Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs, Unit C Abbey Court, Darley Abbey Mills, Darley Abbey, Derby, Derbyshire
Rating: 4.78

4.8 Rating 3,692 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,692 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

help@landofrugs.com

Location:

Land Of Rugs, Unit C Abbey Court,
Darley Abbey Mills, Darley Abbey,
Derby
Derbyshire
DE22 1DZ

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Land Of Rugs 5 star review on 11th November 2026

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and an excellent quality rug. There was an excellent selection of rugs on line and we knew that we could buy with confidence knowing that if there had been a problem it would be sorted. The price of the rugs was extremely reasonable considering the quality. To be truthful I would have expected to pay more. Thank you Land of Rugs, Top Quality Rugs at extremely affordable prices.”

Land Of Rugs 5 star review on 6th December 2022

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“So pleased ,a lucky find on the Internet”

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“Great quality fast”

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“Really pleased with my purchase from Land of Rugs. The Calvin Klein rug is beautiful, excellent quality and looks even better in person. Great value for money and a smooth ordering and delivery process. Would definitely recommend!”

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“Good experience of shopping and delivery. Rug was good. Delivered swiftly. Sight confusion that the underlay was delivered separately 24 hours later. And the underlay feels like much less value for money than the rug itself.”

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“By far the quickest way to handle a small crisis (spilling my tea on our woollen rug). The replacement arrived in 2 working days and at a price that meant the 'disaster' was only a minor inconvenience. Not the first time Land of Rugs has saved the day”

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“Great website, really user friendly with great range. Swift dispatch and delivery. Really good wuality rig. Very happy.”

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“Very helpful, ordered rug but then decided I wanted a different rug. Original order was cancelled and refunded in a few days. New rug ordered and delivered the following day! Can’t ask for better service, highly recommend.”

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“Ordered rug, 7 days later not arrived. Called, phone rang out constantly. Online chat says status shipped but courier doesnt have it. Going in circles. No rug after parting with £367. Emailed them, no reply.”

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“Purchased the 'Dual Fleece Anti-Slip Rug Underlay' it offers next to no extra cushioning and is a total waste of money. Even more so when you take in the price point of this. The only good thing it does is acts as an Anti Slip which I could have achieved at a MUCH cheaper price. VERY disappointed”

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“I purchased a rug over a week ago and have still not received any communication regarding the expected delivery date or lead time. I am becoming increasingly concerned by the lack of updates and would have expected better communication after placing my order. I am disappointed with the experience so far and would urge others to exercise caution when ordering from this website. I hope the company will provide an update and resolve this situation promptly.”

Helpful Report

Thank you for your feedback. We are very sorry for your disappointment regarding your order, but we would like to respectfully clarify the timeline. Following your order, our customer support team reached out within one working day on the 27th of October to inform you that our supplier had unexpectedly discontinued the rug you selected. Since that date, we have been in active email communication with you to discuss options either selecting a suitable alternative or cancelling the order. You confirmed at 23:43pm last night in response to our email sent to you yesterday morning that you wished to cancel rather than choose a replacement. We acted immediately this morning at 07:22am to cancel the order and have issued a full refund back to your original payment method along with confirmation that this had taken place . While we completely understand your frustration that the rug could not be supplied due to stock discontinuation by our suppliers, our team have been in regular communication with you throughout the process to ensure the matter was resolved and that you had the relevant updates promptly. If you have any further questions or require confirmation of your refund, please feel free to reply directly to our email thread or contact us page.

“Disappointing as the rug I ordered was advertised as in stock . I received an email the next day saying my order had been classified as a pre-order as it was out of stock . It will now be delivered mid December.”

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“Great choice of rugs. Delivery was as stated with no problems. Colour of rug was as shown and excellent quality. Just what we were looking for. Thank you”

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“This is the worst rug I have ever bought it looks lovely but it is deceiving it feels cheap, stitched cheap and is thin as paper. The delivery was fast but to return it I have to pay and repackage myself sadly. It’s definitely not worth the money. I’m disabled so made a bad choice and don’t have a car to send it back. I should have spent an extra £50 and bought a quality rug from somewhere else. If it lasts until Xmas I will be surprised. 😳”

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“Having seen our rug in a local store and at a staggering £200more we decided to chr k it out inline Thankfully finding it ! Perfect Quick service and very happy with our purchase”

Land Of Rugs 5 star review on 25th October 2026

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“Top quality....good price”

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“excellent quality, and fast delivery! Really happy with my order!!”

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“Not used before but with excellent service and competitive prices will definitely consider again”

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“I rescheduled the delivery and it arrived promptly within time slot, if not exactly on time! The quality is exceptional and good value for money. Thank you Land of Rugs”

Land Of Rugs 5 star review on 20th October 2026

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“Lovely rug and quick delivery had a problem with sizing as was different on website to what came, only by 10cm but was offered discount! So dealt with very well! I have questioned the colour as says sage green but all I see is oatmeal, still a nice rug and well made. I’m waiting on a response on colour incase the label could have been wrong”

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“Delivered the wrong rug and then expected me to take a day off work to wait in for it to be collected. Refused to offer compensation, and refused to send out the actual rug I wanted until the incorrect item had been returned and checked”

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Land Of Rugs is rated 4.8 based on 3,692 reviews