Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside, Lakeland Head Office, Lakeland Head Office,, Ambleside, Lakeland Head Office, Ambleside,, , Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,447 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,447 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside, Lakeland Head Office, Lakeland Head Office,, Ambleside, Lakeland Head Office, Ambleside,, , Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 18th February 2026

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality handbag. Wife delighted. Very good value and speedy delivery. Very pleased all round.”

Helpful Report

“Having been pleased with many Lakeland Leather products in the past I ordered with confidence a new pair of mid calf lenght leather boots - though I was disappointed with the lack of choice - there being only one pair of leather mid calf length boots in your entire range and only one choice of colour available to buy. Why do you stock on line so many cheap non leather boots when your company boasts it sells quality leather products? Anyway te boots I ordered arrived promptly in store and I went to collects them, trying them quickly in store for size - they fitted really well. However, when I got them home and had a closer look I found a serious stitching flaw in the leather work at the top of one of the boots on the front which ruined its appearance and was uncomfortable against my shin. So I made another trip to my local Lakeland Leather shop to take them back. The staff in store were lovely - I know them well - but when they tried to order me a replacement pair I was told there were no others available in the country and no chance of any future production. Why? It is only the start of winter! The boots had been checked and packed by someone whose initials were CC - obviously not checked carefully enough! So I had to get a refund and leave the boots to be returned to the factory which means on this occasion at least I am left disappointed by the lack of choice, availability and poor quality control of your leather footware range this season. Please let me know if any you have any plans to remedy this.”

Helpful Report

Firstly, thank you for the review. We appreciate the detail and I will do my best to answer all of the points. Lack of choice - unfortunately, just as you will have heard in the news regarding the larger retailers having late stock arrival, we too are suffering, we've just not got the publicity team to make the BBC News! We've not got the full range of footwear (jackets, handbags, belts, slippers, etc) available yet, and I'm sure you can imagine, we'd rather be offering our customers a wider selection, than a limited range... but we think good things come to those that wait (at least we hope!) Leather and non-leather - our customers want a range of choice, and non-leather offers a cheaper alternative. We offer faux leather jackets and sheepskin coats (clearly labelled) for the same reason. We try to ensure whatever material our products are made from, they are made to the highest standards... which leads to the next point... The fault - It's difficult to put it down to anything other than human error. We're busy and unfortunately we make mistakes. We're sorry. No more stock - currently, as per the first reason, we are low on stock. However, it would appear there's been a bit of misunderstanding regarding the replenishment of the Lotus Jolanda Boot in Tan. It is due to be with us early next week. So, if you've not already found your alternative winter boots, you may still be in luck... and I'll mention to CC that they should do a proper check this time ;-) I hope these explanations can give you some reassurance. Kind Regards

“High quality products and excellent customer service”

Helpful Report

“Received my sheepskin tan duffle coat within a few days of ordering. Beautiful item, great colour of soft tan, soft sheepskin.”

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We're delighted you're happy with your new sheepskin duffle coat. A great investment!

“Beautiful leather coat, look and size excellent. Only downside was the delivery 2-5 days took over a week by UPS rubbish couriers waited in for two arranged mornings never came, shame they didnt use DPD.”

Helpful Report

We're so sorry about the delay in getting the coat to you. It feels like our couriers have hit peak season early this year! We're doing what we can to get the service levels you deserve.

“I ordered a jacket for the first time and I am very satisfied, the quality of the leather is first class, I will definitely order again soon”

Lakeland Leather 5 star review on 18th October 2021

Helpful Report

Looking good!

“I coat was identified whilst on holiday recently in the Lake District in one of the Lakeland Leather shops, unfortunately it had bad creases in the back of the coat. We simply ordered one on line and delivery and order confirmation was prompt. It was found to be well packaged with no faults, an excellent service in our opinion. Would have no hesitation in recommending Lakeland Leather to others.”

Helpful Report

“Very pleased with my new handbag, which is well made and good quality. It came quickly and is in daily use. Packaging was good. Would buy again from this company.”

Helpful Report

“Excellent service and value for money”

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“Beautiful leather, we’ll made. Very classy product bought for my very picky son.”

Helpful Report

Glad we could help Julie!

“The jacket looks beautiful, however the smell is terrible. Its hanging on the balcony for already week and smell is not getting any better. If it smell doesn't go away it will be practicly non wearable.”

Helpful Report

“Although I returned my coat because the colour was darker than expected, the qualty of the coat was superb, and was refunded to my account almost immediately. I would certainly recommend this company and will be looking for a coat in the future. Thank you Lakeland leathers for your excellent service!”

Helpful Report

Hi Nicky, Sorry the coat was the right shade. If you ever need any additional pictures in the future, then we'd be happy to help. Thanks

“Great telephone service- I had an issue placing order and help on other end of phone was great! Product arrived in 2 days, beautifully wrapped and a lovely jacket— I bought the Allerby aviator jacket and it is true to size, adjustable fold back cuffs, lovely soft leather- love it!”

Helpful Report

Isn't it nice when somebody answers a phone! And even better when you find a beautiful new sheepskin jacket!

“I was looking for a decent weekend bag to replace my very old and tatty Next sports bag and Lakeland Leather popped up in the online searches. I compared them with several other retailers and products and they seemed to be the best in terms of quality and price. I ordered a Hunter back and I wasn't disappointed when it came. I haven't had a chance to use it yet but the quality of the leather and the construction are superb and I imagine that this is bag that I will use for decades. Well worth the initial outlay. The service was superb and the bag came really quickly.”

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“Lovely good quality handbag - very pleased with my purchase.”

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“A beautiful handbag. Excellent value for money and speedy receipt of my order. Many thanks. I can highly recommend Lskeland Lesther.”

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“Loved my bag. Perfect size for everyday use. Leather is very good quality and well made. Service was very efficient and delivered quickly”

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“Lovely jacket well packaged ! Swift efficient delivery.”

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“Amazing bag! Beautiful. Better than expected xx wife very happy 😁”

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We're happy to be of service Keith!

“Lush jacket. Perfect fit. High quality. Early Christmas presant to myself :-)”

Helpful Report

You deserve it Fiona!

Lakeland Leather is rated 4.8 based on 7,447 reviews