I too have fallen victim to the £1, try before you buy offer. I purchased on 5th September and shortly after signing up decided it was not for me and got in touch to cancel. I was advised I couldn't cancel via their online contact, customer service team and would need to do this online, which I did. Fast forward, I have now had £39.99 taken from my bank account, so I got in touch again to advise there must have been a mistake. I was then advised I needed to send an email to their accounts address as it was a payment query. I then received an email confirming my cancellation (which previously could not have been actioned via their contact service) followed by another blanket, copy and pasted, computer says no you cannot have your money back, it's in our terms and conditions, sorry for any inconvenience, generic email. It's upsetting that I did contact them on the same day I signed up and requested to cancel and I was told they couldn't do it, I assumed I had followed the correct process online and I understand this may not have gone through their side or, I have done the incorrect thing but, I tried and there is no consideration for that. To add insult to injury, as I wasn't expecting the payment I went into my overdraft and also incurred back charges. I'd say don't bother but, you're only probably reading this review if you to, have been charged without really knowing it was going to happen. It's a thumbs down from my Kids Pass.