Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derby
Rating: 4.80

4.8 Rating 3,204 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,204 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derby
DE22 1DZ

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Land Of Rugs 5 star review on 9th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poorly made rug , several small holes on delivery and subsequent threads and pile deterioration , would not recommend .”

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“Spoke to James and I did not like the tone he used when he was speaking to me. Rug arrived great”

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“Unfortunately our first rug was damaged in transit. We had great difficulty in returning it but my wife spoke to one of your employees and he arranged for the collection of the damaged rug. We have now received the new rug and we are delighted with it. It is a beautiful rug that will enhance our room.”

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“The rug has arrived and it is lovely but it took much longer than the 1-2 days it states on their website”

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“slow delivery but nice rug”

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“Delivery was a nightmare. Had to keep chasing them over the delivery and the item kept getting delayed. Nice rug when it arrived but delivery was unnacceptable”

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“The delivery guy posted a card but never even rang the bell, customer support was very good in resolving this issue for us but I would not recommend Parcelforce and in general I try to avoid them because it seems to be a reoccurring issue at our address.”

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“Took long time to deliver, courier called a few differnet times to try to deliver. Got it in the end good quality and happy with rug itself”

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“Bit miffed really as had to send it back myself since the colours did not work in the space was intended for. Dissapointed, so would not use again.”

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“The rug I had ordered arrived with some of the binding missing along the edge, this was remedied but they should have checked it prior to sending me my order.”

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“had to email twice for them to respond. you have to return it yourself if you do not want it.”

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“I didnt like the colour so I went to return it only to find I had to send it back myself!”

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“Thought it would look bigger so have to send it back for another size”

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“Don’t bother- two reasons: quality not great and delivery awful.”

Helpful Report

Thank you for your review. Here at Land of Rugs we value all reviews as it highlights specific areas that we are doing well and areas that need to improve on. We apologise that you have not been satisfied with your order. I have taken a look into this and can see that you have been in liaisons with our Customer Support team. Your First rug was delivered within 5 working days on the 9th as advised at purchase. The other two were dispatched the very next day after you placed the order. It appears that you had some problems with Tufnells as they tried to deliver your items on the 7th but were unable to. I can see that we have raised a complaint to Tuffnells due to the driver sending the rugs back to the Warehouse in a mis-understanding about thinking it was a business address and being closed. This is a first for us in all the years we have been operating as we have never had this particular issue before. The standard protocol for all couriers is to make 3 attempts prior to any considerations of returning items back to the Warehouse. With regards to the quality, I can't see that you have been in touch regarding this. I have looked into the history of the three rugs that you ordered, I can confirm we haven't had any queries raised about the Da Vinci Rug or Noble House Rug however, we have had 1 query about the Nova which was to do with it being more so on the thinner side that that particular customer wanted. If you feel there is anything in particular that you need to highlight about the rugs you ordered, please feel free to contact us, as always we are happy to assist and help where possible. Once again, please accept our apologies for the inconveneince caused with Tuffnells, we have raised a complaint with them as this is below our expectations as a service provided to us and have stressed how this can pose negatively on us as a company. Kind regards, Land of Rugs

“I was messed around by the courier they said they tried to deliver but they didnt because I was in and on lock down so would have heard them at the door. When the rug finally arrived I was happy with it. Not sure I would use again unless they used a courier that didnt lie.”

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“My new rug is beautiful but I had problems with dhl claiming they had attempted to deliver when they had not as we were all in. Use a better courier.”

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“Unfortunately at this time I cannot make a positive comment about my purchase as I am still waiting for it to be delivered. On the 8/12/20 I made the purchase and received 3 emails. A registration email, a confirmation and an invoice. The confirmation advised they would be in touch when they dispatched it and most rugs are dispatched in 5 working days. I have not received any further communication and that will be 10 working days tomorrow. Furthermore I have attempted to contact via the website for an status update and received no response. My only communication since is an email asking me to submit a review and star rating! I do appreciate it is a busy time of a difficult year so I'm hoping someone will see this and provide me with an update. Kind regards Amanda Mason”

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“Rug is fantastic, postage took two days longer than expected to reach me though. I had a day off work and it didnt arrive but the delivery company didnt let me know.”

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“Slow responses to email questions. Even slower delivery of rug. 11 days to receive an in-stock product is unacceptable. On plus side Land of Rugs were cheap in comparison to other sellers for equivalent product. Doubt I would use company in future.”

Helpful Report

Good Afternoon Marie, Thank you for your review, we value all reviews as this allows us to see where our service is both excelling, and also areas of improvement needed for us to focus on. We are sorry that you were not satisfied with the delivery time and also the response time from our Customer Support Team. We have investigated this for you to understand what has happened. With regards to delivery, usually this is a much quicker process than what you experienced. We do state 5 working days, however from point of purchase, your rug was delivered in 7 working days which we do apologise for the delay in receiving your rug. Sometimes during sale periods, we do see an increase in delivery times whilst our team in the Warehouse are very busy but generally manage to stick within this time frame. In most instances, our rugs are delivered within 2 to 3 working days. We have also had a look into your query regarding the response from our Customer Support Team. We can see that you did email us on Saturday, and we responded to you on Monday. Our Customer Support Team are in the office each day from 11am Monday to Friday. Therefore, they were back in touch with an update within a couple of hours of being in the office on the next business day. We were then back in touch on the Tuesday with a further update on your order. We apologise that this appears to be a slow service, however we do our upmost to maintain our high level of Customer satisfaction by following our strict systems and processes that are in place. If you do have any additional queries, please do not hesitate to contact us, we are more than happy to assist where possible. Kind regards, Land of Rugs

“Rug came quick enough. But quality not very good.”

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Land Of Rugs is rated 4.8 based on 3,204 reviews