Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.51

4.5 Rating 1,175 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,175 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

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“Good service, prompt delivery and excellent product. No fuss, no bother.”

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Posted 7 years ago

“Fast, friendly service. The ladder wasn’t cheap but you certainly get what you paid for. I would never go into our loft with out old ladder but now it’s not an issue, feels very safe and secure - no wobbling as you climb up.”

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Posted 7 years ago

“The product - an aluminium step ladder - was delivered promptly and is of an excellent quality. Very happy.”

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Posted 7 years ago

“Excellent ladder delivered in very good time at a very good price.”

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Posted 7 years ago

“I am afraid to say that the ladder was twisted - out by about 10 or 15 degrees - suspect either damage in transit or unseasoned timber being used.- probably the latter according to my carpenter who carried out all that could be done by cutting a piece off the foot on one side to try to correct the imbalance.”

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Posted 7 years ago

Good Afternoon, Sorry to hear you were unhappy with the item you ordered from Ladderstore. If you are unhappy with the quality of the item we supply please never hesitate to contact us and we can get this rectified either by way of replacement or repair. Ladderstore

Posted 7 years ago

“Your order system needs an overhaul it cost me two Ladders when I wanted one”

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Posted 7 years ago

“The product was at a good price, good quality and delivered on time.”

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Posted 7 years ago

“Perfect for the job , excellent quick delivery Thankyou”

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Posted 7 years ago

“Good price good product speedy delivery”

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Posted 7 years ago

“Good quick delivery”

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Posted 7 years ago

“Had the part that I needed!”

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Posted 7 years ago

“When the delivery driver was delivering the unit. The delivery van subsequently suffered a mechanical fault, which was indeed unfortunate. However, he abandoned his vehicle without our knowledge in the middle of our forecourt and was still there 3 hours later. Thus causing an eyesore to our forecourt and us being inconvenienced as we could not move any vehicles in the area as the vehicle was blocking the main thoroughfare around our site. The vehicle was then recovered and taken away thankfully.”

Helpful Report

Posted 7 years ago

I am very sorry to hear that. Whilst unfortunate, I can understand the frustration. Unfortunately we have little control over what the carriers do but we certainly would not expect them to do this. I will feed this back to the delivery company. Apologies for the inconvenience caused. Ladderstore

Posted 7 years ago

“Delivery was on time and took little time for the builder to install”

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Posted 7 years ago

“High quality aluminium steps, good value, delivered quickly.”

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Posted 7 years ago

“Very easy to deal with. Responded quickly on the phone and identified what would be best for my needs. Kept me informed all the way through, and prompt delivery. Excellent product too!”

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Posted 7 years ago

“Great service and best ladder I have ever bought.”

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Posted 7 years ago

“Fast delivery”

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Posted 7 years ago

“First order was missing a part. However the customer service team quickly rectified. Great service”

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Posted 7 years ago

“I have purchsed 3 Hailo ladders of different types and different occassions and have found it easy to place an order at a good price and delivery has been prompt every time. I have been very pleased with the service and the products.”

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Posted 7 years ago

“The ladder I ordered is GREAT”

Ladderstore 3 star review on 19th July 2018

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Posted 7 years ago

Good Afternoon, Thank you for your order and I am glad you are pleased with the final product. We welcome all feedback on orders and I'm sorry that you weren't kept up to date with the manufacturing and delivery progress. We will use this feedback to improve our future service. Kind Regards, Ladderstore

Posted 7 years ago

Ladderstore is rated 4.5 based on 1,175 reviews