Lampsy Reviews

Name: Lampsy
Address: Unit 22, Murcar Commercial Park, Unit 22, Murcar Commercial Park, Aberdeen
Rating: 4.25

4.3 Rating 1,330 Reviews

80 %

of reviewers recommend Lampsy

4.3

Based on 1,330 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Phone:

0333 577 2200

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely light that goes with my dining room table and chairs.”

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Posted 9 months ago

“I had never heard of Lampsy before my purchase but will definitely be using them again! My order arrived well packed and looked exactly like the picture! So glad I stumbled across this site.”

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Posted 9 months ago

“Lamp arrived broken and a clear visable attempt to fix it with glue from previous. Havent been able to speak to anyone at Lampsy. very poor.”

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Posted 9 months ago

Hi Thomas, I am unable to find any emails or calls from you. I have sent you an email so we can get this resolved. Kind Regards, Lynn

Posted 9 months ago

“Lamp ordered which was easy. Arrived promptly as described. Seems excellent quality and VFM.”

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Posted 9 months ago

“Purchased an item that was ‘in stock’ online with an estimated delivery timeframe of 3-5 working days. Only half of the order was received and after numerous phone calls and emails I am still waiting on the remaining item to be delivered. Would not recommend!”

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Posted 10 months ago

Hi Benedict, thank you for your review - I'm sorry your order was not delivered within the estimated timeframe - we strive to deliver all orders within 3-5 working days, and we apologise you have not received your order as forecast. Orders for multiple items may be sent in more than one shipment - please be assured that the remaining item is on its way to you. If there are any further issues, please contact help@lampsy.com. Kind regards, Glenn

Posted 10 months ago

“Product delivered with scratches on. Not good quality, especially to say I spent £70 for two small wall lamps. It appears that they were damaged before put in the box and the item looks used. Would not recommend.”

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Posted 10 months ago

Hi Charlotte, I'm really sorry to hear that the items arrived damaged. One of our advisors has reached out to organise a free of charge return for you. Please contact help@lampsy.com if you have any queries. Kind Regards, Glenn

Posted 10 months ago

“Both lights are lovely however on the long strip light (bity 55 sensor) is slightly damaged. Has a dent on the panel which is a shame as lots of money to pay for this.”

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Posted 10 months ago

Hi Marlene, thank you for your review. I'm sorry to hear that one of the items you received was damaged. I have reached out to you by email so we can get this resolved for you, as we haven't received a return request from you yet. Best wishes, Lynn

Posted 10 months ago

“Prompt delivery, great product”

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Posted 10 months ago

Hi Emma, thank you very much! I'm glad you are happy with the item. Best wishes, Lynn

Posted 10 months ago

“Happy with the product - just what I was looking for. Beware if dimensions as these are quite compact.”

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Posted 10 months ago

Hi Jason, thank you very much for your kind words! Best wishes, Lynn

Posted 10 months ago

“The lamps are lovely HOWEVER I ordered 3 to go over a kitchen island and have been sent two from one batch and one from another. They are very obviously not the same. I have emailed twice but no one is coming back to me and I can’t find a phone number. Please can someone contact me asap.”

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Posted 10 months ago

Hi Claire, thank you for your review. I understand your issue is currently being handled by our customer service team - I apologise again for the delayed response to your queries. Kind regards, Glenn

Posted 10 months ago

“Great product and delivery”

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Posted 10 months ago

“Arrived well packaged and very happy with shade”

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Posted 10 months ago

“It's very pleasure!! Cool site!!”

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Posted 10 months ago

“I will recommend Lampsy to my Friends and family”

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Posted 10 months ago

“Very poor customer service. Difficult to get hold of, only despatched after a week once prompted.”

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Posted 11 months ago

“Lamp arrived smashed. I contacted customer services and got a short and unhelpful response. I responded and am still waiting for a response 3 days later. Would not recommend.”

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Posted 11 months ago

Hi Rebecca, I have reached out to you and I believe this has now been resolved. If we can help with anything further, please don't hesitate to let us know at help@lampsy.com. Kind Regards, Lynn

Posted 10 months ago

“All was good until the returns process. £12 to get a returns label and waiting days for the return to be approved??? I ordered a light from a different supplier (not a big company and in fact the light was cheaper) at the same time and their return was free and had a returns label in the box. The reality is you don’t have stores so people can see the product. Colour/tone is impossible to judge online (the reason I returned is the brass was too “dull” for what I was looking for) so you need to be able to see the product before a decision can be made. I would not order from you again as I’m unable to return if it doesn’t look as I want in the flesh without paying £12 so I wouldn’t risk ordering.”

Helpful Report

Posted 11 months ago

Hi Holly, thank you for your feedback. We do offer free exchanges in the event that the light doesn't work for you and you would like to choose something else or receive a gift card instead. If you would be interested in a free exchange instead, please contact help@lampsy.com and someone will be happy to help you with this process. If you have changed your mind and would prefer a refund, you can choose to purchase a pre-paid label, or you can use your own courier. You can also find more information about returns here - help.lampsy.com/hc/en-gb/articles/8473936877853-How-do-I-return-an-item Kind Regards, Lynn

Posted 10 months ago

“So glad I found this shop, I have been looking for The Perfect lamp for my bedside for so long and found it straightaway here. I also love that they are a small business and care about their customers.”

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Posted 11 months ago

“Ordered a outdoor lamp lantern. Looks smar and great quality.”

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Posted 11 months ago

“Very good quality”

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Posted 11 months ago

Lampsy is rated 4.3 based on 1,330 reviews