KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.35

4.4 Rating 193 Reviews

83 %

of reviewers recommend KNOOPS

4.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 4th January 2025

Anonymous

KNOOPS 5 star review on 8th December 2024

Aileen

KNOOPS 5 star review on 26th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Hollie and the lovely team at Knoops Norwich! We absolutely love the new store and the iced chocolates 🤎”

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Posted 2 weeks ago

“Great service from Hollie and the lovely team at Knoops Norwich! We absolutely love the new store and the iced chocolates 🤎”

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Posted 2 weeks ago

“First found out about this place in Rye and now it’s come to Norwich such an amazing vibe from all the staff including Joe who was nothing but awesome even in the short time we were there. The hot chocolate was the BEST. Thank you knoops. 👍🏾👍🏾”

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Posted 1 month ago

“First time at knoops, server Joe so nice, friendly and talkative. Absolutely delicious hot chocolate got the 54%, so good. Joe you are an amazing guy. Generous student discount too. Thank knoops and thank you Joe especially x”

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Posted 1 month ago

“Joe was an amazing server, and he served us quickly with a very welcoming personality”

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Posted 1 month ago

“Fantastic service at knoops Exeter Really lovely store and Jess who served me was really professional and polite Would definitely go back to their store and a great experience”

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Posted 2 months ago

“Brilliant store with delicious drinks! Just visited the Norwich store, staff were super friendly and provided loads of assistance to Newbie Knoopers! Would definitely visit again!”

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Posted 2 months ago

“Just sitting outside of the Grey Street Knoops drinking THE MOST delicious hot chocolate! Dairy free and gluten free sweet treat options too. Yummy yummy, huge shout out to Caleb and Emma for their excellent customer service, Caleb should be running your staff training! Joanne”

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Posted 3 months ago

“I had a delicious 100% hot chocolate in Oxford and also got two lots of dark chocolate flakes for Christmas! I really hope to visit the Rye store when I am next visiting my home town of Hastings 🩵🍫☕️”

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Posted 5 months ago

“Just divine . Nithing else to say, except you must try this.”

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Posted 5 months ago

“I’m obsessed! Best Hot Chocolate and the staff in Guildford are so friendly and welcoming. Highly recommend.”

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Posted 6 months ago

“I don't come out to 930pm and the staff are so good they save coffe for me so I can have a mocha milkshake all the staff are friendly and the manager gave me lots of information portobello banch is the best place to be for a late night drink”

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Posted 9 months ago

“The variety of drinks and pastries at the Oxford outlet were delicious and the staff were very knowledgeable and helpful in particular Jaime and Cara! A lovely relaxed atmosphere”

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Posted 1 year ago

“Went to bath store. Had amazing service and great drink the cinnamon bun was delicious as well but the 70% Congo definitely my go to with lime zest.”

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Posted 1 year ago

“Arrived safely. Very nice chocolate drink wil buy again.”

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Posted 1 year ago

“I bought one for my husband and one for Easter gift The firmer lives his and no report yet on other”

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Posted 1 year ago

“Great chocolate, great vegan options.”

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Posted 1 year ago

“Amazing Taste.”

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Posted 1 year ago

“The best hot chocolate we've ever had! The best thing was my husband & I have different tastes, so we could both choose what we liked. My husband had 9% choc, dairy milk & whipped cream. He said it was delicous. I had 100% choc, coconut milk & cardomom. Oh my! What a treat! Liquid silk velvet rich smooth divine. Comoletely superior to apiwder cocoa suspension, the texture just enhanced the flavour. Definitely felt like an experience, not just a beverage. Like I didn't really undersrand mindfulness until today, it wasn't just a pleasant drink to warm us up or quench a thirst, everything else stopped for this hot chocolate, even the engaging conversation with my husband. The chocolate was the event. The staff were also friendly and efficient. Will return.”

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Posted 1 year ago

Hi Sarah, thank you for the review and glad to hear you enjoyed your Knoops experience.

Posted 1 year ago

“Amazing coffee and chocolate ❤️ Unique, special taste”

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Posted 1 year ago

KNOOPS is rated 4.4 based on 193 reviews