations we are very happy for it to be returned to us under our 14 day "Change Your Mind Guarantee", once installation has not been attempted. Thank you for taking the time to leave feedback and we look forward to you shopping again with Lighting Direct very soon. Kind Regards Patricia Mullane Customer Care Team Leader

Posted 6 years ago

“Well recommended”

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Posted 11 years ago

“Efficient polite and fast, what more could you ask for”

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Posted 11 years ago

“Great service”

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Posted 11 years ago

Lighting Direct is rated 4.7 based on 17,063 reviews