Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,034 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,034 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Items arrived within the 3 - 5 days perfect service.”

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Posted 6 years ago

“Great product range at super prices. Ordered 2 LED tube lights that were dispatched quickly and are excellent. Super service from this company.”

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Posted 6 years ago

“Excellent service and delivered before the time stated. Would certainly use again.”

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Posted 6 years ago

“Ordered item code 12866 web page states item as very warm white light ,it is very orange in color, also states switches on when motion is detected and off after 15 secs. Does not do this. Contacted Customer Care Team 14th Sept and advised them of this still waiting for reply. Obviously item does not function as described. Wasted £20-00 + on these 2 bulbs Hence the 2 stars.”

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Posted 6 years ago

“Fantastically quick delivery. Very well packed but too much plastic!”

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Posted 6 years ago

“Ordering was efficient and delivery was prompt. I had an issue which was was dealt with very effectively. Customer service was superb. Not a word I use often”

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Posted 6 years ago

“amazing company, good communication and fast delivery.”

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Posted 6 years ago

“Excellent service which was reassuring about their comittment to customer service, very quick delivery . Product as described.”

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Posted 6 years ago

“Fast ,reliable service. Broken in transit replacement was immediate and no quibble.”

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Posted 6 years ago

“I was very eager to receive my product as I had refurbished my kitchen and bathroom. The company was using a courier APS who would only deliver to my address during morning hours. Twice I had Electrcians waiting on this product at costs to myself. One of the Managers did call the courier to try and arrange redelivery but without success. The seemed uninterested to help and the whole experience was a shambles.”

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Posted 6 years ago

Unfortunately we did try and explain several times to your husband that our carrier was unable to commit to delivering only between 12 midday and 18:00. We do not offer a service where customers can choose their own delivery slot however we did liaise with APC on more than one occasion about the possibility of them altering their route. Unfortunately logistics dictated otherwise as it would have meant other deliveries being delayed. When that option was not available I emailed your husband directly regarding potentially delivering to an alternative address, his workplace perhaps, where there would be someone available without time constraints to receive the delivery. This option, in addition to leaving the goods in a safe place or delivering to a neighbour was not acceptable to you apparently.I understand you also contacted the carriers directly as they provided us with feedback of your calls and thus elected to send the goods back to us to be refunded to you.Our team work very hard to provide Customer Service excellence as we did in this instance and therefore cannot concur with your feedback. Regards Patricia Mullane Customer Care Manager

Posted 6 years ago

“Excellent service, I have used this company in the past and will do so in the future.”

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Posted 6 years ago

“Excellent . No issues at all Would easily recommend”

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Posted 6 years ago

“The item arrived on time and at an excellent price.”

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Posted 6 years ago

“Product was fine. Not sure I will use again as I had to wait quite a ,one time for delivery.”

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Posted 6 years ago

“The process from placing the order to taking delivery ON THE NEXT DAY was just online shopping should be all at well discounted rates”

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Posted 6 years ago

“Use a courier that actually delivers or at least recognises their own tracking numbers. Still haven?t had my 2 day delivery on day 8”

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Posted 6 years ago

“Item not delivered. Courier faked signature!”

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Posted 6 years ago

“Arrived promptly, exactly what I expected. Looks good and was easy to fit Very happy thank you”

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Posted 6 years ago

“Lighting direct has a well laid out website, very easy to navigate and some excellent products, all sensibly priced and excellent value for money. Top service and excellent information about delivery. Will definitely recommend this company and will use again.”

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Posted 6 years ago

“poor as items weren't in stock and came in 3 different shipments over the course of 2 weeks and no notification was given to me at the time of order had to delay workmen to fit the goods as they were no here on time in one batch”

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Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,034 reviews