KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.35

4.4 Rating 193 Reviews

83 %

of reviewers recommend KNOOPS

4.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 4th January 2025

Anonymous

KNOOPS 5 star review on 8th December 2024

Aileen

KNOOPS 5 star review on 26th November 2024

Anonymous

Anonymous // 01/01/2019

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“Great service from Hollie and the lovely team at Knoops Norwich! We absolutely love the new store and the iced chocolates 🤎”

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Posted 2 weeks ago

“Great service from Hollie and the lovely team at Knoops Norwich! We absolutely love the new store and the iced chocolates 🤎”

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Posted 2 weeks ago

“First found out about this place in Rye and now it’s come to Norwich such an amazing vibe from all the staff including Joe who was nothing but awesome even in the short time we were there. The hot chocolate was the BEST. Thank you knoops. 👍🏾👍🏾”

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Posted 3 weeks ago

“First time at knoops, server Joe so nice, friendly and talkative. Absolutely delicious hot chocolate got the 54%, so good. Joe you are an amazing guy. Generous student discount too. Thank knoops and thank you Joe especially x”

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Posted 3 weeks ago

“Joe was an amazing server, and he served us quickly with a very welcoming personality”

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Posted 3 weeks ago

“I bought a hazelnut iced latte, after left the cafe, I notice my coffee taste like something gone off, when I look the coffee it was all cuddle up, seems like they might have used out of date milk. This was my first and last order from them, not a good experience. I used 3voucher and paid only £1 but its not even worth”

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Posted 1 month ago

“Very good experience and helpful staff. Jess was very helpful. Just how shopping should be.”

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Posted 2 months ago

“Visited the Exeter branch, really lovely vibe, Jess was really helpful with anything we needed, will be going back”

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Posted 2 months ago

“Fantastic service at knoops Exeter Really lovely store and Jess who served me was really professional and polite Would definitely go back to their store and a great experience”

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Posted 2 months ago

“Brilliant store with delicious drinks! Just visited the Norwich store, staff were super friendly and provided loads of assistance to Newbie Knoopers! Would definitely visit again!”

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Posted 2 months ago

“Just sitting outside of the Grey Street Knoops drinking THE MOST delicious hot chocolate! Dairy free and gluten free sweet treat options too. Yummy yummy, huge shout out to Caleb and Emma for their excellent customer service, Caleb should be running your staff training! Joanne”

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Posted 2 months ago

“I placed my order Feb. 13 and despite opting next day delivery for almost 10days and sending 2 emails my order still not yet deliver. Order no. 78529”

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Posted 3 months ago

Hello, thank you for the feedback and sorry to hear this has been your experience with us. We have looked into this and have been advised there was an issue with the shipping address and the order was resent once the issue was rectified. Hope you enjoy your Knoops at home and let us know if there is anything we can assist with.

Posted 2 months ago

“Went into your Newcastle store to try Knoops for the first time excited to try what they offered. Despite there being 5 members of staff behind the counter I felt ignored and in the way. Waited long enough then just walked out. Would not encourage me to try again. Wasn't even busy. Poor customer service.”

Helpful Report

Posted 3 months ago

Hello, we are sorry to hear that you were disappointed with your experience at Knoops. We expect a high level of customer service and will share your feedback with the store manager to investigate. If you’d like to send more details to hello@knoops.co.uk then we will get back to you.

Posted 2 months ago

“Came here on Sunday and waited 10 mins to be served. The man then said it would be another 15-20 mins because it was only him working. Surely on a busy Sunday morning in Knightsbridge you would have more staff working? Very disappointed. We left without trying it.”

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Posted 4 months ago

Hi there, We apologise for the long wait time, we are constantly trying to improve the way we make our hand-crafted drinks and our customer experience – to try and keep these wait times as low as possible and we’ll share this feedback with the Knightsbridge store team.

Posted 4 months ago

“Disappointing. New store in George st Edinburgh had proper cups but refused to use them for sit in. No plates for pastries. Tanzanian chocolate very good but it’s clear that all the sourcing has gone to the choc as the coffee was sub Starbucks.”

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Posted 4 months ago

Hi there, I'm sorry to hear about your disappointing visit in Edinburgh, we’ll share this feedback with the store manager so they can take a look into this further.

Posted 4 months ago

“I had a delicious 100% hot chocolate in Oxford and also got two lots of dark chocolate flakes for Christmas! I really hope to visit the Rye store when I am next visiting my home town of Hastings 🩵🍫☕️”

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Posted 5 months ago

“Just divine . Nithing else to say, except you must try this.”

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Posted 5 months ago

“We waited 15 minutes only to be told they were closing so we couldn’t be served. I asked why they didn’t put a closed/ closing sign up if they weren’t going to serve us only to be told they weren’t allowed. I thought the staff were a bit rude and customers shouldn’t be turned away when they have been standing in the queue.”

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Posted 5 months ago

Hi, thank you for the feedback and sorry to hear this was your experience at our store. I will pass this onto the team as we expect high standards for our customer service and they will look into it. If you would like discuss this further please reach out to hello@knoops.co.uk

Posted 5 months ago

“Not worthy 7.00 pound what a I personally descrive Nesquuxk mixed with milk ? The amount of chocolate the add to milk I would like to know it is minimal ( my taste ) Also they use long life milk for lactose free not fresh”

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Posted 5 months ago

Hi, sorry to hear you were disappointed with your drinks, our Knoopologists can always help with choosing a % that would suit you. Please note all our chocolate drinks are made with specially sourced, high quality chocolate to ensure a premium product and we get our milk from local farmers and therefore our Lacto-free milk may vary across stores. Our drinks start at £3.75 and vary depending on % of chocolate, drink type, size and extras.

Posted 5 months ago

“I'm glad I tried this via Amazon. The chocolate is nothing special. I'm a dark chocolate fan. I'm happily finish the 72 and 100 I got. 72 is much sweeter than brands I've tried. I mix them both to reduce the sweetness. I won't be buying any more.”

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Posted 6 months ago

Hello, thank you for the feedback and sorry to hear you were disappointed with your flakes. We recommend playing around with the amount of flakes to milk ratio to find the taste works best for you. If you do have any questions or issues please reach out to orders@knoops.co.uk

Posted 5 months ago

KNOOPS is rated 4.4 based on 193 reviews