Lighting Direct Reviews

Name: Lighting Direct
Address: 24-26 Vincent Avenue, Crownhill, Milton Keynes, Buckinghamshire
Rating: 4.68

4.7 Rating 17,060 Reviews

93 %

of reviewers recommend Lighting Direct

4.7

Based on 17,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Website

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Lighting Direct 5 star review on 26th June 2026

Anonymous // 01/01/2019

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“Fast and good quality products”

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Posted 10 years ago

“good”

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Posted 10 years ago

“Luceso Guardian Slimline Floodlight arrived well packed and very promptly”

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Posted 10 years ago

“So easy and super fast delivery”

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Posted 10 years ago

“Excellent service, from ordering through to delivery. Goods arrived promptly the next day, well packaged without excessive wrapping, and in accordance with the email update on delivery. I would definitely buy from this company again.”

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Posted 10 years ago

“Good website, easy to use, no hurdles to paying quickly and simply. Fast delivery much appreciated.”

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Posted 10 years ago

“Excellent service a delivery. It came when stated and was priced satisfactorily”

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Posted 10 years ago

“Easy to navigate website, quick delivery and suitably packaged. Definitely recommend.”

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Posted 10 years ago

“prompt delivery. great value - cheapest online.”

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Posted 10 years ago

“Very helpfully great customer service... fast delivery great item thanks...”

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Posted 10 years ago

“Goods arrived quickly. Very pleased with my purchases.”

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Posted 10 years ago

“Very good product and service”

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Posted 10 years ago

“good quality products easy to install”

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Posted 10 years ago

“Prompt delivery in good condition”

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Posted 10 years ago

“My shaver light arrived well packed in perfect ccondition ,with delivery as requested.I would recommend this company.”

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Posted 10 years ago

“Easy to order, & quick delivery!”

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Posted 10 years ago

“Excellent service would recommend”

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Posted 10 years ago

“Prompt delivery and goods as expected”

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Posted 10 years ago

“Received their brochure in the post, thought would have a browse before throwing it out and then saw our light. Website was easy to navigate, order process simple, discount code worked and light arrived the following day as promised. Perfect. Will definitely be back when we buy our next light.”

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Posted 10 years ago

“When I placed my order I received an email confirmation which gave me a delivery date of Tuesday 9th August. I cleared my diary for that day so I would be around to accept my order. I didn't receive my order on that date nor did I receive an email letting me know. I sent an email early on Wednesday 10th to find out what was happening with my order, I heard nothing. So in the afternoon I rang the office. The lady I spoke to told me my order would be delivered the following day, Thursday. I asked why I hadn't been sent an email to let me know my delivery date had changed; she told me I should have been sent an email informing me, so perhaps they hadn't got my correct email - implying that I'd typed it incorrectly when I placed the order? I pointed out that they had managed to send me a confirmation email of my order so surely must have my correct email details. She did check and my email address was correct. I also asked why no-one had bothered to respond to my email earlier that day and I was told they had a lot of emails to work through but my email would be reponded to. She promised me that I would receive an email that evening confirming my delivery the following day with a link so I could track my parcel. Guess what, I didn't receive the email nor did I get a response to my email. Fortunately my parcel was delivered on the Thursday, unfortunately I missed the delivery so had to make a 16 mile round trip to collect it - I was not best pleased. I did however receive an email hoping that I liked my product and thanking me for my order.”

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Posted 10 years ago

I apologise again that your order was delayed by two days. Unfortunately these particular items did not come into stock when expected thus we were unable to dispatch. We have escalated this with our supplier as we understand the frustration to customers when orders are delayed - as you will read from previous comments on this forum the feedback regarding our speed of delivery and service is very positive and something we are very proud of. We receive many many emails on a daily basis which are dealt with chronologically. Your email would have been responded to in due course on that day. As you telephoned within a few hours of sending and spoke to a member of the team, your queries and the points you wished to raise were addressed during that call. I am also sorry that we were not given an opportunity to assist you with regard to the delivery itself to prevent you having to clear your diary in preparation for receiving your order or the subsequent journey undertaken to collect it. Had you mentioned the possibility of not being able to wait in we could have contacted FedEx on your behalf to advise them of a safe place where it could be left, instructed them to leave with a particular neighbour or had the item re-directed to an alternative address. As per the delivery information on our website, FedEx are duty bound to obtain a signature unless alternative arrangements are put in place - this I believe would have helped you greatly. The tracking numbers shown on the dispatch emails routinely sent out also enable us to obtain specific delivery information from FedEx on our customer's behalf. Our Customer Care team is here to help in any way they can - customers only have to ask. I am delighted you are so pleased with your Light Box - at £15.00 it is very competitively priced and has proved very popular with our customers. Kind Regards,

Posted 6 years ago

Lighting Direct is rated 4.7 based on 17,060 reviews