Laughing Hens Reviews

Name: Laughing Hens
Address: The Croft StablesStation LaneGreat BarrowCheshire, Chester
Rating: 4.71

4.7 Rating 8,532 Reviews

93 %

of reviewers recommend Laughing Hens

4.7

Based on 8,532 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Laughing Hens:

Your online shop for all your knitting and crochet needs.

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Laughing Hens 5 star review on 9th May 2024

886

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite emailing the company, I have yet to receive my order. Very poor customer service.”

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Posted 2 years ago

“Wir sind enttäuscht , wir haben Wolle bestellt und bezahlt und nicht bekommen !!! Im Paket waren nur 2 Nadeln , Stricknadeln aus Holz… und wir mussten noch Zoll bezahlen !!! No good deal !!! Schade !!! Keine Wolle kein Projekt !!!”

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Posted 2 years ago

“Paid for 3 balls if yarn from the main site, they were the last 3 in stock so then got an extra 2 from eBay to make up what I need for project, which I received. It wasn't clear that eBay listing was from the same shop. Therefore, I've received 2 emails from Laughing Hens saying they are out of stock. Paid my cash, no item, no refund. Not good. If I'd known the eBay shop was the same outlet I wouldn't have bought the yarn”

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Posted 2 years ago

Hi Nicola, Thank you for taking the time to leave us feedback, we really do appreciate it! We are sorry to read of your dissapointment with our service. Our eBay shop has the same name as out website and we trade under "Laughing Hens Shop" on eBay. We apologise if eBay don't display our shop name clearly when you purchase through their platform. Unfortunately, that is out of our control. Your orders were placed 5 minutes apart on two different platforms. We only had 3 balls in stock at the time that you placed your orders totalling 5 balls. Unfortunately, the stock did not update quick enough to reflect this. We fulfilled the eBay order for 2 balls and the website order is on hold awaiting delivery from our supplier. We notified you of this via email as soon as your website order reached the warehouse for packing. A member of our customer service team will contact you today via phone to resolve this for you. Kind regards, Laughing Hens

Posted 2 years ago

“Usually very good but as yet have not received last order which I placed on The 27th January”

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Posted 2 years ago

Hi Mary, We are sorry to read of your disappointment with our service regarding the delivery of your order placed on 27/01/22. We dispatched your order the following day via a standard non-tracked international service as selected and paid for with your order. We apologise that your parcel didn't arrive with you, and assure you that lost parcels are not a regular occurence but do unfortunately happen. Your order was refunded in full after a reasonable amount of time was allowed for delivery to be attempted by the carrier. Best wishes, Laughing Hens

Posted 2 years ago

“Haven’t received my order, despite ordering on the 28th of November…. Also haven’t heard back from customer service.”

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Posted 2 years ago

“I did not receive the yarn! I spoke to someone on the 21 Dec and was told it had got lost and I would get a refund - I am still waiting for the refund!!”

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Posted 2 years ago

“I’m still waiting for my order!”

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Posted 2 years ago

“Even though I ordered and paid several weeks ago, I keep waiting for my purchase… Have not received anything yet and am extremely disappointed…”

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Posted 2 years ago

“I ordered some wool and after waiting a week I received an email to say that my package had been returned. I don’t know how this was possible as I hadn’t received it”

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Posted 2 years ago

“I will write a review when I actually receive the yarn.”

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Posted 2 years ago

“Four weeks and l am still WAITING”

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Posted 2 years ago

“Wont buy again!!! I paid for tracking shipment but I dont have any information or tracking numbers about the shipment. The second parcel was damaged. It's missing total 22 rolls of yarns. I contact to customer service two weeks ago, they promised to ship another missing items but nothing so far. This is the worst experience ever. Will never buy again!”

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Posted 2 years ago

“Stoll waiting for or my purchase almost a month later. I tbink service is very slow.”

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Posted 2 years ago

“Still waiting for the delivery 😞”

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Posted 2 years ago

“I haven't got the wool yet!! I would love to get it before next winter!!”

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Posted 2 years ago

“Have not received parcel. Thought I was ordering wool from England but seems to be coming from Frankfurt Germany. Latest update could take 60 days to arrive left Germany 28th April. Really disappointed.”

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Posted 2 years ago

“Please follow up this order for me as it never arrived and I placed it over a month ago!!”

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Posted 2 years ago

“I haven’t even received these patterns yet.😞”

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Posted 2 years ago

“I am sorry but I requested a pattern for a sleeveless jumper and got a larger size ladies cardigan instead which took more than 3 weeks to arrive. It got sorted but I won't use the service again”

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Posted 2 years ago

“Haven’t received my order”

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Posted 3 years ago

Laughing Hens is rated 4.7 based on 8,532 reviews