KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 671 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 671 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gent that came and looked at our problem was very helpful and gave us some good advice.Thank you.”

Helpful Report

“KLG Rutland and Rutland Windows built our Victorian-style conservatory in matching brick and white UPVC in Aug 2015. They did a very neat job and after our first year of enjoying it we are very pleased with the result which has anew dimension to space and relaxation on our ground floor. The many vent windows we chose (no casement windows needed) operate with solid-acting handles without any hint of working loose after twelve months frequent usage (unlike some previous UPVC windows we've had from Anglian in a previous house). The diamond leaded crystal pattern we chose for all the vent upper windows looks great and is lasting just fine with no hint of sag. We later had all our main house windows replaced by another firm who tut-tutted when they saw the conservatory because they say it uses recycled UPVC which they frown on, however I'm not aware of any problems of using such material either visually or historically. Overall very please with the result and they came back readily after eleven months to free up a door or two whose locks were a bit sticky being new.”

Helpful Report

“We have twice had a lock failures on two of the 26 opening windows which were put in nearly 5 years ago The team response was excellent and they were repaired within hours of notification. Question ; WHEN SEEKING QUOTES FOR TWO REMAINING WOODEN WINDOWS AND BACK DOOR. WHY IS IT NOT POSSIBLE TO GET A QUOTE UNLESS BOTH ADULT OWNERS PRESENT.”

Helpful Report

Dear Mr McFarlane Thank you for your review and positive comments regarding our products and services. In answer to your question relating to obtaining a quotation it is not our company policy to insist that both homeowners are present, unlike our competitors we do not actively operate these type of sales techniques and have been in touch to investigate this serious matters further. We have two large indoor showrooms where customers are free to browse before or after we have quoted for home improvements. We provide home visits or appointments for showroom quotations, whichever most suits the customer. Once, again we would like to thank you for your custom and honest feedback.

“We were quite satisfied on both occasions with the product and after service. The only thing we found odd and not satisfactory was when we had our windows and door fitted at the front the company only sent one fitter. It was impossible for a single man to fit large first floor windows on his own up a ladder so I helped him !!! It was a very dangerous practise.”

Helpful Report

Dear Mr Summerton Thank you for your review, we really do appreciate you taking the time to give us feedback. We have investigated the job in question and this was down for a fitter and mate to complete. Unfortunately, the installer has since left the company so we are unable to ascertain why this happened. We sincerely apologise for any inconvenience this may have caused. Please be assured this is not our normal working practice.

“We had a project in mind, we visited afew installers but we found that rutland were the most informative. The man who dealt with ou enquiry was very, very good, and offered sound advice. The fitting was done on time and we found the fitter was very good. We are delighted with our purchase and the manner in which dealt with Based on our experience we would have no hesitation in recommending this company. We have over the years had quite a few things done..wish we had found Rutland first.”

Helpful Report

“We were very impressed initially by the installation and quality of our replacement Rosewood windows and conservatory when they were fitted in 2014, However we have experienced problems several times during the last 2 years, especially when it is hot and sunny,”

Helpful Report

Dear Mr & Mrs Stockhouse, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. We are a small, local company, and really do strive to offer the best service possible – not only because we want to know we’ve done the best job we can, but because we want our customers to spread the word by saying good things about us to their friends and families! As a result, we’re always very sorry to hear that we might have let somebody down. Our records show that we are scheduled to attend a service call on 20th September that was booked the same day as you left the review. Hopefully we can alleviate the problem you have with a window. Unfortunately, as any reputable company will tell you in the construction industry, there is always a degree of movement with all products. Many years ago it was warping and expanding wooden doors. Now it is expansion and contraction of composite materials. However, everything has enough tolerance to be adjusted between non-extreme climate changes. Hopefully we will be able to resolve this issue on our second attempt and retain you as a valued customer. Please accept our sincerest apologies for any inconvenience this oversight may have caused you. If you have any other concerns regarding the installation or any other outstanding issues that you haven’t informed us of please email us with more detail at reception@klg.co.uk , or call 01159 22 11 55 and ask for customer service, we will make it our priority to establish what’s happened, and will work with you to find a solution if you have any other issues.

“thank you for a very efficient service and yet another lovely window ( french door actually). Ruth Wilson”

Helpful Report

“Having had other companies to give estimate , I choose this company , the doors and windows are excellent , nice quality and great to look at .. Very good prices too , no rip off salmons tactics , easy smooth and very pleased . I will return to get other windows/ doors when I need to .”

Helpful Report

“We looked at several companies when we wanted to purchase a new composite front door. We chose KLG Rutland, although it was not the cheapest quote. We were impressed with the quality of the product and the fact that it was made in their own factory. We also felt that the customer service was excellent, from the moment we walked into the showroom right through to the completed job. There was no pressurised selling, but a friendly and helpful approach, with enough information given to enable us to make our decision. We then asked for some specific design variations which were accommodated with no problem. We were kept informed of progress all the way through. The fitting date was delayed because of a machine breaking down at the factory, but again we were kept informed and given options on how to proceed. The fitters when they came were friendly and did an excellent job, clearing up after themselves and not leaving until they were sure we had got the hang of the new locking system. We would definitely use KLG Rutland again for any double glazing requirements.”

Helpful Report

“The job is not yet completed it has taken since June to organise with my constant chasing- your admin lady is not very efficient and lets down the company- your fitters are fine We have used you before and always been happy but this has been a challenge to sort!”

Helpful Report

Dear Mr & Mrs Lockwood, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. The order quoted on this review 16332 actually relates to a contact that we completed in April 2015. We often revisit our customers to evaluate service levels since we completed a job, as this is where the quality of a company really matters. Therefore, we respectfully request that you amend your review to relate to the actual contract that has actually been installed. Regarding another order 17581 we currently have in the system, it appears that this is a repair to works and products you purchased from another company. We do not normally undertake this kind of work, but as an existing and previously happy customer of ours we have tried to help out and the complicated and difficult process is underway. We are also a founder member of the Double Glazing and Conservatory Ombudsman scheme, but are unaware of any outstanding issues with the work carried out in April of 2015 after checking with them. If you could either email us with more detail at reception@klg.co.uk, or call 01159 22 11 55 and ask for customer service, we will make it our priority to rectify any problems you have with this completed work. If this is the case, please accept our sincerest apologies, and we hope to hear from you soon.

“My experience with Rutland Windows was excellent from start to finish. The windows and are lovely and well fitted. The sales Manager at Ilkeston knows what he is talking about, and so does Jane who came to visit me at home. I have bipolar disorder and she put me right about everything required, without any sales stuff. Well done Rutland windows, I would like to recommend you to anyone. Andrew Granville. I am not connected with this company and this is a genuine glowing report.”

Helpful Report

“Hello, our conservatory was a good price, excellent build quality and delivered on the day we agreed . Professionalism from start to finish.”

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“Excellent as ever”

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“Excellent as ever”

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“Excellent experience from start to finish. A non-pushy supportive process aimed at ensuring I got the conservatory I'd hoped for within my budget. Trades people were reliable, polite and tidy workers.”

Helpful Report

“We found KLG very responsive. All of the personnel that we met, from the Showroom to the fitters, were pleasant, helpful, and professional. Also, the quotation that we received from KLG was very competitive, and our outlay was considerably reduced by buying from them. Definitely to be recommended.”

Helpful Report

“I was impressed with the first person who came to see me to discuss what I was interested in buy (a new front - and then back - door to my house and who explained things carefully, courteously, unhurriedly and systematically but above all, because he was not at all "pushy." I could make up my mind about what I wanted but if I decided against purchasing anything/placing a firm order I knew that I would not be hassled or have pressure put on me to do so. The surveyor who than came to measure up was likewise careful, unhurried and systematic. The fitter who came to install the door arrived on time, got on with the job with the minimum of fuss and bother and made sure I understood how the locking system worked before he left, leaving the premises as clean and tidy as possible in the circumstances (it was raining hard all the time he was there). I am obviously a "satisfied customer" as I had KLG to install me a new front door about 18 months ago and went back to them when I wanted (just recently) to have a new back door as well. I was also pleased to learn that all the products they install - doors, windows, etc. - are made to measure for each customer, not just "off the peg"items adapted for the purpose.”

Helpful Report

“Everything was great as it always is with KLG - and we've used them a few times now. All of the trades delivered. And the best thing, they give you a price and that's it, no hard sell, no pushing. You can make a judgement based on the facts - and shop around if you feel you need to, but we don't have to anymore as we trust KLG..”

Helpful Report

“Excellent service.”

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“Both the front & back door plus garage window . Were fitted very expertley.We are very pleased with the result. A big thank you all.”

Helpful Report

KLG Rutland is rated 4.8 based on 671 reviews