KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.44

4.4 Rating 174 Reviews

85 %

of reviewers recommend KNOOPS

4.4

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We waited 15 minutes only to be told they were closing so we couldn’t be served. I asked why they didn’t put a closed/ closing sign up if they weren’t going to serve us only to be told they weren’t allowed. I thought the staff were a bit rude and customers shouldn’t be turned away when they have been standing in the queue.”

Helpful Report

Posted 9 hours ago

“Not worthy 7.00 pound what a I personally descrive Nesquuxk mixed with milk ? The amount of chocolate the add to milk I would like to know it is minimal ( my taste ) Also they use long life milk for lactose free not fresh”

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Posted 4 days ago

Hi, sorry to hear you were disappointed with your drinks, our Knoopologists can always help with choosing a % that would suit you. Please note all our chocolate drinks are made with specially sourced, high quality chocolate to ensure a premium product and we get our milk from local farmers and therefore our Lacto-free milk may vary across stores. Our drinks start at £3.75 and vary depending on % of chocolate, drink type, size and extras.

Posted 1 day ago

“I'm glad I tried this via Amazon. The chocolate is nothing special. I'm a dark chocolate fan. I'm happily finish the 72 and 100 I got. 72 is much sweeter than brands I've tried. I mix them both to reduce the sweetness. I won't be buying any more.”

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Posted 3 weeks ago

Hello, thank you for the feedback and sorry to hear you were disappointed with your flakes. We recommend playing around with the amount of flakes to milk ratio to find the taste works best for you. If you do have any questions or issues please reach out to orders@knoops.co.uk

Posted 14 hours ago

“I’m obsessed! Best Hot Chocolate and the staff in Guildford are so friendly and welcoming. Highly recommend.”

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Posted 3 weeks ago

“I don't come out to 930pm and the staff are so good they save coffe for me so I can have a mocha milkshake all the staff are friendly and the manager gave me lots of information portobello banch is the best place to be for a late night drink”

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Posted 3 months ago

“The variety of drinks and pastries at the Oxford outlet were delicious and the staff were very knowledgeable and helpful in particular Jaime and Cara! A lovely relaxed atmosphere”

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Posted 7 months ago

“Went to bath store. Had amazing service and great drink the cinnamon bun was delicious as well but the 70% Congo definitely my go to with lime zest.”

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Posted 7 months ago

“Arrived safely. Very nice chocolate drink wil buy again.”

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Posted 8 months ago

“I bought one for my husband and one for Easter gift The firmer lives his and no report yet on other”

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Posted 8 months ago

“Great chocolate, great vegan options.”

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Posted 8 months ago

“Amazing Taste.”

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Posted 8 months ago

“The best hot chocolate we've ever had! The best thing was my husband & I have different tastes, so we could both choose what we liked. My husband had 9% choc, dairy milk & whipped cream. He said it was delicous. I had 100% choc, coconut milk & cardomom. Oh my! What a treat! Liquid silk velvet rich smooth divine. Comoletely superior to apiwder cocoa suspension, the texture just enhanced the flavour. Definitely felt like an experience, not just a beverage. Like I didn't really undersrand mindfulness until today, it wasn't just a pleasant drink to warm us up or quench a thirst, everything else stopped for this hot chocolate, even the engaging conversation with my husband. The chocolate was the event. The staff were also friendly and efficient. Will return.”

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Posted 8 months ago

Hi Sarah, thank you for the review and glad to hear you enjoyed your Knoops experience.

Posted 8 months ago

“I ordered a hot chocolate through deliveroo and it was only half filled and cold”

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Posted 9 months ago

Hi Laura, So sorry you had a problem with your Deliveroo order. Please can you send us more information to hello@knoops.co.uk so we can rectify this.

Posted 8 months ago

“Amazing coffee and chocolate ❤️ Unique, special taste”

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Posted 9 months ago

“What a superb coffee shop! Amazing coffee, best in Guildford! Sam and his team are a delight to Guildford!”

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Posted 9 months ago

“I love the extra dark chocolate version. I find it’s better than chocolate powder. It’s also low on sugar and suits my dietary needs without compromising on taste.”

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Posted 9 months ago

“Amazing hot chocolate I like the 72% I make it in my velvetiset it’s better than the famous make.”

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Posted 9 months ago

“It is the best Chocolate flake I ever had”

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Posted 10 months ago

“It's brilliant I love mine ❤️”

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Posted 10 months ago

“Went to the bath store was served by a young blind guy think his name was Jude, very polite and knowledgeable on the drinks, the hot chocolate was superb I do want to try a higher percentage next time. I wish there was more chair like seating bit the stools are OK for a quick pit stop.”

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Posted 10 months ago

KNOOPS is rated 4.4 based on 174 reviews