KLG Rutland Reviews

Name: KLG Rutland
Address: Queens Road East, Beeston., Nottingham
Rating: 4.83

4.8 Rating 686 Reviews

97 %

of reviewers recommend KLG Rutland

Company Reviews

Metrics

Info

4.8

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01159 22 11 55

Email:

reception@klg.co.uk

Location:

Queens Road East, Beeston.
Nottingham
NG9 2FD

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KLG Rutland 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are delighted with the product & several neighbours have commented on the design of the front door - ie with inbuilt blind. The work was carried out efficiently by a very polite fitter. However I would comment that we did not receive notification of delivery/fitting at all. We had just returned from holiday & were still asleep when the fitter arrived at 8.15am.”

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“Very pleased with your advice, service and quality”

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“We have used KLG many times in the past and their performance has always been great. Sadly the latest installation didn't go that well. 3 revisits were necessary to correct faults so the whole installation took a long time. We did receive some vouchers for use with future installations,.”

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“We are very pleased with all our windows and the service that was given, workman friendly and tidy workers so I'am obviously recommending this company”

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“Highly delighted with quality of product and workmanship. Time scale was adhered to. Cannot praise KLG Rutland enough. D&A Hall”

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“The whole process went very smoothly. Everyone was very friendly and professional. The Windows look very good and high quality. We are very pleased with them.”

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“Very satisfied with our purchase no problems,although we forgot a item to be included with the door, this was soon rectified without any fuss or bother. Every time I have contacted this company spoken to a girl called Helen I think very proffesional and helpful. credit to the compant.”

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“Large Rutland conservatory Installation went well. Nice looking product and much admired on completion. After approx 2 years, detail design of the fixings at the gutter line required attention. The end caps of the rafters came off as they were effectively only stuck on wth silicon adhesive and the central supports of a length of guttering became detached. Nothing had broken, it had just unclippef itself. All of this was repaired free of charge but should not happen with a quality product.”

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“Very impressed with the speed of delivery.”

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“Terrible service and quality never again”

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Dear Mr & Mrs Webb, we are very sorry to hear that you’ve been unhappy with aspects of the service from KLG. We are a small, local company, and really do strive to offer the best service possible – not only because we want to know we’ve done the best job we can, but because we want our customers to spread the word by saying nice things about us to their friends and families! As a result, we’re always very sorry to hear that we might have let somebody down. In your review you’ve been a little bit vague with regards to what has gone wrong; if a customer is ever unhappy we want to be given the opportunity to put it right and make them happy. In this case it appears you have not spoken to us directly, and have so far not given us the opportunity to rectify any mistakes that may have been made. We are also a founder member of the Double Glazing and Conservatory Ombudsman scheme, but are unaware of any outstanding issues of this nature after checking with them. If you could either email us with more detail at reception@klg.co.uk , or call 01159 22 11 55 and ask for customer service, we will make it our priority to establish what’s happened, and will work with you to find a solution to turn it around. If this is the case, please accept our sincerest apologies, and we hope to hear from you soon.

“Excellent service”

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“Think this is about a problem we had with the lock. A gentleman came to look at it and came back with a new lock within the hour and had it all fixed. Very good service and very good workmanship.”

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“Good reliable & friendly service. Very good quality doors & fitting at a reasonable price. Would definitely recommend.”

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“Excellent product and service. Couldn't have been more helpful and professional. Superb from start to finish, and filled us with confidence!”

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“Had super conservatory built. Salesman v good and not pushy. Building work very good and quick. Conservatory up in no time. Excellent service, price, quality and workmanship.”

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“Nice design door, non pushy sales team and installation completed to a high standard at the time agreed. No quibble 18 months down the line when I asked them to look at the door as there was a slight issue. Would definitely recommend.”

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“A big thank you to KLG! Our new bi fold doors look amazing on our extension. We decided to have bi folds instead of french doors as a result of their professional advice. They were right! They have transformed our home. From start to finish everyone we dealt with were polite, professional and courteous. No pushy selling . We would recommend them to our family and friends without hesitation.”

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“We only had a composite door fitted but the quality of the door and the quality of the fitting is first rate we are now looking at prices for replacement double glazing”

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“excellent service men did everything they could to make it as easy as possible wouldn't hesitate to recommend them and would use them again if more work is needed”

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“Very friendly, competitively priced and excellent workmanship! Now the whole house has a new look and no more painting window frames inside and out! Any problems even years after fitting they are more than obliging to come out and sort the issue. On saying that we have not had many problems only niggly things like the lock not engaging fully after the door may have settled after a years usage. I would thoroughly recommend Rutland Windows.”

Helpful Report

KLG Rutland is rated 4.8 based on 686 reviews