Small Smart Reviews

Name: Small Smart
Address: Unit 14, Birmingham Trade Park,, Kingsbury Road,, Birmingham, Birmingham
Rating: 4.72

4.7 Rating 1,167 Reviews

93 %

of reviewers recommend Small Smart

4.7

Based on 1,167 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Small Smart:

We understand the struggle of selecting products for your baby without having to compromise on quality or price. That's why we have brought together a collection of unique, high quality, premier products, all at competitive prices.

We search the globe to find products where outstanding design combines with smart features to help make the joy of parenting even simpler. We used our 10 years of experience in the baby business, an extensive background in art & design, and our own experiences as parents to help make sure you are presented with only the best products.

We choose items that are environmentally friendly and sustainable, such as Tencel or organic cotton, to use across our whole range of fashion, toys and textiles.

Visit Website

Phone:

01213777731

Email:

felix@smallsmart.co.uk

Location:

Unit 14, Birmingham Trade Park,,
Kingsbury Road,,
Birmingham
Birmingham
B24 9PS

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Small Smart 5 star review on 26th August 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this for my sons birthday which is tommorrow the 19th of March, we didn’t open it until tonight assuming it would be ok but in fact a part is damaged, I told my partner to still build it up as it’s a bit late now to tell me 3 year old son there’s no birthday present. I was hoping that the damaged piece of wood wouldn’t be visible but in fact it is. How do I talk to someone about this? I can also send a picture to show exactly where I mean.”

Helpful Report

HI there, Really sorry to hear that you have problem with our products, and please contact our customer service by e-mail: customer.services@smallsmart.co.uk or you could ring us on 0121 3777 731, we will try our best to help you out.

“Very disappointed after making my order and receiving a message confirming delivery date, I didn’t receive my order and was told that the item is out of stock and now still waiting for my refund!!!”

Helpful Report

“Very fast delivery but courier delivered to the wrong address and he drop the box with pushchair outside the door by the street! Thanks to nice lady she found me on facebook and contacted me. Pushchair looks lovely but is small very light even too light and it feels unsafe, my 8 months old girl was to big already, can't zip the apron when is in seating position. When you hang baby bag the pushchair flip over so again is not safe. Waste of money and because i use it once I can't return it!”

Helpful Report

HI Anna, First of all, we are sorry that you had really terrible experience with the our delivery service, the parcel has been delivered by DX and we are doing some investigation with them now see what really happened. This pushchair only weight 7.2 kg which actually is the design feature of it. And this pushchair passed British standard EN1888, therefore it is safe to use. If you still have any concern, please contact us again I'm sure we could help you out even it has been used already. Because our goal is the total satisfaction of our customer.

“good item delivery wasnt made twice as promised so collected instead”

Helpful Report

“Always buy my sons camper from sarenza or camper direct . Signed up for email offers to receive 10% off first order ... not including sale items ! Poor show. Not valued”

Helpful Report

Small Smart is rated 4.7 based on 1,167 reviews