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Land Of Rugs Reviews

4.8 Rating 3,208 Reviews

96 %

of reviewers recommend Land Of Rugs

Company Reviews

Product Reviews

4.8

Based on 3,208 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derby
DE22 1DZ

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Land Of Rugs 5 star review on 9th January 2024

Land Of Rugs 5 star review on 9th January 2024

Land Of Rugs 5 star review on 8th December 2023

Land Of Rugs 5 star review on 12th October 2023

Land Of Rugs 5 star review on 19th September 2023

Land Of Rugs 5 star review on 29th August 2023

Land Of Rugs 5 star review on 4th July 2023

76

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my item yet & there's been no communication about when I might expect to get it. Very disappointed. I was hoping to have it for Christmas which is looking very unlikely. It was a pre-ordered item. The order was placed on the 08th November & I would have expected to hear back from Land of Rugs by now!”

“you will not reply to my emails, defective rug with hole in it.”

Good morning, Thank you for your review. It looks like we responded yesterday at 14:45pm, I will forward this email on again. I can see that we have also had other communication with you and responses from you, there are 3 emails we sent on the 03/11, 1 on the 06/11, on the 07/11 and on the 08/11. Yesterday we asked what day we can collect your rug from you. If you do not receive my forwarded email this morning, I kindly ask for you to call us on 01332294787 so that we can get the collection arranged for you. Kind regards, Land of Rugs

“I Have purchased several Kalvin Klein sculptural rugs from LOR and am delighted with the design and quality whilst separate delivery dates they all arrived on time when the delivery date was given. We have an out of stock Item due for delivery in mid-November but have been kept well informed throughout the delay process, something not all companies do, as chasing is often down to the client. I would highly recommend Land Of Rugs”

“delivered the wrong rug”

“Still waiting for reply for phone call email and live chat !!!!!! 10 days since order that stated 1 to 2 days leaving the shop !!!!!!”

“Paid for a rug that was listed on the website and after a day received notification that it was ready for dispatch. Over a week later I hadn’t received the rug, so I called and was told they never had that item in stock. They were more than happy to take my money and were perfectly fine with waiting for me to discover for myself that I was never going to receive it. When I called, I received an apology and prompt refund. The whole experience was strange - made more so by my now receiving an email asking for a review with the incentive that I might receive £50 off the cost of my rug if I did so.”

“Rug was lovely and exactly what I wanted on arrival. Not even 1 year old and a rug that cost over £400 is unraveling around 3 of the corners. The room it is in is hardly used and the rug looks new other than this. I have tried several times to get some compensation or repair.... but it seems that once you have paid for the goods.... customer care is not something that they are bothered about. I wouldn’t use this company in future. They aren’t interested in trying to sort this issue out, looks like small claims. Not the after sales service that anyone wants, and a total inconvenience.”

Good morning, Thank you for your review. Following recent communications, we had highlighted that faults do need to be raised to us within 48 hours. We still look into and consider all queries after this point however, in this circumstance, when the rug was delivered to you by the 28th September 2021, the rug was in perfect condition. Due to this, we are only able handle this as a maintenance problem which from the images provided, we can see this has resulted in a few strands coming loose or fraying. If you do need any further assistance, please contact us on help@landofrugs.com Kind regards, Land of Rugs

“Ordered 2 rugs totalling £100 with Express delivery which took over 2 weeks to arrive and then I only received one of them as the other one got lost. This was all down to someone inputting my incorrect delivery address which should not happen. I telephoned them 5 times where my address was mentioned but all staff didn't listen, I also called Parcelforce and they didn't have any deliveries for my address (not knowing my address had been incorrectly input at the time) This was shocking customer service, I asked for a partial refund but no one had the decency to reply to my email and just ignored me.”

“Ordered a rug 5 weeks ago and still not here with no contact from land of rugs about it.”

“The rug I ordered looked nothing like the photo, over priced rug, definitely not what I expected, I then had to pay 26.00 to send it back, Not for me sorry, wouldn’t order again.”

“I ordered a rug and was advised it would be delivered within 48 hours this never happened after emailing a couple of times I was told that it had gone missing in transit. I have now taken delivery of the rug after 4 weeks 2 of the corners are starting to come away. I have contacted them and been informed that this is not a fault with the rug but with my maintenance which I take offence to. This being a rug at £150.00 I do not expect service like this.”

“Very poor quality and very expensive, should have got from John Lewis as less than half the price”

“rug arrived later than needed for a present for my aunt, driver claimed road blocked on expected delivey day cos someone glued to tarmac but whats that got to do with me, he should have gone anouther way. not rockit secience is it?”

“Where the hell is my rug that I orderd? Despite several attempts to contact the courier who is supposed to be delivering my order I cant change the delivery date!”

“more blue than turquoise when I said this they still said have to send it back ourselves, postoffice charge 14 for it. not like the image avoid this bunch of fools”

“you have to pay send them back if you dont like them but they should give you free return labels really”

“Would give zero if possible. Still trying to arrange return of rug. 3 weeks I've been trying, I'm assuming they are waiting 28 days and then they will contact me to say its too late to return it!!!!!!!!”

Good Afternoon, Thank you for your reveiew, we value all feedback whether it is positive or negative. We have looked into this for you, we have no voicemails left from the number on your order form nor no emails within our inbox via searching using the email used for your order. It is up to the customer to return items back to us information for returns can be find some information here: https://www.landofrugs.com/returns-information/ You did order from us on the 31st May therefore you are outside of our 30 days which we prescribe for returns. I have however noted on your order that we will allow an additional 10 days which will have given you 45 days to return your unused item back to us. Please note all items must be returned unused and well packed to prevent damage during transit. We are always happy to help, please note our office hours are Monday to Friday 07:30am - 16:00pm. You can reach us on 01332 294787 for assistance or contact us on email via help@landofrugs.com, we aim to reply to all quiries within 2 working days. Kind regards, Land of Rugs

“Not the best as you have to return the rug yourself.”

“I've been trying to get in touch for the last 2 weeks to try and arrange a return. No answer to my emails and have left messages on the answer phone but no response. Very quick to take my money but customer service after non existent!”

Good Morning, Thank you for your review, we appreciate all reviews as it allows us to see where we are excelling and where we can improve our service. We have looked into this for you, we cannot see that any voicemails have been left via the number used for your order. We have found one email from you which was received on Friday at 13:14pm, the office is shut over the weekend. We have sent our returns procedures over to you, if you do have any queries, please feel free to contact us on either 01332 294787 Monday to Friday between 08:00am and 16:00pm or via email on help@landofrugs.com. Kind regards, Land of Rugs

“colours not like the picture not happy with seller contacted paypal”

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Land Of Rugs is rated 4.8 based on 3,208 reviews