Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,444 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,444 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 17th January 2026

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn’t be more impressed with both the quality of jacket and customer service, soon as allowed I’ll be back, best place for leather coats you’ll ever find”

Helpful Report

“Beautiful Leather Bag - very easy to order on line, super fast tracked delivery- this was my first time ordering from Lakeland Leather on line as i’ve always bought in store but i have to say this was super easy and hassle free and my bag which was £209, selling in store for £139 and i got 10% off for ordering on line came extremely well packed to protect it in the post - very happy buyer A+”

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“Really pleased with the bag, it has all the compartments I need. Good quality leather.”

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“Bought 3 items one a perfect fit. The others were two sizes is same top. Hard to know which size to order. The perfect fit was a medium. The others were medium and lard but we’re both too tight so returned them”

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“Excellent quality, service, and speedy delivery.”

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“I ordered a leather jacket and it is excellent. It's well made, a good price, a lovely burgundy colour and quite warm on a cool evening. It arrived quite quickly too.”

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“Very pleased with items I have bought from Lakeland Leather. The quality is excellent.”

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“MY FIRST ORER AND WAS DELIGHTED WITH THE SPEED AND EFFICIENCY WITH WHICH I RECEIVED IT. LOVE MY SHOULDER BAGS.”

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“After a false accusation by a member of staff in the Keswick store and a complaint made to Customer services, I received an email stating that I would have to wait for any apology or refund because the head of customer services and the MD are off on Fridays. I caution anyone purchasing something they may later seek to return. This company apparently have no regard to what customer care really means. Obviously their ability to rely on passing trade means they can jettison the need to respect the individuals who enter their stores”

Helpful Report

Hi Allison, The point of the reply to your email yesterday was to inform you that the necessary people (at the right level) who need to look into your allegation were unavailable to do so yesterday, and so would take up this matter as soon as possible. We are not refusing to issue a refund, we are simply wanting to understand both your point of view and that of the store. I would like to think that given your position you can understand that. Once we have spoken to the store team we will be in contact. I apologise for any distress this issue is causing you, we will do our utmost to rectify the situation, but given the accusations we want to handle this in a thorough, professional manner. Kind Regards Paul

“Brought a faux leather jacket as a gift. Excellent quality, fast delivery and great fit”

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“Recently bought a hat and belt and I couldn’t be happier. Arrived in next to no time, well packed which showed care and attention. Excellent quality. Saving up for something else now and will be shopping again. Highly recommend this company. Thank you Lakeland. A British gem!”

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“Lovely jacket in supple leather. I’m looking to wearing it for years to come as the quality looks so good and the classic biker jacket style is so versatile.”

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“Do not buy ANYTHING in the Keswick store that you might want to return. They will accuse you of fraud before they will give you your money back. Absolute thieves. Unashamedly and unapologetically falsely accusing a customer in good faith and refusing to back down. Disgraceful.”

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“Very good quality and quick delivery. Will buy from Lakeland Leather in the future.”

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“I bought a leather crossbody phone case. It is of excellent quality and design: light and convenient to wear, easy to get phone in and out, secure easy to use magnetic fasteners for phone and credit cards, pockets for credit cards are secure and easy to use to slip cards in and out. (I find this a blessing since it was extremely difficult to retrieve credit cards from my previous phone holder!) The case was delivered within two days.”

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“Great fit, top quality, excellent service.”

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“Excellent quality. Ordered a 14 online and found it a little on the large size especially at the back. Returned to store and exchanged for size down. Perfect fit and the service in the exchange was fantastic. Would recommend.”

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“Wanted a smart leather jacket to wear with dresses! Found lots on here! Came very quickly too! Used to buy from Lakeland when I used to visit The Lake District! Such good quality!”

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“The jacket I ordered online was too small, I had tried the size smaller (44) in my local shop 2 days before and decided I needed a 46 . I took the postal one back to my local shop as it felt smaller than the 44 I had tried on only a couple days earlier. The shop is about 45mins drive away, there i found another 46 sized one on their rack which fitted much better. I swapped my too small 46 for correct sized 46 and went home. I was given some cleaning solution and spray protector for the inconvenience of the 1.5hr round trip. I like the jacket, haven’t worn it yet other than to try it on.”

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“He is very professional and reliable I highly recommend”

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Lakeland Leather is rated 4.8 based on 7,444 reviews