KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 686 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some new windows and a front door fitted yesterday. I would just like to say what a fantastic job you’ve done. They look absolutely brilliant, the front door is stunning and the windows are perfect. The finish all round is excellent. It was a job very well done. Thank you.”

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“Very polite and helpfull fitter ,The whole job from start to finish was done with profesionalism.”

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“Excellent salesman and window fitters. Punctual polite and hardworking.”

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“From visiting the showroom to the day of installation the service from KLG Rutland has been fantastic. Friendly and professional staff at every stage and the quality of the doors they provided is excellent and has made a huge difference to our house. Having had quotes from other companies KLG were also very competitively priced and were excellent value for money. I would definitely recommend them and when we come to replace our windows I'll definitely be back. Thank you!”

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“Once again the service and quality of the goods we purchased was first class, from the initial sales negotiations to the installed products. Thank you, Graham Allen Nuthall”

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“Excellent service and windows faf”

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“Friendly and efficient. Neat job done.”

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“We are very impressed with our conservatory, both with the quality, and the hard-working professionalism of each member of the KLG team. The finished product far exceeded our expectations and we would not hesitate in recommending this Company for all your glazing requirements. Mr & Mrs Harrison”

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“We had two circular windows with coloured glass replaced. I wanted them to be as near the originals as possible. KLG did a great job. Our friends haven't noticed the difference. Thank you.”

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“An excellent service from start to finish very impressed having spent a lifetime in retail.”

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“Excellent service throughout. Our designer really listened and understood what we wanted, and offered plenty of ideas and options that we hadn't thought of. They stayed in touch throughout and were very helpful and patient, even when we tweaked the design a little. We could have got a conservatory a little cheaper elsewhere, but the customer service we got from the designer really made a big difference to our decision to go with KLG Rutland. The build itself was painless. All the builders worked really quickly and cleanly throughout the various stages of the build, and 10 days later we had our fantastic conservatory. The extra space has really made a difference to our house, it's so relaxing in there and we couldn't be happier with it.”

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“Pleased with the results. Although they arrived much later than originally scheduled we were updated of the delays by phone and the work was completed much more quickly than we expected.”

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“We purchased some windows in 2012, they were good value and you did some minor building work which was average value. I'm not sure how our purchase in 2012 is relevant in late 2016. Are you interested in hearing about my purchase from A&B in the 90's :-)”

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Dear Mrs Crouch Thank you very much for your review. In answer to your question we are very happy to hear from customers both old and new. We sell products with extensive warranties and pride ourselves on fulfilling our obligations accordingly. Having been in business for over 40 years, we feel, it is important that our aftercare is a good as our new products. Especially as home improvements are often a large expenditure for our customers, and we try and provide peace of mind wherever possible. I believe that A&B windows are unfortunately no longer with us. However, if you would like those windows replacing you know where we are ;-). Once again, thank you for taking the time to review us.

“Top spec product. Top spec installation team. Clean convenient and quick.”

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“Top spec product. Top spec installation team. Clean convenient and quick.”

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“The gent that came and looked at our problem was very helpful and gave us some good advice.Thank you.”

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“KLG Rutland and Rutland Windows built our Victorian-style conservatory in matching brick and white UPVC in Aug 2015. They did a very neat job and after our first year of enjoying it we are very pleased with the result which has anew dimension to space and relaxation on our ground floor. The many vent windows we chose (no casement windows needed) operate with solid-acting handles without any hint of working loose after twelve months frequent usage (unlike some previous UPVC windows we've had from Anglian in a previous house). The diamond leaded crystal pattern we chose for all the vent upper windows looks great and is lasting just fine with no hint of sag. We later had all our main house windows replaced by another firm who tut-tutted when they saw the conservatory because they say it uses recycled UPVC which they frown on, however I'm not aware of any problems of using such material either visually or historically. Overall very please with the result and they came back readily after eleven months to free up a door or two whose locks were a bit sticky being new.”

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“We have twice had a lock failures on two of the 26 opening windows which were put in nearly 5 years ago The team response was excellent and they were repaired within hours of notification. Question ; WHEN SEEKING QUOTES FOR TWO REMAINING WOODEN WINDOWS AND BACK DOOR. WHY IS IT NOT POSSIBLE TO GET A QUOTE UNLESS BOTH ADULT OWNERS PRESENT.”

Helpful Report

Dear Mr McFarlane Thank you for your review and positive comments regarding our products and services. In answer to your question relating to obtaining a quotation it is not our company policy to insist that both homeowners are present, unlike our competitors we do not actively operate these type of sales techniques and have been in touch to investigate this serious matters further. We have two large indoor showrooms where customers are free to browse before or after we have quoted for home improvements. We provide home visits or appointments for showroom quotations, whichever most suits the customer. Once, again we would like to thank you for your custom and honest feedback.

“We were quite satisfied on both occasions with the product and after service. The only thing we found odd and not satisfactory was when we had our windows and door fitted at the front the company only sent one fitter. It was impossible for a single man to fit large first floor windows on his own up a ladder so I helped him !!! It was a very dangerous practise.”

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Dear Mr Summerton Thank you for your review, we really do appreciate you taking the time to give us feedback. We have investigated the job in question and this was down for a fitter and mate to complete. Unfortunately, the installer has since left the company so we are unable to ascertain why this happened. We sincerely apologise for any inconvenience this may have caused. Please be assured this is not our normal working practice.

“We had a project in mind, we visited afew installers but we found that rutland were the most informative. The man who dealt with ou enquiry was very, very good, and offered sound advice. The fitting was done on time and we found the fitter was very good. We are delighted with our purchase and the manner in which dealt with Based on our experience we would have no hesitation in recommending this company. We have over the years had quite a few things done..wish we had found Rutland first.”

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KLG Rutland is rated 4.8 based on 686 reviews