Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,041 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,041 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Great prices and speedy delivery. Our light came with a cracked shade and customer services arranged for a replacement in 2 days - highly recommend them”

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Posted 8 years ago

“We still have not rec'd the bulb DPD driver is still unable to find us and has not phoned for directions This is the first time a driver has been unable to find us; sat nav usually finds us without a problem”

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Posted 8 years ago

“Excellent service and delivery. Light lovely. Have had lots of compliments on it.”

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Posted 8 years ago

“Great product service and price”

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Posted 8 years ago

“Very easy purchase from start to finish”

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Posted 8 years ago

“First time we have used Lighting direct and not such a good experience. We ordered 3 outdoor wall lights online, Our bank stopped the payment for security reasons and we got a text from the bank to say the payment had not been made and if we wanted to go ahead with the purchase we would have to re-order. We also received an email from lighting direct to confirm the payment could not be taken from our card and that the order would not be shipped out to us. We wanted the lights so went back into the website and re-ordered. We received the order the next day which made me think that they had sent out the original order so I kept a watch on my card account and sure enough the took 2 amounts of money from our card and we had only received 1 set of lights. Considering they emailed us to say they could not take the first payment they went ahead and took it twice. We then received another email from them to say another shipment was on its way so I phoned them to find out why they were sending another 3 lights and also why they had taken 2 payments from us. They said we had placed 2 orders but they had sent an email to say the first lot of lights would not be sent so that's why we re-ordered. All a bit of a mix up but we were not happy that they had taken 2 lots of money when we only authorised 1. We were happy with the lights which are now installed but are awaiting a refund of the second withdrawal of our money.”

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Posted 8 years ago

I am sorry you are not happy with us and appreciate your frustration at what has transpired. To clarify, your card was declined when you placed your initial order and when you contacted your bank they advised you to place the order again. Responding to our contact with you would have been the better course of action as your order was still on our system, albeit not dispatched due to the payment issue. You then placed a second order on-line with accompanying card details. Subsequent to you placing this second order the payment for your first order was allowed by your bank hence our automated system released the goods.This sequence of events led to two dispatches and two payments. As per our conversation yesterday, we have recalled one of the consignments and refunded you in full for the unwanted order. I am pleased you are happy with your lights and hope you will shop with us again very soon. Kind Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“Great quality light, shipped and delivered as requested and expected. Easy to maintain and fix to ceiling. I will definitely be a returning customer for the other rooms in the house needing new light fixtures. Overall great buy!”

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Posted 8 years ago

“Excellent service and great product.”

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Posted 8 years ago

“I ordered lights, they arrived the next day.”

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Posted 8 years ago

“A fantastic product which arrived quickly. I will be buying more of these from this company. Battery powered picture lights are a great solution ad remove the need for unsightly wiring.”

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Posted 8 years ago

“We have been looking for this style of light for some time and these were good value. We live on the Isle of Wight and deliveries can be problematic. Fabulous service, arrived before noon the day after purchase.”

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Posted 8 years ago

“Well packaged quality garden lights . Pleased”

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Posted 8 years ago

“Fast Delivery, well packaged for protection. One star off, as I think the packaging is a bit over the top. The light itself is already in a rather sturdy box, it was then put in a carton almost 10 times its size, the space is then filled with protective material (paper).”

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Posted 8 years ago

“Kept informed and order delivered promptly. Yes would recommend and use service again.”

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Posted 8 years ago

“Delivered on time and OK quality but the description didn't mention that the lights were LED (or I must have missed it) so rather brighter than I had expected.”

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Posted 8 years ago

“Good product, arrived very quick, excellent website”

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Posted 8 years ago

“excellent ? prompt service with good communications throughout”

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Posted 8 years ago

“Everything as described. Delivery on time. Packaged well. 5* service”

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Posted 8 years ago

“Can only be excellent quality goods sent on time and well packaged”

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Posted 8 years ago

“Prompt, efficient service. Good courier delivery.”

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Posted 8 years ago

Lighting Direct is rated 4.7 based on 17,041 reviews