Ladderstore Reviews

Name: Ladderstore
Address: The Old Bank, 116-118 Bradshaw Brow, BL2 3DD, Bolton
Rating: 4.52

4.5 Rating 1,111 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,111 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01204 590 232

Email:

Customerservices@ladderstore.com

Location:

The Old Bank, 116-118 Bradshaw Brow, BL2 3DD
Bolton
BL2 3DD

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Ladderstore 5 star review on 19th September 2024

Hans-Joachim Biernetzky

Ladderstore 5 star review on 18th September 2024

Jane Moller

Lydia Dent

Power Electronics UK Ltd

Thomas Jennings

Ladderstore 5 star review on 22nd August 2024

Simon Pickersgill

Ladderstore 5 star review on 23rd July 2024

Peter Higginson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first set of Lyte ladders having previously used Zarges and I'm very impressed. IMHO they are a far superior product, supplied and delivered promptly by Ladderstore.”

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Posted 1 year ago

Thank you for your 5 star rating! We're so pleased to hear that you're delighted with your set of Lyte ladders. Thank you for taking the time to tell us about your experience comparing them to Zarges. We love to hear your views, as well as being supplied and delivered promptly by Ladderstore. We really appreciate your review!

Posted 1 year ago

“This company do what they say on the tin great prices fantastic service very fast and efficient.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Ladderstore! We are delighted that you found our company to be great value, with fantastic service and fast and efficient delivery. We appreciate you taking the time to write such a glowing review!

Posted 1 year ago

“The delivery was very quick, the ladder arrived soon after I had ordered it.”

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Posted 1 year ago

Caroline, thank you for taking the time to leave us a review. We are so glad that you were happy with the service. Should you have any further enquiries please don't hesitate to contact us!

Posted 1 year ago

“Good price so I was pleasantly surprised when my library ladder arrived and it is very sturdy and very well made. What was really good though was just how helpful the customer service team were in firstly delaying delivery at my request and then chasing up when delivery slipped slightly due to the awful weather. Very prompt reply and always helpful and friendly, good old fashioned customer service that is rarely experienced these days, well done Ladderstore team”

Helpful Report

Posted 1 year ago

Good Morning Trevor, thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us. We are pleased to hear you were happy with the quality of the product, that it was well made and sturdy and also that you were happy with the customer service and that you felt our team were prompt with responses, helpful and friendly. I will pass your lovely comments back to our customer service team. Thank you again and should you have any further enquiries please don't hesitate to contact us.

Posted 1 year ago

“Quality service , excellent product”

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Posted 1 year ago

Good Morning Mr Draffen, thank you for taking the time to leave us a review. We are so glad that you were happy with the service and that you felt the product was excellent. Should you have any further enquiries please don't hesitate to contact us!

Posted 1 year ago

“Excellent product at a very competitive price. Even with the standard delivery option, it arrived in three days”

Helpful Report

Posted 1 year ago

Good Morning Trevor, thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of our product and that it arrived so quickly, even with the standard delivery option. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Easy ordering and my order actually turned up 2 days early which was fine by me .10/10”

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Posted 1 year ago

Good Morning David, thank you for taking the time to leave us a review. We are pleased to hear you felt it was easy to order off the website and that the product arrived early! Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

Good Morning Charlie, thank you for taking the time to leave us a review. We are pleased to hear you are happy with both your product and our fast delivery. Should you have any future enquires please don't hesitate to contact us.

Posted 1 year ago

“I was looking for some loft ladder replacement hinges and found them here the exact ones I wanted and at a reasonable price. Easy process to purchase and they arrived before the expected date. Fantastic service and would recommend this company”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We're so glad to hear that you found the exact loft ladder hinges required and that they were reasonably priced. We are also pleased to hear the process was easy and they arrived before expected. We really appreciate your recommendation! Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Pre and after-sales service was exceptional.”

Helpful Report

Posted 1 year ago

Good Morning Martin, thank you for taking the time to leave us a review. We are so pleased to hear our pre and after-sales service was exceptional. We really appreciate your kind words and I will pass your feedback on to our team. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Great for getting what you need and great delivery”

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Posted 1 year ago

Good Morning Pauline, thank you for taking the time to leave us a review. We are delighted to hear that you were pleased with the product selection and delivery. Should you have any further enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Easy to order, good website with good information. Ordered, arrived as sated and on time, product is brilliant, all instructions included. Would reccomend these products.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave us a review. We are glad to hear that your order arrived on time and you were happy with the product. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Excellent service. They had items that were not available anywhere else to repair the ladder we have.”

Helpful Report

Posted 1 year ago

Good Morning, thank you for taking the time to leave us a review. We are very pleased to hear that you were happy with the service and that the items needed to repair your ladder were available with us. We greatly appreciate your recommendation! Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Very Good - quick delivery”

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Posted 1 year ago

Good Morning Matt, thank you for taking the time to leave us a review. We are pleased to hear you are happy with the service and quick delivery. Should you have any future enquiries please don't hesitate to get in touch!

Posted 1 year ago

“Quick & easy process from ordering to delivery”

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Posted 1 year ago

Good Morning Gideon , thank you for taking the time to leave us a review. We're so glad to hear that ordering with us was a quick and easy process from ordering to delivery. Should you have any future access enquiries please don't hesitate to get in touch.

Posted 1 year ago

“My order (Werner Eco S Line) was delivered quickly after ordering. Sadly there was a manufacturing defect however I contacted Ladderstore and Megan resolved this straight away, no problems. 24hrs later I had a replacement which is perfect. Thank you!”

Helpful Report

Posted 1 year ago

Good Morning Stuart, thank you for taking the time to leave us a review. We are sorry to hear there were an issue with the original loft ladder however we are pleased to hear a replacement was sent and received quickly and that the issue is now resolved. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“I ordered a three-step Little Giant step ladder. There were issues with the suppliers but Ladderstore resolved the matter perfectly. The ladder is outstanding, as was the service from Laddersore.”

Helpful Report

Posted 1 year ago

Good Afternoon Martin, thank you for taking the time to leave us a review. We are sorry to hear you had issues with the supply of the 3 tread , we do try to maintain availability however it does look like there were an issue with the supply. However we are delighted to hear that you were pleased with the upgrade to the 4 tread and also the customer service. Again sorry for any inconvenience caused. Should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Item was delivered within 2 days of ordering and we managed to fit it without too much trouble.”

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Posted 1 year ago

Good Afternoon Roger, thank you for taking the time to leave us a review. We are pleased to hear your item arrived quickly and that you fit it without trouble. Should you have any further enquiries please don't hesitate to get in touch.

Posted 1 year ago

“Great delivery and quality product. I needed a tall step ladder to clean windows in a vaulted dining room, balcony and velum windows and this ladder helps me to do it safely! I invested in the side rails as I am a pensioner and not great on ladders but the rails keep me safe. It will be invaluable in cleaning the gutters on our cottage which my old 7 step ladder was just too short. To be fair it is a bit heavy for me but very sturdy once I get it in place.”

Helpful Report

Posted 1 year ago

Good Afternoon Dave, Thank you for taking the time to leave us a review. We are thrilled to hear that the ladder was suitable for your requirements and that it will be invaluable in cleaning the gutters on your property. Should you have any future enquiries please don't hesitate to contact us.

Posted 1 year ago

“Excellent Service.”

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Posted 1 year ago

Hi Anthony, thank you for taking the time to leave us a review. We are pleased to hear you were happy with the service, should you have any future enquiries please don't hesitate to get in touch.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,111 reviews