Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derbyshire
Rating: 4.80

4.8 Rating 3,456 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ,
Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derbyshire
DE22 1DZ

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Land Of Rugs 5 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug I bought was lovely and it came quickly but not right for my room and while the lady on the phone was helpful I had to pay a courier £9.36 to collect it from me to return it to Land of Rugs.”

Helpful Report

“limited stock it said on the website but they emailed me to say no stock after I ordered and it would be three weeks before I could have it”

Helpful Report

“The rug was supposed to be 290cm but we measured it and it was 292cm which is too big for the space. It cost us nearly £30 to send it back, when they should have clooected it because it is bigger than the size advertised. Shop elswhere!”

Helpful Report

“I ordered a rug and some underlay on 18th December. I received the underlay on 22nd December. I have not received the rug. I have had no response to three phone calls and two messages asking when I will receive the rug. The order information in my account is completely uninformative, simply stating that the order is 'Complete'. I don't know what your definition of Complete is, but as far as I am concerned the order is certainly NOT complete until I receive the rug. Given that you cannot respond to my attempts to get in touch with you, that you ARE able to email me asking for a review simply adds insult to injury.”

Helpful Report

“Shortly after laying out my rug I noticed it had frayed in one of the corners. I called immediately and was asked to email pictures. Its been 2 weeks since I emailed them and since then I have left two messages and chased by email and haven’t heard back or been able to get through.”

Helpful Report

“I ordered two rugs but only had one delivered. land of rugs said they would re send another one but I have yet to get any tracking for it. Not impressed by the service or courier (DHL) that they use.”

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“Rug took two weeks to arrive arther than the 10 days they said it takes.”

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“Since I ordered, and paid for, the rugs I haven't heard anything from Land of Rugs!”

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“took four days to arrive supposed to be two”

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“Arrived late as the courier lost my order. I had a replacement sent but my order took over a week to fulfil.”

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“Was told after contacting them that the rug I had paid for was out of stock and wouldn’t be available till February next year. No contact saying this . Would never use again”

Helpful Report

“Dreadful customer service. Courier lied about me not being in as I was all day. They then said they took it to nearest post office, but it was 14 miles away, not the one which is literally round the corner. I complained to Land of Rugs and they said they had no responsibility for couriers behaviour and asked me to arrange a delivery myself. Got impression they didn't care as they already had my money. Still jot got my rug. Absolutely disgusted with LoR. Website is slick but their attitude is atrocious. Avoid this company and go to one of their many competitors.”

Helpful Report

“Poor quality rug I would describe it as a Matt rather than a rug. Asked about return policy which is a joke and you are set up to fail. Rip off really, never again.”

Helpful Report

“Beware these guys I'm sure land of rugs are fine. But... Rugs are dispatched by a 3rd party who you can't talk to Who use UPS - possibly the worst courier service in the world So when goods go missing you ejd up with everyone shrugging their shoulders and pointing at the next man along I have no rug and no money refunded Nobody is willing to take ownership of the problem (it really should be Land of Rugs as it is them I have the contractual agreement with) And this situation seems unresolvable So unless you like tossing money down the drain - avoid !!!”

Helpful Report

“Very poor quality product (FL56). Left so many strands on my existing carpet- it was a complete disaster. There 30 day no hassle returns Is FULL of hassle. The rug cost over £25 to return due to its size and many courier firms ( tried 7!!!) do not take items this large. The man at the online site who answered the phone was not particularly helpful. In such disastrous times where pennies are in short supply i am totally disgusted that the store couldn’t even meet 50% of the return fee- i only hope the refund comes quickly to save further repercussions. Would I recommend- definitely NO!”

Helpful Report

“Excellent product carefully wrapped. Delivery service communication wasn’t clear but delighted with product and would definitely purchase from this company again.”

Helpful Report

Land Of Rugs is rated 4.8 based on 3,456 reviews