lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Hard to write a review when I have not received the goods and spoke with a rude unhelpful female on the telephone - over to you for a response!”

Helpful Report

Posted 1 year ago

Thank you for your review. We’re sorry to hear about your experience and appreciate the opportunity to respond. When you placed your order, the item was out of stock — this is clearly displayed on our website as our stock levels are live. Additionally, our system automatically sends an email notification when an order includes out-of-stock items. We’re always working to improve communication, but these processes are in place to keep customers informed from the outset. As for your phone call, we’ve reviewed the exchange. Our team remained professional throughout the conversation, even when things became tense. We understand delays can be frustrating, and we’re here to help — but we also ask that all conversations remain respectful on both sides. Your order has now been delivered, and we hope you’re satisfied with the product. Should you need anything further, we’re happy to assist. Best regards, Customer Support Team

Posted 1 year ago

“Order placed in January, after 2 Mths with no delivery got round to calling them to see what was going on and was told bulbs were out of stock but new stock due in... Low and behold a week later they arrived. Wonder if they'd of arrived had I not called them. Zero communication from the company throughout.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, and we’re truly sorry to hear about your experience. We appreciate you taking the time to share it. We completely understand how frustrating it must have been to wait for your order without updates. While our website does show real-time stock availability and an automated email is sent if an item is out of stock, it's clear that the communication didn’t meet your expectations—and for that, we sincerely apologize. We’ve only recently received new stock, which is why your order was fulfilled shortly after your call. That said, you absolutely shouldn’t have had to chase us for information, and we’re looking into how we can improve our communication processes to prevent situations like this in the future. We value your business and hope we’ll have the opportunity to serve you better next time. Best regards,

Posted 1 year ago

“Good company to deal with”

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Posted 1 year ago

“Took well over 2 months to receive the bulbs I ordered by which time I had changed the light fittings as I had no correspondence or delivery date, and we were without lights so we changed the fittings so that we no longer needed specialist bulbs.poor customer service.”

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Posted 1 year ago

“Really quick delivery. Packaged very well and a decent price. A happy customer! Thank you.”

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Posted 1 year ago

“Placed the order on a Sunday, the lamps were with me on Tuesday morning. Great service, product arrived exactly as ordered. Thank you”

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Posted 1 year ago

“Excellent service - replacement lamps ordered on the Thursday night, delivered on the Saturday morning to NE of Scotland”

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Posted 1 year ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback!

Posted 1 year ago

“Great service.ordered a fluorescent tube which came very well packaged and delivered as per date given. I have made a note of this company so that I can order again once the other tubes in the kitchen start to blow. Regards Barry”

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Posted 1 year ago

“Good service came quickly.very satisfied.”

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Posted 1 year ago

“excellent service and speedy delivery.”

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Posted 1 year ago

“Excellent. Correct product sent swiftly.”

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Posted 1 year ago

“Item arrived broken but was replaced immediately with no fuss. Will use again.”

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Posted 1 year ago

Thank you for your kind words! We're sorry your item arrived broken, but we're glad we could resolve it quickly for you. We appreciate your support and look forward to serving you again! 😊

Posted 1 year ago

“Had what I needed at a competitive cost.... arrived super quicky although package was damaged.... lamps / bulbs are fine though..... in and working thanks...”

Helpful Report

Posted 1 year ago

“Excellent service, received bulbs the next day, good price ,well packaged . Great variety to choose from , got wattage and lumens I had tried for ages to get , will be shopping here again .”

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Posted 1 year ago

Thank you for your fantastic review! We're delighted that you found exactly what you needed and that our fast delivery, great prices, and careful packaging met your expectations. It means a lot to us that you’ll be shopping with us again—we look forward to helping you next time! 😊💡✨

Posted 1 year ago

“Very pleased with the service I received, and excellent customer care.”

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Posted 1 year ago

“Very Fast delivery, packed well. Will use again.”

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Posted 1 year ago

“Very happy with the light bulbs received. Came quickly too . Thank you.”

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Posted 1 year ago

“Easy service, great product, postage and updates”

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Posted 1 year ago

“Securely packaged lights and fast delivery. Will use again.”

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Posted 1 year ago

“Ordered 2 5ft Lighting Tubes and a starter, delivery was fast, unfortunately one tube was damaged in transit but after contacting we got a replacement sent out within the week.”

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Posted 1 year ago

Thank you for your review! We’re sorry to hear that one of the tubes arrived damaged, but we’re glad we could quickly sort out a replacement for you. We always strive to provide the best service possible, and it’s great to know you were happy with the outcome. We truly appreciate your support and look forward to serving you again! 💡😊

Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,828 reviews