lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,702 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Item as described, all good.”

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Posted 11 months ago

“The lamp itself is fine, but it took nearly two months to arrive.”

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Posted 11 months ago

Thank you for your feedback. We’re glad to hear that you're happy with the lamp itself. However, we'd like to point out that our website updates live stock levels, so you would have known at the time of purchase if the item was out of stock. We didn’t receive any communication from you asking about the status of your order, but of course, we would have been happy to assist if you had reached out. We appreciate your patience and hope this clarifies the situation. If you have any further concerns, don't hesitate to contact us. Thank you.

Posted 11 months ago

“Very secure packaging and prompt delivery. Good value led tube. Very pleased.”

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Posted 11 months ago

“My order was well packaged and arrived without mishap. There was a delay but I think that was because of difficulty obtaining stock.”

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Posted 11 months ago

“Nice and fast service 👍”

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Posted 11 months ago

“Terrible. Rude customer service agent when i called to trouble shoot a late delivery. Charged £15 for next day delivery and recived the item 3+ days later and then the product was the wrong thing and I emailed o arrange a return and I've had no acknowledgement or response.”

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Posted 11 months ago

Thank you for your feedback. However, we'd like to clarify a few things: Delivery Timing: You placed your order on Friday, the 17th, and as clearly stated on our website, we are closed over the weekend. Therefore, next-day delivery wasn’t an option. If your order was urgent, we recommend selecting an AM delivery option at checkout for quicker handling. Product Issue and Email: We have not received any emails from you regarding a return. If you have emailed us, it may not have gone through. Please send another message, and we’ll address the issue promptly. We work to be clear and transparent with our policies, and we encourage you to follow the proper steps for a quicker resolution. Feel free to reach out again directly if you need assistance.

Posted 11 months ago

“My order was dealt with quickly delivered on time and in excellent condition.”

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Posted 11 months ago

“I was pleased to locate these lamps that are required for my Revox tape recorder. They were delivered in generous packing very quickly thank you.”

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Posted 11 months ago

“Very easy to identify the bulbs I needed and a speedy delivery. A company I will definitely use again”

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Posted 11 months ago

“Good service and delivery on time, thank you.”

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Posted 11 months ago

“Im very happy with the product and the service. I Will use them again”

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Posted 11 months ago

“Carries a very large selection and good to browse through.”

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Posted 11 months ago

“Would not use again, bulb didn't work upon arrival, emailed the Company to which they have been no help then have ignored my emails.”

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Posted 11 months ago

Thank you for your feedback. We’re disappointed to hear you feel this way, especially since we’ve gone above and beyond to resolve the issue: Product Issue: When you reported the issue with the bulb, we immediately sent you a brand new one via overnight delivery at our own expense, which cost us £15 to ensure it got to you as quickly as possible. Communication: We also sent you an email apologizing for the inconvenience and confirming the steps we took to resolve the matter. It’s concerning to hear that you feel your emails were ignored, as we always strive to respond to our customers in a timely manner. We’ve worked to correct the situation promptly and at our own cost, and we hope this clarifies our commitment to resolving the issue. If you still have concerns, please reach out directly, and we’ll make sure to address them.

Posted 11 months ago

“Your reply to my e-mail not in short time. The products and the shipping very good”

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Posted 11 months ago

“Very pleased with the service”

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Posted 11 months ago

“allround very good company will use again thanks”

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Posted 11 months ago

“I would love to leave a positive review, but I'm still waiting for my order to be sent. I have already requested a refund without a reply. I definitely wouldn't use again.”

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Posted 11 months ago

Dear Simon, Thank you for your feedback, and we’re truly sorry to hear about your frustration. We want to clarify that we did reach out to you on multiple occasions to inform you that the item you ordered was out of stock, and we explained that a refund would be processed. We did not receive a response to these communications, which unfortunately delayed resolving the issue. If you check your bank statement, you will see that the refund has already been issued. We understand this situation has been disappointing, and we certainly did our best to keep you informed. We regret that you feel this way and hope this clears up any confusion. Best regards,

Posted 11 months ago

“Excellent service”

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Posted 11 months ago

“I ordered 2x5ft blue coloured tubes to give a different effect to a room that had white tubes. The site was easy to navigate to what I was looking for and delivery was only a couple of days. They were selling packaged to prevent accident damage which had been a worry . All in all great service from start to finish 😁”

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Posted 11 months ago

“Ordering,tracking, delivery, packing and product excellent. Nothing could have been better”

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Posted 11 months ago

lamps-on-line-com is rated 4.5 based on 1,702 reviews