KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.44

4.4 Rating 170 Reviews

85 %

of reviewers recommend KNOOPS

4.4

Based on 170 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 29th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online, but made a mistake on the delivery address. Despite me emailing them the same day and phoning them in the morning, I got no reply to my messages The phone line is just a message taking service but despite them promising to pass on the message and get someone to call back, no one did, despite me calling 4 times When I called again and asked for a complaints contact they refused And then they just sent me a terse email saying the parcel had been dispatched and they couldn’t change the address and had the nerve to add “Enjoy experimenting with Knoopology at home.” I don’t know about their chocolate but their customer service is dreadful. If they’d replied to my phone messages as promised they could have changed the address in time 14/05 I’ve upgraded from 1 star to 4 stars because after I complained they did switch up a gear and sent me a new parcel. Plus the chocolate is lovely!”

Helpful Report

Posted 1 year ago

Hello Jane We have spoken to our Customer Happiness team, who have said that the issue has been resolved. Best wishes

Posted 1 year ago

“Really excellent hot chocolate: a cut above all others. Richly flavourful, great texture: my wife loves it. It is quite expensive (the only reason for four rather than five stars), but the quality is undeniable.”

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Posted 2 years ago

“White hot chocolate is delicious”

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Posted 2 years ago

“What a lovely idea. The milk shaker is easy to use and the flakes are tasty. My kids really enjoy the marshmallows. Excellent customer service.”

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Posted 2 years ago

“I would of given the item a 5 star review .but the whisk magnetic at the bottom some times gets stuck and makes a noise and switches off . Once it's corrected intakes the most delicious hot chocolates ever . Simply the best 👌”

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Posted 2 years ago

“Person I gifted the chocolate enjoyed it very much.”

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Posted 2 years ago

“Quick delivery, great quality, arrived in perfect condition. A bit pricey for what you get; the container for the flakes gave the impression that there was more product inside than there actually was”

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Posted 2 years ago

KNOOPS is rated 4.4 based on 170 reviews