Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derby
Rating: 4.80

4.8 Rating 3,200 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,200 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derby
DE22 1DZ

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Land Of Rugs 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would love to give a higher rating as the rug delivered is stunning. We didn't mind that it took longer than expected to come into stock, especially as we were kept informed by email. Unfortunately, although we'd made it very clear when ordering that we had very specific delivery needs (landline contact or email - no mobile phone; at least 24 hours notice to arrange help emptying room for delivery) and were reassured that these could be met, this did not happen. The courier arrived un-announced leaving us trying to climb over the packaged rug to get furniture out. Land Of Rugs have subsequently told us that the courier sent text messages + they have advised that if we're not happy we can return the rug. Although it is slightly damaged - due to how it was packaged - we intend to keep it. Such a shame as it could have been a much better experience.”

Helpful Report

“Staff very polite and helpful but sadly no rug yet, ordered just over 2 months ago.”

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“Experienced communication problems trying to track my rug which arrived much later than promised. But pleased with the rug”

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“The choice of rugs is good and I found a lovely rug. Unfortunately despite an email saying it had been 'marked for dispatch' that did not mean it was to arrive any time soon. I had to send multiple emails to find out what was happening, towards the end I stopped getting any response. The rug was then delivered (after approx 2 months) - the courier just left it on the drive when we were out, no card or message. Rug lovely but service was poor.”

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“Great rug and the staff were very pleasant but delivery took too long”

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“Rug is great and was easy to order but delivery was delayed”

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“I really like the rug and the service they provided me was great whenever I enquired about my order but the delivery kept getting delayed and was a huge ball ache”

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“Delivery was slow but other than that no problems”

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“Delivery and customer service was perfect but the rug didn't look as nice in person”

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“Gorgeous rug but long delivery time”

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“Slow delivery but nice rug”

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“Delivery was very slow and I imagine that might've been down to strikes but regardless they boasted 2 day delivery and that wasnt the case”

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Hi Fiona, Unfortunately it was down to strikes, and I'm very sorry that your order was affected. Many thanks, Land of Rugs Team

“Delivery was late, but i called and the customer team managed to resolve it pretty quickly. Happy with my rug too.”

Helpful Report

“It was very easy to order the rug on the website but it came damaged. I spoke with someone there and they arranged a collection for me and got me a new rug sent out . It was just a bit of a nuisance having to get that all sorted”

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“Disappointed that I have to pay the courier to return it when most provide labels. Because of this, I'll end up keeping it even though it is too small.”

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“slow delivery but rug nice, need express delivery as I would have paid for it if they offered it”

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“I sent it back as the colour didn't match my interior. Currently looking for another with a more prominent blue this time...”

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“not the best delivery experience with parxcelforce saying one day then another, shame as the rug is spectacular”

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“Rug came, am happy. Was a bit slow but quite a lot going on with deliveries at the moment. All seems slow. Thanks M”

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“Very happy with my purchase, it's very soft and the quality is fantastic. Would have given 5 stars but delivery was a little slow and I struggled to get in touch with the courier company to arrange for delivery after they tried to deliver when I was out, but the customer service at Land of Rugs helped me to rearrange my delivery, so all was well in the end.”

Helpful Report

Land Of Rugs is rated 4.8 based on 3,200 reviews