The item description was unfortunately incorrect, advertising items as machine washable that aren’t. This is a really important factor when purchasing for little ones so I wouldn’t have purchased the item had the information been correct. The item price was also adjusted (reduced) 5 days after purchasing and was not listed as on offer or in sale. The customer service team were quick to bluntly point out they are well within their rights to adjust prices permanently at any point and have completely overlooked how their pricing strategy is viewed from a customer perspective. Overall, an all around poor shopping experience at Small Start.