Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,149 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,149 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Anonymous

Anonymous // 01/01/2019

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“Prompt delivery and easy to fit.”

Helpful Report

Posted 5 years ago

Hello Brian, Thank you so much for your review, We are so glad that you are happy with your order. Kind regards Ladderstore

Posted 5 years ago

“I've not yet tried the ladder out yet but the purchase, delivery and price were good.”

Helpful Report

Posted 5 years ago

Hi Charles, Thanks for your review. I hope the ladder is fine and should you have any issues please don't hesitate to get in touch. Kind Regards Ladderstore

Posted 5 years ago

“Excellent service - prompt delivery and good value”

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Posted 5 years ago

Hi, Thank you for taking the time to review our services. We are always happy to get positive feedback from happy customers! Kind Regards Ladderstore

Posted 5 years ago

“The website was easy to use with clear information about each product. Ordering was straight forward and the ladder came within two or three days. The ladder is exactly as described. In summary an excellent product bought from an excellent company.”

Helpful Report

Posted 5 years ago

Hi Andrew Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Very helpful in dealing with our concerns about measurements. Excellent product, easy to install and operate, sturdy, and the insulation has meant we have a draught-free landing at last!”

Helpful Report

Posted 5 years ago

Hi Alan, It’s great to hear that you have had a great experience with our customer service, we always try to make ordering from Ladderstore as pleasurable as possible. Kind regards Ladderstore

Posted 5 years ago

“Ordered a ladder, received a ladder, now in use as a………ladder !”

Helpful Report

Posted 5 years ago

Hi Nick, Thank you for the review, glad the ladder is doing its job! Kind Regards Ladderstore

Posted 5 years ago

“Will use again. Super fast delivery”

Helpful Report

Posted 5 years ago

Hi Andrew, Thanks for your review and we are glad you are pleased with your order. Kind Regards Ladderstore

Posted 5 years ago

“Easy to access store site and simple to find what you are looking for and buy. Competitive prices and quick delivery. What more do you want?”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“Return/restock cost far too much considering I took the ladder back to the store myself. Even then, it took far to long and to much chasing to get my money back.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving a review. I'm sorry you didn't have a great experience with the return of your item. I can see from the notes you returned it directly to the manufacturers so it may have slowed the communication process down due to having to liaise and organise the return with them. Apologies that it wasn't a smoother process on this occasion. Kind Regards Ladderstore

Posted 5 years ago

“product as advertised, great price and fast delivery, thank you”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

“Satisfied and quality service.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. We are pleased you are happy with the service. Kind Regards Ladderstore

Posted 5 years ago

“Excellent company to deal with shame the courier lets them down by damaging Goodson transit”

Helpful Report

Posted 5 years ago

Hi There, Many thanks for your review. Unfortunately, once the goods are with the carriers it is out of our hands and these things do sometimes happen. Should you ever get a damaged product please let us know as soon as possible and we will always endeavour to get it replaced for you Kind Regards Ladderstore

Posted 5 years ago

“The service from Ladderstore was superb. I agonised for weeks before I satisfied myself that the Stira Electric Timber Loft Ladder - 2.44 m was suitable for our requirements. The one query that I had, and phoned about , was the "footprint" of the installation on the loft floor. I wanted to be sure that the electrics did not extend too far beyond the loft opening. I obviously could not make my query clear enough - but I decided I could work around it if it extended more than I wished. But when I received the extremely well packed ladder and components it was clear that the electrics - winch, motor etc - were all within the dimensions of the opening, so no extra work was required. I am entirely happy with the product, the instructions and the service from Ladderstore.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for taking the time to leave a review. We are very pleased that the product we have supplied is suitable and you're happy with it and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“Quick delivery. Not many companies sold a concertina ladder. Helpful online system to work out which ladder would fit. Would recommend.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for leaving us a review and we are glad that you are happy with your order. Kind Regards Ladderstore

Posted 5 years ago

“Very quick once ordered. Parts fitted perfectly thanks to being easily able to match the right parts to my particular brand of loft hatch on the website.”

Helpful Report

Posted 5 years ago

Good Afternoon, Many thanks for your review. We are happy you found what you were looking for. Kind Regards Ladderstore

Posted 5 years ago

“Top quality item delivered promptly. Still perfect after a season of hard use”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for your review, We are so glad that you are enjoying your product! Thank for your order. Kind regards Ladderstore

Posted 5 years ago

“Perfect, quick reliable”

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Posted 5 years ago

Good Afternoon, Thank you so much for your review, We are so glad that you are happy with your order! Thank for your order. Kind regards Ladderstore

Posted 5 years ago

“Very good service, friendly staff”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review us. We are pleased that you are happy with the team and the service you received. Kind Regards Ladderstore

Posted 5 years ago

“The original delivery date was not met and kept getting delayed.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for taking the time to review our service. I am sorry to hear you had problems with the delivery. Having looked at the notes I can see that there was a delay on the items coming into stock and delivery dates were missed. Many apologies we didn't communicate this better to you on this occasion. Kind Regards Ladderstore.

Posted 5 years ago

“Very good quick service will recommend to my customers”

Helpful Report

Posted 5 years ago

Hi Thank you so much for leaving your review. It is great to hear positive feedback from our customers. If there is anything you need in the future, don't hesitate to get in touch. Kind regards Ladderstore

Posted 5 years ago

Ladderstore is rated 4.5 based on 1,149 reviews