Land Of Rugs Reviews

Name: Land Of Rugs
Address: Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ, Derbyshire
Rating: 4.80

4.8 Rating 3,456 Reviews

96 %

of reviewers recommend Land Of Rugs

4.8

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Land Of Rugs:

With years of retail experience and a rising customer base, our dedicated team is constantly striving to develop our reputation as one of the leading online rug traders. Since everyone knows that a house is not a home until it is dressed with fabulous floor rugs, it is our business priority to understand and monitor current and future trends in rugs in order to supply the spectacular range of designs, styles, yarns, colours and sizes that the public expects. Our research enables us to offer quality wool, hide and synthetic rugs at realistic prices that are difficult to beat online and that offer genuine savings against high street prices. We engage with the wide spectrum of customer choice by providing highly affordable budget and bargain buys, in addition to inspirationally high-end, luxury rugs when something amazingly special is quite simply a must. And it goes without saying that we give super discounts as well as having regular sales on selected items from all our ranges.

Visit Website

Phone:

01332 294787

Email:

support@landofrugs.co.uk

Location:

Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ,
Land Of Rugs Online Ltd Unit C Abbey Court Darley Abbey Mills Darley Abbey Derby DE22 1DZ
Derbyshire
DE22 1DZ

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Land Of Rugs 5 star review on 6th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“rug arrived later than needed for a present for my aunt, driver claimed road blocked on expected delivey day cos someone glued to tarmac but whats that got to do with me, he should have gone anouther way. not rockit secience is it?”

Helpful Report

“Where the hell is my rug that I orderd? Despite several attempts to contact the courier who is supposed to be delivering my order I cant change the delivery date!”

Helpful Report

“more blue than turquoise when I said this they still said have to send it back ourselves, postoffice charge 14 for it. not like the image avoid this bunch of fools”

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“you have to pay send them back if you dont like them but they should give you free return labels really”

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“Would give zero if possible. Still trying to arrange return of rug. 3 weeks I've been trying, I'm assuming they are waiting 28 days and then they will contact me to say its too late to return it!!!!!!!!”

Helpful Report

Good Afternoon, Thank you for your reveiew, we value all feedback whether it is positive or negative. We have looked into this for you, we have no voicemails left from the number on your order form nor no emails within our inbox via searching using the email used for your order. It is up to the customer to return items back to us information for returns can be find some information here: https://www.landofrugs.com/returns-information/ You did order from us on the 31st May therefore you are outside of our 30 days which we prescribe for returns. I have however noted on your order that we will allow an additional 10 days which will have given you 45 days to return your unused item back to us. Please note all items must be returned unused and well packed to prevent damage during transit. We are always happy to help, please note our office hours are Monday to Friday 07:30am - 16:00pm. You can reach us on 01332 294787 for assistance or contact us on email via help@landofrugs.com, we aim to reply to all quiries within 2 working days. Kind regards, Land of Rugs

“Not the best as you have to return the rug yourself.”

Helpful Report

“I've been trying to get in touch for the last 2 weeks to try and arrange a return. No answer to my emails and have left messages on the answer phone but no response. Very quick to take my money but customer service after non existent!”

Helpful Report

Good Morning, Thank you for your review, we appreciate all reviews as it allows us to see where we are excelling and where we can improve our service. We have looked into this for you, we cannot see that any voicemails have been left via the number used for your order. We have found one email from you which was received on Friday at 13:14pm, the office is shut over the weekend. We have sent our returns procedures over to you, if you do have any queries, please feel free to contact us on either 01332 294787 Monday to Friday between 08:00am and 16:00pm or via email on help@landofrugs.com. Kind regards, Land of Rugs

“colours not like the picture not happy with seller contacted paypal”

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“Polar shaggy rug in beige is not as described as it is a strange shade of yellow. Also no free returns label.”

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“nice rug but to small sent it back cost £16 sent two email to ask can i have my refund back but it taken 11 day to get it back in my bank”

Helpful Report

Hello Mrs Melling There can be delays in refunding returned orders that cannot easily be identified, orders returned with an order number either inside the packaging or visible on the packaging are usually refunded within 48hrs of them being received at our warehouse. Kind regards Land of Rugs

“not available but could still buy it, they refunded me but should not have happened”

Helpful Report

“i dont like the rug its not the quality i expected colour is too dark and they make me send it back, the rug only cost £28 but its cost £8.29 to send it back. will ot use again”

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“sent rug back as agreed to address you gave, clearly marked as requested. ups shows as delivered on 18th. ups also sent you notification . no refund 11 days later.”

Helpful Report

Good Morning, Thank you for your review, we value all reviews good or bad as it lets us see areas where we excell and areas where improvement is required. I have had a look into this, we did receive the rug back however, there were no customer details, therefore we were unable to refund due to us having multiple orders for the same rug from different customers. I have issued the refund for you and you should receive an email to confirm that this has taken place. Please check your records and contact us if you have any queries. Kind regards, Land of Rugs

“So many rugs out of stock !”

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“Arrived tatty, damaged the next day, yet they took over a week to replace it?”

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“Not happy with the colour its more of a dull moss green certainly not 'VIBRANT', would not have bought if I had known. Gets worse. I have to pay to return it!”

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“I had to pay £12 to send one of the rugs I dod not want back to them.”

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“I had to pay to return the rug but it doesnt state returns have to be paid for by the customer”

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“Quick to arrive after ordering, good value rug and looks nice”

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“The rug I orderd was not available even though it said limited stock and allowed me to buy it.”

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Land Of Rugs is rated 4.8 based on 3,456 reviews