Ladderstore Reviews

Name: Ladderstore
Address: 130 Aztec West,, Park Avenue, Almondsbury, Almondsbury, Bristol
Rating: 4.52

4.5 Rating 1,227 Reviews

88 %

of reviewers recommend Ladderstore

4.5

Based on 1,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

About Ladderstore:

Ladderstore are specialists in all things to do with Working at Height safely. Our experienced team will help you choose the best solution to your access query and if we cannot find a standard product we work closely with all the leading UK manufacturers to design and manufacture a bespoke solution for you.

Visit Website

Phone:

01746 866309

Email:

Customerservices@ladderstore.com

Location:

130 Aztec West,, Park Avenue, Almondsbury,
Almondsbury
Bristol
BS32 4UB

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Ladderstore 5 star review on 18th February 2026

Gary Hill

Ladderstore 5 star review on 21st September 2025

Miss Siobhan Whelan

Ladderstore 5 star review on 3rd September 2025

Robert Gay

Ladderstore 5 star review on 25th July 2025

Ian Dowdle

Ladderstore 5 star review on 11th June 2025

Mark Hawkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good bit of kit better than my old one that was 10 years old”

Helpful Report

Posted 1 year ago

Good Afternoon Tim, Thank you so much for your fantastic review! We’re delighted to hear that you’re enjoying your new ladder and that it surpasses your old one. It’s always great to see our customers benefiting from an upgrade! If you have any questions or need assistance in the future, please don’t hesitate to reach out. Best wishes, Ladderstore

Posted 1 year ago

“Excellent service and communication all the way through. Ladder arrived damaged from the carrier however it was quickly dealt with with a replacement sent out in the next two days.”

Helpful Report

Posted 1 year ago

Good Afternoon Adam, Thank you so much for your wonderful review! We’re delighted to hear that you experienced excellent service and timely communication throughout your order process. We sincerely apologise for the initial damage during transit, but we're glad to know that the replacement was handled swiftly. Your satisfaction is our top priority, and if you ever need assistance in the future, we’re here to help!

Posted 1 year ago

“The ladder I ordered was delivered on time and perfectly packed. My only reservation with the particular model I chose (rather than with your company) is that, whlle I appreciate the stability argument for having the extra fitting attached at the bottom (which I have done), the bottom feet are not very suitable for using the ladder without that wider support. And in some tight settings that option would be useful. Unless you take it off after every use, it also makes the ladder a bit heavier to carry, which is a consideration for me since I have sciatica and am not supposed to carry anything heavy! I bought the ladder for domestic use.”

Helpful Report

Posted 1 year ago

Good Afternoon Geoff, Thank you for your thoughtful review! We're thrilled to hear that your ladder arrived on time and in perfect condition. We appreciate your feedback regarding the bottom feet design; it's always valuable to hear about our customers' experiences. We understand how important it is to have a ladder that’s both stable and easy to maneuver, especially with specific needs in mind. I will certainly pass this feedback on to the manufacturers. If you have any more questions or need further assistance, please feel free to reach out.

Posted 1 year ago

“I needed a replacement part for my loft ladder. Found exactly what I needed at Ladderstore. It was easy to order and the part was delivered promptly. Fitted the part and now the ladder is operating properly. Great service”

Helpful Report

Posted 1 year ago

Good Afternoon Kevin, thank you for your fantastic review! We're so pleased to hear that you found the replacement part you needed and that it arrived promptly. It’s great to know your loft ladder is now operating properly! If you need any further assistance in the future, don’t hesitate to reach out. Your support means a lot to us!

Posted 1 year ago

“This was the first purchase I've made from ladderstore and I was not disappointed, my order arrived quickly (4 days standard delivery) and well packaged. The customer service response was also great, via email. Thank you ladderstore.”

Helpful Report

Posted 1 year ago

Good Morning Simon, thank you for your fantastic review! We're delighted to hear that your order arrived promptly and was well packaged. It's great to know that you were happy with our customer service as well. If you have any questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your support!

Posted 1 year ago

“Good service and perfect product”

Helpful Report

Posted 1 year ago

Good Morning Priyanka, thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service and that you're satisfied with your product. If you need any assistance in the future, please don't hesitate to reach out. Your support means a lot to us!

Posted 1 year ago

“Excellent service, ordered Saturday evening and the item arrived on Tuesday morning”

Helpful Report

Posted 1 year ago

Good Morning Graham, thank you for your excellent review! We're thrilled to hear that your order arrived so quickly after placing it on Saturday. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!

Posted 1 year ago

“I wanted a certain type of latch for my loft door, they seem to be hard to come by, but then I found one at the ladder store, brilliant. It came fairly quickly well packaged, it's not been fitted yet but I'm sure it will be fine.”

Helpful Report

Posted 1 year ago

Good Morning Christine, thank you for your fantastic review! We're thrilled to hear that you found the latch you were looking for with us. It's great to know that it arrived quickly and in good condition. We hope the fitting goes smoothly, and if you have any questions or need assistance down the line, feel free to reach out. We appreciate your support!

Posted 1 year ago

“Nice easy service and arrived when stated”

Helpful Report

Posted 1 year ago

Good Morning Kerry, thank you for your wonderful review! We're so glad to hear that you found our service nice and easy, and that your order arrived as stated. If you need any further assistance in the future, don’t hesitate to reach out. We appreciate your support!

Posted 1 year ago

“They had a loft ladder part I needed and it was sent promptly. Now fitted and sorted!”

Helpful Report

Posted 1 year ago

Good Afternoon Gordon, thank you for your great review! We're delighted to hear that you found the loft ladder part you needed and that it arrived promptly. It's wonderful to know everything is now fitted and sorted! If you have any further needs or questions in the future, please don’t hesitate to reach out.

Posted 1 year ago

“Good service 👍.”

Helpful Report

Posted 1 year ago

Good Afternoon Colin, thank you for your kind review! We’re really pleased to hear that you experienced good service. If there's anything more we can do for you, don’t hesitate to get in touch. We appreciate your support!

Posted 1 year ago

“Very informative website and a company genuinely interested in giving good advice and safety. Even better, a good choice of products. Not the cheapest but reliable safe choices.”

Helpful Report

Posted 1 year ago

Good Afternoon Leslie, thank you for your fantastic review! We’re thrilled to hear that you found our website informative and appreciated our commitment to safety and quality advice. It’s great to know you liked our selection of products as well. While we may not always be the cheapest, we strive to ensure our offerings are reliable and safe. Your feedback is invaluable, and if you have any questions or need further assistance, please feel free to contact us.

Posted 1 year ago

“GREAT SERVICE Product was in stock and delivered quickly”

Helpful Report

Posted 1 year ago

Good Afternoon Annette, many thanks for your wonderful review! We’re thrilled to hear that you found our service to be great and that your product was delivered quickly. Your satisfaction is our top priority, and it’s fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please let us know!

Posted 1 year ago

“Original aluminium loft ladder had been installed for years but one of the hinges securing the ladder had broken. I was so pleased that even after all this time Ladderstore carried a spare fitting which once ordered arrived very promptly. I may have waited many weeks for my husband to install it but this has been completed today with minimal fuss. Thank you Ladderstore and sorry this review has taken so long to write!”

Helpful Report

Posted 1 year ago

Good Morning Christine, thank you so much for your glowing review! We’re delighted to hear that you were able to find a spare fitting for your loft ladder, and that it arrived promptly. It’s great to know that the installation went smoothly. Your support means a lot to us, and we appreciate you taking the time to share your experience. If you need anything else in the future, please don’t hesitate to get in touch!

Posted 1 year ago

“Selection of products great, this was the only store I found the loft hatch pole I’ve been searching for for ages. Order process smooth. Delivery using a reputable firm who communicated the progress of our package and gave 2 hour delivery windows. Thanks for everything.”

Helpful Report

Posted 1 year ago

Good Afternoon Chris, thank you for your wonderful review! We’re so glad to hear that you found the loft hatch pole you were looking for and that the order process was smooth. It’s great to know our delivery service kept you informed every step of the way. Your feedback is greatly appreciated! If you have any further questions or need assistance, please feel free to reach out.

Posted 1 year ago

“The TeleTower is compact and easy to move around, stores well and provides a working platform at multiple levels for all types of work. It has already drawn much interest from others.”

Helpful Report

Posted 1 year ago

Good Afternoon Ian, thank you for your fantastic review of the TeleTower! We’re thrilled to hear that you find it compact and easy to move, as well as effective for various work levels. It’s wonderful to know that it’s already drawing interest from others! If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 1 year ago

“Product arrived quickly and is high quality , and will make my use of ladders safer”

Helpful Report

Posted 1 year ago

Good Morning Adrian, thank you for your amazing review! We're thrilled to hear that your product arrived quickly and meets your quality expectations. Safety is our top priority, and it's wonderful to know that our ladders will help enhance yours. If you need any further assistance, please don’t hesitate to reach out!

Posted 1 year ago

“Delighted with my purchase.Just what I needed.Excellent price and service .Thankyou”

Helpful Report

Posted 1 year ago

Good Morning Peter, thank you for your fantastic review! We’re delighted to hear that you’re happy with your purchase and that our price and service met your expectations. Your satisfaction means everything to us! If you need any further assistance, please don’t hesitate to reach out.

Posted 1 year ago

“Telescopic ladders are totally fit for purpose. They are compact, easy to use and feel stable. Also easy to pack down again. Really good purchase”

Helpful Report

Posted 1 year ago

Good Afternoon Anne, thank you for your wonderful review! We’re delighted to hear that you're happy with your telescopic ladder. It's great to know that it’s compact, easy to use, and feels stable. If you need any further assistance, please don't hesitate to reach out!

Posted 1 year ago

“Great service.”

Helpful Report

Posted 1 year ago

Good Afternoon Stephen, thank you for your fantastic review! We’re thrilled to hear that you experienced great service. Your satisfaction is our top priority, and we appreciate your kind words! If there's anything else we can assist you with, please don’t hesitate to reach out.

Posted 1 year ago

Ladderstore is rated 4.5 based on 1,227 reviews