Kids Pass Reviews

2.2 Rating 226 Reviews
29 %
of reviewers recommend Kids Pass
2.2
Based on 226 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
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Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
It’s now March 2021. Like many others here, your subscription is AUTOMATICALLY taken without ANY communication. If you have signed up, then DON’T expect to get a REFUND. Customer services last March (2020) had denied I canceled the account and had taken the money from my account as I had signed for it to be TAKEN automatically. Well, Covid has stopped us (like you) from seeing the grandchildren, let alone take them out. They point-blank refused a refund last year, so I kept it going until now. STILL NO CONTACT on this year's renewal… Not even an offer to extend! It's very obvious, nobody has been going anywhere in the last year, and it’s not opening up yet either, so sorry, won’t be using you again. When you CANCEL, make sure you do it TWICE as it didn’t cancel on the first try! Take a screenshot too, just in case. Press the Windows Key, and Prt Scr key at the same time, and it should be saved to your computer. NO REFUND!
Kids Pass 1 star review on 11th March 2021
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Posted 3 years ago
Terrible customer service no prior warning to payment coming and and refuse to cancel and refund. Haven’t ever used it found it useful.
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Posted 3 years ago
No reminder to say that your subscription is about to renew so a payment for £40 gone out the bank today. Emailed them to say I thought it was terrible that they do not send an email to remind you and basically got a reply saying ‘tough’. Have emailed again to say in these current circumstances most offers can’t be used and haven’t been most of the year so will see what reply that gets
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Posted 3 years ago
Cancelled membership only to discover they continued to debit my account for 20 months. Based on other reviews, seems unlikely l that I will get a refund.
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Posted 3 years ago
Awful company. Hard to cancel, Take the monthly fee by card payment instead of DD in a stealth manner.
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Posted 3 years ago
Avoid! App indicates membership expired so didn’t take further action only to just see that 2 months payment taken out following £1 for 30 day trial. Going by other reviews they will not refund it. Shocking! Will phone up tomorrow to cancel and try all the same. I often take up offers and really careful to cancel in time - other companies are not set up in such a sneaky way. Wouldn’t mind but the deals are terrible / don’t exist, didn’t use a single one. Better/same deals on back of cereal packets etc
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Posted 3 years ago
Can’t find anywhere to cancel the subscription.. the website takes you straight to the app page so no account info to cancel.. AVOID
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Posted 3 years ago
Avoid! App was saying membership expired so presumed my cancellation had gone through but then took another payment. Queried it- not their fault apparently and when it says your membership has expired on the app, according to them this doesn’t mean that it has actually expired!!! Also had an issue the one time I used a deal through them where payment was taken twice. Not worth the hassle!!
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Posted 3 years ago
The offers are not available that they advertise. Then even when you cancel they steal money from your account, be one rude when challenged about it and then only they will they cancel it for you but won’t refund anyone money. All reviews on there web page are 5* so they have obviously hand picked those. Avoid avoid
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Posted 3 years ago
They still took money from my account even after I cancelled. I sent them screenshot of cancelling and they still wouldn’t refund. Thankfully I noticed after one month. Internet is full of five star fake reviews or zero/one star reviews. They won’t refund anyone, they operate on their own terms away from their own t&cs. DONT BOTHER WASTING YOUR MONEY OR TIME. If you have already used them be sure to cancel with your bank because they will sneak money from your account
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Posted 3 years ago
Terrible customer service. Payments were taken after I cancelled. No refund given even though I had an email. Can’t cancel On the app. Most discounts they offer are available for free on other sites anyway! AVOID
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Posted 3 years ago
Really poor service. Avoid this company. I did not use them beyond the trial period and now 2 years worth of payments have been taken as they do not remind you when your subscription is due. They rely on small print when you first sign up that they will continue to take money until you cancel. The app does not have a cancel button either. The offers, apart from cinema vouchers are also poor.
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Posted 3 years ago
Absolutely awful. My membership expired 9/19. This shower of poop took the membership renewal payment, and also one last week. Refusing to refund me. Avoid at ALL costs. Court papers completed!! I won’t give in.
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Posted 3 years ago
No tickets for any local attractions. Very poor service.
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Posted 3 years ago
Used the pass successfully once in 12 months on cinema tickets! I’ve saved £6.26 - they’ve gained £60 from me. Absolutely shocking. I’m embarrassed that I fell for this.
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Posted 3 years ago
disgraceful customer service, used the referal link to book Alton towers tickets, made the payment to get an error message to say there was a problem with the transaction, however the payment went through twice but didnt recieve any tickets, messaged kidspass who basically said it wasnt their problem, so here i am £500+ down with no tickets and no one to help....AVOID AVOID AVOID
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Posted 3 years ago
just taken 40.00 from my account unauthorised. Poor customer service will not allow me to esculate the complaint. Not available by phone only email. Do not give this company your bank details
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Posted 3 years ago
Money was taken from my account for a yearly subscription, when I usually pay monthly. There customer service was absolutely appalling and I advise you to not use their services.
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Posted 3 years ago
Have vouchers for cinema but will expire in June but won’t exchange or refund horrendous treatment by this company had my money and won’t help
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Posted 3 years ago
Stay Away! Bad customer service with horrible billing practices! First of all, I was not at all impressed by the locations that are available through Kid Pass. The locations they do have available are all bottom of the barrel with really bad services and reviews. You wouldn't want to go there to begin with. I signed up for painting class for my daughter through Kid Pass. During the class they just handed me a paper and provide a paint brush set and asked my daughter to draw on her own. I could have done the same at home. Second think I didn't like about Kid Pass is how horrible their customer service is. They just don't care about taking care of their customers. Also, the have predatory billing service that auto renews and is almost impossible to cancel out. Dealing with the customer service was a nightmare. I had to resort to credit card charge backs. Stay away!!
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Posted 4 years ago
Kids Pass is rated 2.2 based on 226 reviews