KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.44

4.4 Rating 171 Reviews

85 %

of reviewers recommend KNOOPS

4.4

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just been to the newly opened Knoop in Bath. I was sooooo disappointed with the ambience of the place. It was like a poor grade bus station cafe!! Then to my horror I was given my hot chocolate in a paper cup!! Do I really want to have a luxurious hot chocolate in a paper cup sat on a bathroom stool? Then after deliberation I chose the chocolate I decided on and that, plus my next two choices where not available!! If all you want is a take away hot chocolate then I suppose this will do, but I want to meet my friends, enjoy the chocolate and be able to sit comfortably. I will not be returning until I see an improvement.”

Helpful Report

Posted 7 months ago

Hi Valerie, I'm sorry to hear that you were disappointed with your visit to Knoops in Bath. We are currently waiting for our German porcelain bowls to arrive, which have been delayed in transit. Could you please send an email to hello@knoops.co.uk to let us know which chocolates weren't available so we can feed this back to our store team?

Posted 7 months ago

“Knoops makes lovely hot chocolate but don’t be fooled by their ‘Dark’ hot chocolates. They just get more sweeter but not darker. I got the 52% thinking it would be a dark, healthier option but it was so sweet I couldn’t finish it. 37%, 36%, and 39% are probably what you are looking for.”

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Posted 2 years ago

“I was advised to buy the chocolate flakes, as the buttons are no longer availabie online. Unfortunately they do not work as well in the Knoopifier, which is a shame, as I may not be able to use my knoopifier any more.”

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Posted 2 years ago

Hi there, we do still sell the chocolate buttons for the Knoopifier online. If you go to the shop all section of our website they are on page 6 and 7. Thanks so much

Posted 2 years ago

“Great hot chocolate but unfortunately the service is unprofessional and disappointing, the young staff need some serious training!”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to see you are not satisfied with your experience. We've privately messaged you with some more information to rectify this for you

Posted 2 years ago

KNOOPS is rated 4.4 based on 171 reviews