Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“No problem with the on-line ordering. Goods arrived sooner than expected and were very well packaged. Have installed the light, which is of a good quality, and am really pleased with it.”

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Posted 6 years ago

“order took a little longer than normal, presumably due to logistical problems caused by Covid19. Supplier kept us updated every step of the way so didn't mind. Very plesse with how they organised things in this unprecedented time”

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Posted 6 years ago

“Very good service... unfortunately one of the lights was seriously chipped when it arrived and has a large corner missing, but it's OK - we hid it underneath a plant and at that price, it is fine! Great light potential and ideal for what we wanted.”

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Posted 6 years ago

“Excellent, fast delivery.”

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Posted 6 years ago

“Prompt delivery and well packed. Item of good quality, as described. Fitted and works well.”

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Posted 6 years ago

“Good price. However, including VAT and postage costs makes comparison easier. Delivery time was good. Product appears to be robust and up to the job. The light was advertised with a 3year warranty. We'll see if it lasts that long.”

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Posted 6 years ago

“Great service, quick delivery and very happy with the lighting that I bought, I will use Lighting Direct again.”

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Posted 6 years ago

“All as promised,great service,thank you.”

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Posted 6 years ago

“Product is first class. the lights work very well. Delivery service was excellent, keeping us updated at all time. Would recommend this company and will use again.”

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Posted 6 years ago

“Product not yet arrived ! (13.5.2020)”

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Posted 6 years ago

“Extremely quick delivery and well packed item”

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Posted 6 years ago

“Wrong product was delivered though despite providing proof of this I was not believed and told I could only return the product if I paid myself. Response from customer services was patronising. I ask to raise the issue as a formal complaint but so far have heard nothing back.”

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Posted 6 years ago

We are very sorry you are disappointed with the service you received. Customer service excellence is very important to us. The Customer Care Team

Posted 4 years ago

“Will definitely order lighting from this company again, the item arrived so fast and packaged really well, the unit was good quality at a reasonable price, lots to choose from on their website.”

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Posted 6 years ago

“I would highly recommend using Lighting Direct. My order was dispatched on the same day I ordered it. Impressed with the packaging and the light looks great”

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Posted 6 years ago

“I placed an order on April 30. My money was taken and I had an email to say the item had been despatched. On May 2, Hermes sent a message to say they would deliver the parcel that afternoon. They didn't. On May 4, Hermes said there was a delay and on May 7 they said they were returning it to the sender (I've a screenprint of the tracking information). Hermes later deleted that entry and changed the date for returning to sender to May 12. I can't raise anyone at Lighting Direct either by email or phone. At first I thought the item must have been damaged in transit, but now wonder whether an actual parcel ever existed?”

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Posted 6 years ago

I am very sorry that you did not receive your order. Unfortunately it got damaged in transit and could not be delivered. During these challenging Covid-19 times it took a few days longer than normal for Hermes to advise us of the problem. As we have no more of these items in stock we were unable to replace the order. Our offices were closed over the Bank Holiday weekend hence no response at that time, However, you have already been refunded and an email sent to you to confirm. Kind Regards Patricia

Posted 6 years ago

“Very good service light arrived when they said, picture and product a great match and it looks lovely on my outside wall to light my pathway”

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Posted 6 years ago

“Efficient and excellent service; goods as described, well parcelled up and delivered as predicted.”

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Posted 6 years ago

“The lights were despatched on time (when the stock was replenished) and were well packaged. They were mounted on a minature tree around1pm and by approximately 8pm the same day we had a beautiful display of lights which”

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Posted 6 years ago

“Great items and service would use again thank you”

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Posted 6 years ago

“Excellent service very easy to order, very pleased with the product good value.”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews