Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derby
Rating: 4.81

4.8 Rating 3,379 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,379 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derby
DE22 1DZ

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Land Of Rugs 5 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service and an excellent quality rug. There was an excellent selection of rugs on line and we knew that we could buy with confidence knowing that if there had been a problem it would be sorted. The price of the rugs was extremely reasonable considering the quality. To be truthful I would have expected to pay more. Thank you Land of Rugs, Top Quality Rugs at extremely affordable prices.”

Land Of Rugs 5 star review on 6th December 2022

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“Company helpful and efficient, beautiful rug good quality sadly the rug didn't work for us.Would recommend them. Will hopefully buy again in the future.”

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“Delivered on time and great quality”

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“Our new wool rug gives us a lovely warm feeling. Need to get more when we can afford”

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“Glorious rug, a most happy customer here.”

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“Excellent! My friend recommended Land of Rugs and I ordered at 10am on a Tuesday, received 2 beautiful rugs on the Wednesday at 10am! Fantastic price and they look beautiful.. Although currently wrapped up as a Christmas present. Thank you, I expect I'll be buying again.”

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“Very good quality rug. Good service. nice product.”

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“Great website with lots of choice. Efficient ordering service. I’ve been asked to do a review but I’m still waiting for the delivery of my rug as it’s coming from Europe so sadly I can’t comment on the quality of the product or the efficiency of delivery.”

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“Website very easy to navigate, as well as ordering - lots of products and colours to choose from. Rug arrived very quickly and am delighted with it - Thick Fluffy Super Teddy rug in black - thick, soft pile and looks great!”

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“I would have given zero. I placed an order for a rug, immediately got confirmation and an email saying it had been allocated for dispatch. Six days later I spoke to Kyle on the help line as I hadn’t heard anything from the company. He told me the rug was out of stock and was on preorder . He said he would check with the warehouse and email me an estimated delivery date. I never got an email. However, immediately following that conversation I got three emails asking me to review my experience. I never received any indication when I ordered this rug that it was out of stock. Communication has been very poor. I am still waiting to find out when/if my rug will arrive.”

Helpful Report

Thank you for your review! I have looked into this and can see that on the product page on our website where you purchased the rug, it does state pre-order. On both your order email and order status email, it does say if you have pre-ordered your item, then stock has been allocated to be dispatched as soon as it arrives back into stock and to contact us if you have any further queries regarding estimated delivery dates. We apologise if there has been any confusion. Kyle did message back to let you know that your item is not due in until after the new year but we haven't had a response back. Based on your prior communication wanting the rug for Christmas which is completely understandable, I have issued your refund for you. Regards Land of Rugs

“The rug is absolutely awful. It looks nothing like I expected. All 3 phone numbers published are inactive and I have had no response to 2 chat messages sent. I am hoping that when I send it back I will be refunded however I'm not holding my breath”

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Good morning, Thank you for leaving your review. I have looked into this and can see you messaged our live chat when our offices were closed. One of my colleagues did email you via the online chat when back in the office the following morning but we have had no response, this message could be in your spam. I am not sure what numbers you have tried to contact us on however, our only contact number is 01332 294787. Once your return has been received, our team will check over your return and issue your refund for which you will be notified. Regards, Land of Rugs

“Extensive choice of styles and sizes.Reallly pleased with my extra large rug.”

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“I am delighted with the quality of the rugs I purchased and they are a lovely red colour. They really make my hallway very welcoming. They were delivered promptly in secure packaging and I would recommend Land of Rugs.”

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“Efficient service and we are pleased with the rug it looks exactly like the picture on the website.”

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“Friendly staff and very easy to order through their website.”

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“Very thick rug, soft pile and fast delivery”

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“A very nice and good rug for my mum. She loves it”

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“A beautiful Mehari rug, muted dashes of colour across a cream background. The quality is great, thick pile and soft underfoot. Great price and prompt delivery, I’d certainly recommend Land of Rugs to anyone.”

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“Very efficient. Arrived quickly and very happy with my rug!”

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“Super quick delievery. Reasonably priced. Lovely soft rug. Our daughter was thrilled with it. We are thinking of ordering another for our bedroom.”

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“Use a throwaway email, they'll spam the hell out of you asking you to fill in that review. Well Land of Rugs, this is the review you wanted so much, was it worth the effort.”

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Land Of Rugs is rated 4.8 based on 3,379 reviews