KNOOPS Reviews

Name: KNOOPS
Address: 4th Floor, 18 St. Cross St, London, 4th Floor, 18 St. Cross St, London, London
Rating: 4.35

4.4 Rating 193 Reviews

83 %

of reviewers recommend KNOOPS

4.4

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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Email:

hello@knoops.co.uk

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KNOOPS 5 star review on 4th January 2025

Anonymous

KNOOPS 5 star review on 8th December 2024

Aileen

KNOOPS 5 star review on 26th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing. New store in George st Edinburgh had proper cups but refused to use them for sit in. No plates for pastries. Tanzanian chocolate very good but it’s clear that all the sourcing has gone to the choc as the coffee was sub Starbucks.”

Helpful Report

Posted 4 months ago

Hi there, I'm sorry to hear about your disappointing visit in Edinburgh, we’ll share this feedback with the store manager so they can take a look into this further.

Posted 4 months ago

“Not worthy 7.00 pound what a I personally descrive Nesquuxk mixed with milk ? The amount of chocolate the add to milk I would like to know it is minimal ( my taste ) Also they use long life milk for lactose free not fresh”

Helpful Report

Posted 5 months ago

Hi, sorry to hear you were disappointed with your drinks, our Knoopologists can always help with choosing a % that would suit you. Please note all our chocolate drinks are made with specially sourced, high quality chocolate to ensure a premium product and we get our milk from local farmers and therefore our Lacto-free milk may vary across stores. Our drinks start at £3.75 and vary depending on % of chocolate, drink type, size and extras.

Posted 5 months ago

“Sadly I can't shop here as they don't take cash. The store is very sparse and not inviting but I would have like to have tried the products. Sadly, after having a conversation with the server I refused to pay by card. I won't shop anywhere that doesn't take cash. Every store should take cash or they are discriminating against certain profiles of customers. Please re-think your policy.”

Helpful Report

Posted 1 year ago

We are sorry about your disappointing visit to Knoops. We moved to card only payments in 2020, initially this was for hygiene reasons during the pandemic and have also found that our staff feel safer not having any cash on site, so have remained card only since. However, this is something, we are currently reviewing.

Posted 1 year ago

“Knoops in Bath just opened, was excited after having Knoops in London. The milkshakes were not the same at all. Just milk and chocolate. No thickness to it like I’ve had in London stores. No difference between iced or milkshake really. Very disappointed when compared to London stores”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review, and sorry to hear that you had a disappointing milkshake. Our Knoopologists will always replace your drink, free of charge if this happens. Could you please send an email to hello@knoops.co.uk with the time/date of your visit so we can feed this back to our team.

Posted 1 year ago

“Formally the brand leader in hot chocolate, but in my opinion, the company's recent expansion has done their ethos no favours.”

Helpful Report

Posted 3 years ago

We are sorry to hear your not entirely satisfied with your knoops experience, if there is something specific that has made you feel like this then please email hello@knoops.co.uk

Posted 3 years ago

“Don’t let the trainee make your drink! Ordered a dark milkshake, the amount poured didn’t fill the cup and then realised it was extremely challenging to get through the straw. In comparison to the other dark milkshake ordered at the same time it felt like zero ice cream has been added. Shame as the previous drinks purchased have been delicious”

Helpful Report

Posted 3 years ago

KNOOPS is rated 4.4 based on 193 reviews