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Kids Pass Reviews

2.2 Rating 240 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
The offers are not available that they advertise. Then even when you cancel they steal money from your account, be one rude when challenged about it and then only they will they cancel it for you but won’t refund anyone money. All reviews on there web page are 5* so they have obviously hand picked those. Avoid avoid
Helpful Report
Posted 5 years ago
They still took money from my account even after I cancelled. I sent them screenshot of cancelling and they still wouldn’t refund. Thankfully I noticed after one month. Internet is full of five star fake reviews or zero/one star reviews. They won’t refund anyone, they operate on their own terms away from their own t&cs. DONT BOTHER WASTING YOUR MONEY OR TIME. If you have already used them be sure to cancel with your bank because they will sneak money from your account
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Posted 5 years ago
Terrible customer service. Payments were taken after I cancelled. No refund given even though I had an email. Can’t cancel On the app. Most discounts they offer are available for free on other sites anyway! AVOID
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Posted 5 years ago
Really poor service. Avoid this company. I did not use them beyond the trial period and now 2 years worth of payments have been taken as they do not remind you when your subscription is due. They rely on small print when you first sign up that they will continue to take money until you cancel. The app does not have a cancel button either. The offers, apart from cinema vouchers are also poor.
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Posted 5 years ago
Absolutely awful. My membership expired 9/19. This shower of poop took the membership renewal payment, and also one last week. Refusing to refund me. Avoid at ALL costs. Court papers completed!! I won’t give in.
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Posted 5 years ago
No tickets for any local attractions. Very poor service.
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Posted 5 years ago
Used the pass successfully once in 12 months on cinema tickets! I’ve saved £6.26 - they’ve gained £60 from me. Absolutely shocking. I’m embarrassed that I fell for this.
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Posted 5 years ago
disgraceful customer service, used the referal link to book Alton towers tickets, made the payment to get an error message to say there was a problem with the transaction, however the payment went through twice but didnt recieve any tickets, messaged kidspass who basically said it wasnt their problem, so here i am £500+ down with no tickets and no one to help....AVOID AVOID AVOID
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Posted 5 years ago
just taken 40.00 from my account unauthorised. Poor customer service will not allow me to esculate the complaint. Not available by phone only email. Do not give this company your bank details
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Posted 5 years ago
Money was taken from my account for a yearly subscription, when I usually pay monthly. There customer service was absolutely appalling and I advise you to not use their services.
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Posted 5 years ago
Have vouchers for cinema but will expire in June but won’t exchange or refund horrendous treatment by this company had my money and won’t help
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Posted 5 years ago
Stay Away! Bad customer service with horrible billing practices! First of all, I was not at all impressed by the locations that are available through Kid Pass. The locations they do have available are all bottom of the barrel with really bad services and reviews. You wouldn't want to go there to begin with. I signed up for painting class for my daughter through Kid Pass. During the class they just handed me a paper and provide a paint brush set and asked my daughter to draw on her own. I could have done the same at home. Second think I didn't like about Kid Pass is how horrible their customer service is. They just don't care about taking care of their customers. Also, the have predatory billing service that auto renews and is almost impossible to cancel out. Dealing with the customer service was a nightmare. I had to resort to credit card charge backs. Stay away!!
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Posted 5 years ago
Massive waste of money. You can find much cheaper deals elsewhere and once the have your details will continue to charge you even after you request cancellation. Really really poor customer service. Do everything you can to avoid having any dealings with this company.
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Posted 5 years ago
DO NOT USE I decided to trial kidspass on the £1 deal. As i do with all my trial offers, i signed up and logged into my account to cancel straight away. Kidspass make this cancellation process very misleading, each time you click OK to cancel another offer page will appear, click cancel again and more confusing information will appear....As far as i knew after going through about 4 pages i had eventually cancelled my subscription. But low n behold a payment of £39 has been taken from my account, and apparently no cancellation was made! Now i know i went through the process, but due to the misleading cancellation process this mustnt have registered, so BEWARE. Customer service is terrible, The money is only pending , but they refuse to refund. And the subscription offers me no value...PLEASE DO NOT LET THEM RIP YOU OFF
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Posted 5 years ago
Kids pass are an absolute waste of money and a con! They took the money out of my account despite emailing to cancel.. I got told to email someone else to complain then someone.. I dont have time to keep messing about so had to leave it. Keep my £40 of you need it that much.. anyways most of the discounts on kids pass you can get online anyway if you look!
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Posted 5 years ago
TERRIBLE AVOID caught out like many others on here with £1 trial. Cancelled on expiry date was sent cancellation email still took £39 from my account! Will not refund me my money as they say that they require more notice. No reminder emails this cancellation period is buried in the small print. This company has traded far too long like this. I don’t understand why they are getting away with these unethical tactics.
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Posted 5 years ago
Shocking BEWARE. I am now pursuing a reimbursement for shocking service. One of the Odeon deals was £16 for a family of four trip to the cinema. So very small print says you cannot include ‘Frozen’ but when I logged onto the website for the Odeon in epsom there were NO films playing that were PG or U rated in the time frame. So I can’t actually go with my u12 kids to ANY film. When I requested a refund they told me they wouldn’t. I am now contacting trading standards for false advertising.
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Posted 5 years ago
Avoid - As unfortunately many have, I tried the £1 free trial. I understood the terms and conditions and having saved 30p and had offers unavailable knew it was indeed too good to be true so cancelled days after joining - well before my renewal date. And guess what happened...the date came around and they took £39.99 anyway. Having rung and been told to email the email team then decided to then send rude copy and pasted emails basically dismissing me and telling me no cancelation was logged - yet they can see I did log on and leave feedback (which is part of the cancelation process!!) so they can see that I did cancel - but they don't want to refund so persist in failing the customer rights act where they are putting me at an unfair advantage to claim a refund because they want me to incur further costs to myself by posting letters and proof....this proof is an email they never sent! So other than my word what proof do I have. Awful customer service, awful discounts, just awful. Too many people have been done by this website. It is sickening. And by the looks of it they are using our money to pay for positive reviews so more people get sucked in. Disgraceful. Don't even want to give 1 star but I have to.
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Posted 5 years ago
Horrible unpractical website, where you can't easily choose the deals you are looking for, and bad offers, same money you pay if you book directly. Complete waste of money, don't even try!
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Posted 5 years ago
Kids Pass-Avoid!!! They don't send a reminder before they swipe your renewal and then they refuse to refund your money because they say it's in their terms and conditions. I guess it's legal, but pretty unethical. They must make a fortune in this way which is wrong.
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Posted 5 years ago
Kids Pass is rated 2.2 based on 240 reviews