Avoid - As unfortunately many have, I tried the £1 free trial. I understood the terms and conditions and having saved 30p and had offers unavailable knew it was indeed too good to be true so cancelled days after joining - well before my renewal date. And guess what happened...the date came around and they took £39.99 anyway. Having rung and been told to email the email team then decided to then send rude copy and pasted emails basically dismissing me and telling me no cancelation was logged - yet they can see I did log on and leave feedback (which is part of the cancelation process!!) so they can see that I did cancel - but they don't want to refund so persist in failing the customer rights act where they are putting me at an unfair advantage to claim a refund because they want me to incur further costs to myself by posting letters and proof....this proof is an email they never sent! So other than my word what proof do I have. Awful customer service, awful discounts, just awful. Too many people have been done by this website. It is sickening. And by the looks of it they are using our money to pay for positive reviews so more people get sucked in. Disgraceful. Don't even want to give 1 star but I have to.
4 years ago
Kids Pass has a
2.2
average rating
from
226
reviews
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