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KNOOPS Reviews

4.4 Rating 171 Reviews

85 %

of reviewers recommend KNOOPS

Company Reviews

Product Reviews

4.4

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

About KNOOPS:

Jens Knoop has had a strong relationship with chocolate since his childhood in rural Germany. In 2013, he decided to share his passion and opened the first Knoops store in Rye, East Sussex. Today, our expertly crafted chocolate drinks and coffee can either be prepared by one of our Knoopologists in store, or created by our customers themselves at home.

We are experts in the craft of creating the perfect drinking chocolate - a process we call 'Knoopology'. The Knoops concept is based around our carefully curated percentage menu, which offers a wide range of chocolates to suit all tastes. Our real chocolate flakes can be used with one of our hand-picked hot chocolate makers to create the unique Knoops experience at home.

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hello@knoops.co.uk

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KNOOPS 5 star review on 20th March 2024

KNOOPS 5 star review on 29th February 2024

KNOOPS 5 star review on 22nd February 2024

KNOOPS 5 star review on 20th February 2024

KNOOPS 5 star review on 13th January 2024

KNOOPS 5 star review on 18th December 2023

KNOOPS 5 star review on 20th August 2023

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of chocolate flakes (especially the dark chocolate variations) and they make an excellent hot chocolate.”

Posted 1 year ago

“Hands down the best hot chocolate I have ever tasted. Love the 43% milk and 54% dark options and have ordered several tubs of both. Very quick and efficient delivery service too. Looking forward to trying some of the options not available online when I can get to visit in person. Highly recommended.”

Posted 1 year ago

“Bought the SMEG hot chocolate maker and the milk chocolate flakes. Excellent service and really efficient. I have since ordered more flakes and really quick delivery and service is brilliant !!! Highly recommend”

Posted 1 year ago

“I love my Knoops hot chocolate - especially when I use my hot chocolate maker. It always feels like a treat!”

Posted 1 year ago

“The most delicious hot chocolate. Feels like such a treat!”

Posted 1 year ago

“Excellent delivery service. The quality of the chocolate is perfect.”

Posted 1 year ago

“Lovely hot chocolate, great taste , tried it when visiting Rye, then my son brought me some as a gift,”

Posted 1 year ago

“After seeing an advert online, thought I'd try the oatmilk flakes, loved them so much went on to buy the 54% flakes and the tea! Just perfect, thanks x”

Posted 1 year ago

“We have tried the white and milk choc flakes...Best hot chocolate Ive ever had and the marshmallows are amazing! highly recommend!!”

Posted 1 year ago

“We purchased a range of the hot chocolate flakes in tubes for Christmas gifts. The service from the Knoops team was first class, easy to order and delivered promptly. We saved a tube for ourselves as a Christmas treat for the family, it all disappeared very quickly! Thank you Knoops, we will be ordering again.”

Posted 1 year ago

“Customer service very helpful in following up my Christmas tracking and the product itself matches the amazing drinks instore. A great winter comfort with so many options to try.”

Posted 1 year ago

“I had visited your store in Rye, over the summer of 2022. We had a milkshake, which was exceptional. I made an order just before Christmas which arrived on time and well-packaged. So far, we have tried the 54% dark chocolate flakes which are creamy, delicious and have a true depth of flavour. You are cheaper than Hotel Chocolat and I like the fact that you are a 'specialist' company that prides itself on a variety of flavours and products.”

Posted 1 year ago

“Wow! Delivered in time for Christmas - now come let us adore our Knoops chocolate flakes. Absolutely gorgeous! Thanks so much!”

Posted 1 year ago

“Gift for my son and his girlfriend. They are very pleased with the chocolate powder and say it’s the best they have ever had. Very quick delivery and good price for the quality of the product”

Posted 1 year ago

“Having complained that I never received my order #17238 Knoops email me to state they have refunded me delivery plus one of the 4 chocolate tube costs that I have paid for and then ask me to edit my review!! Knoop send it to the wrong address, and only refund one quarter of what I have not received? Why not just resend the complete order to the requested address or is that also ‘a temporary IT issue’?? Shocker!”

Posted 1 year ago

“The issue hasn’t been dealt with. I still haven’t received any kind of communication from Knoop about the wrong order I received. No One has sent me any emails today.”

Posted 1 year ago

Hello Sharan Please check your spam, I can confirm the team contacted you today. Knoops

Posted 1 year ago

“You don’t accept cash. Walked into the High Street Kensington shop and was told with a smirk, sorry cards only. I have cards but don’t carry them when I go swimming in the early morning at the Serpentine due to security concerns. Upended my morning. Not accepting cash is a form of discrimination that excludes the elderly, the poor and the tech phobic of which there are plenty. Not having a cash drawer also sends a message to your employees that you don’t trust them. So the sweetness and light that is your brand conceals a cynical cruelty to all who don’t fit your ideal consumer profile. It’s shameful. I know you don’t care about my business, I’m only worth a hundred or so a year but sadly I will not be stopping by any of your stores, with my card or without, ever again. And I really did like your products. Sad.”

Posted 1 year ago

“great milkshakes”

Posted 1 year ago

“Team advised us on the best machine for us to use Knoops at home. Super helpful and we love our SMEG. Quality of chocolate is second to none.”

Posted 1 year ago

“The drinks make me so happy! I had eyed up one of Knoops' machines for some time but could not understand the difference. A member of their customer team kindly spoke to me on the phone and advised me on the machines and their uses. Needless to say I am so pleased with the SMEG, it is just like the instore drinks, best gift ever.”

Posted 1 year ago

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KNOOPS is rated 4.4 based on 171 reviews