lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,691 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“I was after a particular size of bulb for my old globe. Happily, Lamps on Line had just the one. The ordering process was simple, and the bulb arrived two days later very well-wrapped by Royal Mail. I would certainly use Lamps on Line again.”

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Posted 10 months ago

“I'm very happy with my new bulbs. They're of very good quality, work perfectly, and are ideal for what I wanted them for.”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

Thank you so much for your kind words! We truly appreciate you taking the time to leave such a positive review. It’s always our goal to provide the best experience for our customers, and we're so glad to hear that we were able to meet your expectations. We take great pride in ensuring that each interaction leaves you feeling supported and satisfied. If you ever have any further questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help, and your feedback means the world to us. Thanks again for your support! 😊

Posted 10 months ago

“I tried, unsuccessfully to buy a tube for my old light fitting from local retailers. I found Lamps on Line and placed an order. The correct lamp arrived safely in a few days. The packing was excellent. I will use this company again.”

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Posted 11 months ago

“Terrible service, dont use. 1. They didn't have the item in stock so back ordered. despite advert saying in stock. 2. They ordered a different bulb. 3. They tried to convince me it was the same and I should keep it despite requesting to return it. 4. It took 3 emails before they would accept the return. 5, They didn't send a return postage label. 6. They didn't answer the phone on 3 occasions, or reply to left messages. 7. They ignored emails for 3 weeks.”

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Posted 11 months ago

Thank you for your feedback. We're sorry to hear that your experience with us wasn’t as expected. However, we’d like to clarify some of the concerns you raised: Stock Availability: Our website is live and updated in real time, which means if an item goes out of stock, it would have been reflected on the site immediately. It’s possible that there was a momentary discrepancy, but our system works hard to ensure accurate stock levels. Product Update: We did not send the wrong bulb. Philips regularly updates and improves their products, and the version you received was the newer one. The original design was discontinued by Philips, and we made sure to provide you with the most up-to-date version. We clarified this with you to ensure you understood the change. Return Request: We apologize for any confusion, but we did send you a return label, as shown in the email correspondence. We also responded to the email with pictures to ensure clarity regarding the product you received. Return Postage: We acknowledge the concern about the return postage, but again, as per our records, the return label was sent to you. If you had any trouble receiving it, we would have been happy to assist further. Phone and Email Responses: Please note, your calls were made during the Christmas break, a period when we had reduced staffing, as mentioned on our website. Despite this, we still made efforts to respond to your emails, and we did so promptly when we were available. We understand that you’re frustrated, but we ask that you consider these points. If you’re not satisfied with our service, we respect your decision not to shop with us again. We strive to improve and ensure customer satisfaction, and we’ll continue to work on providing better service moving forward. Thank you for sharing your thoughts.

Posted 10 months ago

“My Order was delayed and then sent to an outhouse in the middle of nowhere. the address column auto filled Nottinghamshire, NG22 9QU at the end despite the rest of the address being 10 Savile Row and London.”

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Posted 11 months ago

Thank you for your feedback. We’re sorry to hear about the issues with your delivery. However, we would like to clarify that the incorrect address and the delay were due to the courier's handling of the shipment. Our system auto-fills addresses based on the details entered, but once the parcel leaves our warehouse, any address or routing issues are outside our control. As far as we are aware, we haven’t been contacted regarding this issue, so we haven’t had the opportunity to look into it and resolve it for you. If you had reached out to us, we would have been happy to assist and ensure the situation was corrected. Please feel free to get in touch with us directly so we can address this further and make it right. Thank you for your understanding.

Posted 10 months ago

“Great friendly and quick responce to an urgent order, excellent service.”

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Posted 11 months ago

“Perfect item. Fast delivery. Recommended.”

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Posted 11 months ago

“There was a full description of the lamp I required on line which made it easy to order.”

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Posted 11 months ago

“Item as described, all good.”

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Posted 11 months ago

“The lamp itself is fine, but it took nearly two months to arrive.”

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Posted 11 months ago

Thank you for your feedback. We’re glad to hear that you're happy with the lamp itself. However, we'd like to point out that our website updates live stock levels, so you would have known at the time of purchase if the item was out of stock. We didn’t receive any communication from you asking about the status of your order, but of course, we would have been happy to assist if you had reached out. We appreciate your patience and hope this clarifies the situation. If you have any further concerns, don't hesitate to contact us. Thank you.

Posted 10 months ago

“Very secure packaging and prompt delivery. Good value led tube. Very pleased.”

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Posted 11 months ago

“My order was well packaged and arrived without mishap. There was a delay but I think that was because of difficulty obtaining stock.”

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Posted 11 months ago

“Nice and fast service 👍”

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Posted 11 months ago

“Terrible. Rude customer service agent when i called to trouble shoot a late delivery. Charged £15 for next day delivery and recived the item 3+ days later and then the product was the wrong thing and I emailed o arrange a return and I've had no acknowledgement or response.”

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Posted 11 months ago

Thank you for your feedback. However, we'd like to clarify a few things: Delivery Timing: You placed your order on Friday, the 17th, and as clearly stated on our website, we are closed over the weekend. Therefore, next-day delivery wasn’t an option. If your order was urgent, we recommend selecting an AM delivery option at checkout for quicker handling. Product Issue and Email: We have not received any emails from you regarding a return. If you have emailed us, it may not have gone through. Please send another message, and we’ll address the issue promptly. We work to be clear and transparent with our policies, and we encourage you to follow the proper steps for a quicker resolution. Feel free to reach out again directly if you need assistance.

Posted 10 months ago

“My order was dealt with quickly delivered on time and in excellent condition.”

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Posted 11 months ago

“I was pleased to locate these lamps that are required for my Revox tape recorder. They were delivered in generous packing very quickly thank you.”

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Posted 11 months ago

“Very easy to identify the bulbs I needed and a speedy delivery. A company I will definitely use again”

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Posted 11 months ago

“Good service and delivery on time, thank you.”

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Posted 11 months ago

“Im very happy with the product and the service. I Will use them again”

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Posted 11 months ago

lamps-on-line-com is rated 4.5 based on 1,691 reviews