Similar issue to many others, took out the trial and then 'forgot' to cancel before 30 day trial period expired. Only realised when checking my bank account and seeing £39.99 had been debited by kids pass. However there was no cancellation reminder received from kids pass and whilst signing up for the trial there was no clear indication of the day that the trial membership needed to be cancelled by before rolling over into a full annual account and I challenge kids pass to provide proof that anyone that has signed up for the trial was presented with this information as I've seen them stating in their responses to the poor reviews on this site (this 'cancel by date' should be clearly contained within contract terms sent via email or post to the member on signing up for the trial). As a busy father of three kids such a cancellation reminder or clear indication of when the trial membership needed to be cancelled by would have been helpful! Instead I'm now left feeling like I've been duped into a membership which on checking the contract terms, unlike 'standard annual memberships', there is no option to cancel and receive a partial pro rata refund for these trial memberships (possible valid basis for a complaint to trading standards there as kids pass are claiming you enter into a 'full annual membership contract' following the trial, however this membership appears to have different cancellation terms to regular 'full annual membership contracts'). In addition, on checking my emails apart from a single email confirming my trial membership had been set up (with no mention of the need to cancel by a certain date or within a specified time period being contained within that email), I received no subsequent emails from kids pass containing any offers or promotions until the day after my membership rolled over to the full annual contract. Following that date I appear to have received daily emails from kids pass, however by avoiding sending any emails during the trial period (which surely they would if they wanted you to know what a great thing it was to be a part of) they also avoid reminding you that you still have a trial membership you need to get round to cancelling. This all feels extremely sneaky and appears to be very poor business practice by anyone's standards and I've no doubt the poor reviews received in relation to this won't be helpful to kids pass business moving forward. I certainly won't be renewing my membership next year and will be advising others to stay well clear (the offers available via the app for my area also appear EXTREMELY poor and certainly don't look 'exclusive' to kids pass as advertised with similar discounts and offers being made available by the applicable venues themselves without the overhead of the kids pass membership fee). An extremely short sighted way of doing business leading to this poor review amongst many others which I'm sure kids pass will respond to in an extremely dismissive way!