lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.48

4.5 Rating 1,872 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,872 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“Stellar service!”

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Posted 1 year ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback!

Posted 1 year ago

“Great experience really, (I rarely give 5 stars) Quick service, well packaged, product worked perfectly fine and was exactly as described Website is a bit messy, but useable”

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Posted 1 year ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. We have noted your comment about the website and appreciate your positive feedback!

Posted 1 year ago

“The short version is...after placing my order in February (I believe it was), it has taken 3-4 months to receive my order. During that period, i had to contact general lamps several times via email and phone to gain any updates on my order. I was never contacted by the company at any point. I think for future reference, any customers orders which have delays/queries should be highlighted and regular contact made to update the customer until orders received and not for the customer to have to do the administrative work for you. I am happy with goods received, but the Customer Service Dept definitely needs improvement!”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for your honest feedback. We sincerely apologise if you felt unsupported during the delay with your order. We understand how frustrating it must have been to wait and have to follow up multiple times. Your comments highlight an important area for improvement, and we are committed to enhancing our communication processes to ensure customers receive regular updates proactively in the future. We’re glad to hear you are happy with the goods, and we truly appreciate your patience throughout this experience. Thank you for bringing this to our attention, and we will strive to do better. Kind regards, General Lamps

Posted 1 year ago

“Really good service, even though there was a delay in delivery from abroad, they kept us informed. We were on a waiting list but they reassured us that we would be first in line.”

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Posted 1 year ago

Dear Customer, Thank you for your patience and we really appreciate your positive feedback!

Posted 1 year ago

“Fast delivery time from dispatched. It took about 5 months to get it due to the fact they are not constantly made by the manufacturer.”

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Posted 1 year ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. We understand how frustrating it can be to have to wait but we do appreciate your patience.

Posted 1 year ago

“Was delighted to receive order of tubes - after considerable Time, but I understand this item was difficult to sourse. So no complaints. I Strachan”

Helpful Report

Posted 1 year ago

Dear Customer, Thank you for leaving a positive review for lamps-on-line.com. All of the team at lamps-on-line.com really appreciate your positive feedback despite the long wait!

Posted 1 year ago

“Very happy with the purchase, Well Recommended.”

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Posted 1 year ago

“Very good purchase . Efficient company.”

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Posted 1 year ago

“Delivery was prompt and the product was exactly what I wanted. Would use again.”

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Posted 1 year ago

“Easy ordering service and prompt speedy delivery”

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Posted 1 year ago

“No problem with the Product, but very confused with the delivery setup, one part of the order says 3pm the other says 5.30pm for next day delivery, I paid £18 for the next day delivery and it turned up 5 days later. had several e - mails with the "General Lamps" but still no compensation or apologies”

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Posted 1 year ago

Hi Ralph , We advise customers to place their order by 3pm for a next day delivery. So if you place your order by 3pm you will receive it the next day by 5pm . Best Regards Support Team

Posted 1 year ago

“Really helpful when I was having difficulty in finding a replacement bulb for my garden light. I bought the bulb from them, very easy to order and quick delivery. Thank you.”

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Posted 1 year ago

“Highly recommend, very user friendly website , very clear description , and reasonable time and secure postage.”

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Posted 1 year ago

“I searched high and low for this fluorescent bulb. Got it in 5 days, perfectly packaged Brilliant result Would highly recommend General lakps”

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Posted 1 year ago

“The product arrived broken in the packaging, it was actually noisy due to broken glass. This would have been obvious to the person delivering .I rang to be told email us with a photo which I did. No acknowledgment of email or a replacement. So not only am I without what I paid for I also had to dispose of an enormous broken bulb.”

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Posted 1 year ago

Dear Sarah, Thank you for your message. We’re sorry to hear about the condition your item arrived in and completely understand how frustrating this must have been. However, we’d like to clarify that your email with the photo was received and a free of charge replacement has already been arranged. It’s worth noting that your original message was only sent recently, and we aim to respond as swiftly as possible. We appreciate your patience and can assure you your replacement is on its way. Kind regards,

Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Very prompt and quick service. First bulb had been accidentally damaged in transit. They immediately replaced it and sent out another that arrived well in time. Really happy with the customer service.”

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Posted 1 year ago

“I ordered 10 bulbs and the 1st 5 have come quickly but no response to my emails asking when we'll get the othere 5 - was no note on any email either, as far as I can see, stating the full order wasn't going to be sent”

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Posted 1 year ago

“General lamps supplied me with the items that I have had problems getting from many suppliers. Saved me money by not having to change all the electrical units.”

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Posted 1 year ago

“These ES cap reflector lamps were exactly what I needed and arrived on time and in good condition.”

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Posted 1 year ago

lamps-on-line-com is rated 4.5 based on 1,872 reviews