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KNOOPS Reviews

4.4 Rating 171 Reviews
85 %
of reviewers recommend KNOOPS
Company Reviews Product Reviews
3,361
 Metrics Info
4.4
Based on 171 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Read KNOOPS Reviews

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Peter B
Verified Buyer
“Personally I don't drink hot chocolate so I bought this for a teenager. Her broad smile said it all.”
Helpful Report
Posted 2 years ago
Edward S
Verified Buyer
“Really nice hot chocolate. Not too sweet or rich”
Helpful Report
Posted 2 years ago
Emily K
Verified Buyer
“This was the first time I have tried Knoops. The chocolate flakes make a way better hot chocolate - better taste and texture. I’ve also blitzed it in the NutriBullet with almond milk and ice & it makes an incredible shake!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Don’t let the trainee make your drink! Ordered a dark milkshake, the amount poured didn’t fill the cup and then realised it was extremely challenging to get through the straw. In comparison to the other dark milkshake ordered at the same time it felt like zero ice cream has been added. Shame as the previous drinks purchased have been delicious”
Helpful Report
Posted 2 years ago
Carly C
Verified Buyer
“Literally the best hot chocolate we’ve ever consumed! 🥰”
Helpful Report
Posted 2 years ago
Julie F
Verified Buyer
“The best hot chocolate I’ve ever tasted, fabulous selection which never disappoint, thank you”
Helpful Report
Posted 2 years ago
Marc P
Verified Buyer
“Great chocolate.”
Helpful Report
Posted 2 years ago
Sasha C
Verified Buyer
“Incredible hot chocolate both in store and from the shop. Best hot chocolate I've ever had - couldn't recommend it more x”
Helpful Report
Posted 2 years ago
Catherine M
Verified Buyer
“I have enjoyed my first order with no issues or problems, and a good offer in place on the product.”
KNOOPS 5 star review on 21st May 2021
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Really love all of the %s, flakes are such good quality and they are beautifully packaged.”
Helpful Report
Posted 3 years ago
Sophie A
Verified Buyer
“Quick delivery and excellent quality”
Helpful Report
Posted 3 years ago
Chloe M
Verified Buyer
“So pleased that we are now able to enjoy our favourite Knoops chocolate and coffee at home, always excellent service and fast delivery. We love you Knoops!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“We discovered Knoops while on holiday in Rye. What a treat, it was so great that we went back almost everyday while in the area. Since then, I have been ordering the 70% Chocolate repeatedly, to keep the holiday spirit alive! Best Hot Chocolate ever!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“The best hot chocolate around!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Since discovering Knoops 3+ years ago my husband only wants and uses the 34% chocolate flakes”
Helpful Report
Posted 3 years ago
Katie C
Verified Buyer
“This is the best hot chocolate I've tried. Each percentage tastes different and has different notes to it.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Only just discovered KNOOPS Brought the Easter set for my children which they loved especially the fluffy marshmallow bunnies. Second order was more chocolate flakes all deliverys came quickly great service A Star”
Helpful Report
Posted 3 years ago
Esme F
Verified Buyer
“Excellent product and good customer service.”
Helpful Report
Posted 3 years ago
Steven P
Verified Buyer
“Lovely tasting hot chocolate. Easy to make in make in my smeg milk frother. Perfect!”
Helpful Report
Posted 3 years ago
David N
Verified Buyer
“Perfect raw materials for my hot chocolate! Love the way I can choose how sweet I want my cup of chocolate by choosing 80% or 54% and so on. Particularly enjoyed watching the videos so that I can become a knoopologist!!! My favourite taste is the 80% with freshly grated orange peel. Kneep it up!”
KNOOPS 5 star review on 4th April 2021
Helpful Report
Posted 3 years ago
KNOOPS is rated 4.4 based on 171 reviews
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