KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.44

4.4 Rating 171 Reviews

85 %

of reviewers recommend KNOOPS

4.4

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You don’t accept cash. Walked into the High Street Kensington shop and was told with a smirk, sorry cards only. I have cards but don’t carry them when I go swimming in the early morning at the Serpentine due to security concerns. Upended my morning. Not accepting cash is a form of discrimination that excludes the elderly, the poor and the tech phobic of which there are plenty. Not having a cash drawer also sends a message to your employees that you don’t trust them. So the sweetness and light that is your brand conceals a cynical cruelty to all who don’t fit your ideal consumer profile. It’s shameful. I know you don’t care about my business, I’m only worth a hundred or so a year but sadly I will not be stopping by any of your stores, with my card or without, ever again. And I really did like your products. Sad.”

Helpful Report

Posted 1 year ago

“Sadly I can't shop here as they don't take cash. The store is very sparse and not inviting but I would have like to have tried the products. Sadly, after having a conversation with the server I refused to pay by card. I won't shop anywhere that doesn't take cash. Every store should take cash or they are discriminating against certain profiles of customers. Please re-think your policy.”

Helpful Report

Posted 6 months ago

We are sorry about your disappointing visit to Knoops. We moved to card only payments in 2020, initially this was for hygiene reasons during the pandemic and have also found that our staff feel safer not having any cash on site, so have remained card only since. However, this is something, we are currently reviewing.

Posted 6 months ago

“Just been to the newly opened Knoop in Bath. I was sooooo disappointed with the ambience of the place. It was like a poor grade bus station cafe!! Then to my horror I was given my hot chocolate in a paper cup!! Do I really want to have a luxurious hot chocolate in a paper cup sat on a bathroom stool? Then after deliberation I chose the chocolate I decided on and that, plus my next two choices where not available!! If all you want is a take away hot chocolate then I suppose this will do, but I want to meet my friends, enjoy the chocolate and be able to sit comfortably. I will not be returning until I see an improvement.”

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Posted 7 months ago

Hi Valerie, I'm sorry to hear that you were disappointed with your visit to Knoops in Bath. We are currently waiting for our German porcelain bowls to arrive, which have been delayed in transit. Could you please send an email to hello@knoops.co.uk to let us know which chocolates weren't available so we can feed this back to our store team?

Posted 7 months ago

“Knoops makes lovely hot chocolate but don’t be fooled by their ‘Dark’ hot chocolates. They just get more sweeter but not darker. I got the 52% thinking it would be a dark, healthier option but it was so sweet I couldn’t finish it. 37%, 36%, and 39% are probably what you are looking for.”

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Posted 2 years ago

“Fantastic products, my wife loved them! Handy video with the chocolate shaker too, which can make hot and cold drinks, depending on your desired method. We drank the hot chocolate way too quick! As we found we needed to put more scoops in than was recommended on the label. But we’ll be back for more soon, as it was absolutely delicious. All the packaging is sustainable too, and the design is all beautiful. These retail products are as carefully thought-through and feels (almost) as magical as visiting a Knoops in person. Thank you Jens and team for such a wonderful experience, every single time we visit or buy something from you. The shopping experience was flawless.”

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Posted 2 years ago

“Order arrived on time and was packaged well. The two dark chocolates were gifts and the white chocolate was a treat for myself - huge huge fan of that. Tastes amazing!”

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Posted 2 years ago

“Personally I don't drink hot chocolate so I bought this for a teenager. Her broad smile said it all.”

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Posted 2 years ago

KNOOPS is rated 4.4 based on 171 reviews