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Kids Pass Reviews

2.2 Rating 240 Reviews
28 %
of reviewers recommend Kids Pass
2.2
Based on 240 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Kids Pass 1 star review on 5th April 2022
Anonymous
Kids Pass 1 star review on 11th March 2021
Byron
Anonymous
Anonymous  // 01/01/2019
Is a scam, the one pound trial offer. Very difficult to cancel . There is no customer team to contact on the number and e mail address provided. More than one year membership now, without even once using the website
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Posted 2 months ago
Absolute rubbish! Although they do make cancellation easy, the discounts are a farse! i was looking to book a safari park which woyld have cost me £128 through kids pass, when i went to the site to book direct it was only £90!!!
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Posted 3 months ago
Codes don't work. Tells you to call a number which refers you to an email that then bounces back. Absolute scam!
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Posted 3 months ago
Kids Pass is a fantastic resource for families, offering access to a wide variety of fun activities at discounted prices. The app is easy to use, helping parents discover new experiences for their children. It's a must-have for budget-conscious families seeking exciting outings!
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Posted 3 months ago
Kids pass were advertising 33% discount for Dudley Zoo. Therefore joined, but when I attempted to buy tickets, they were sold out. Totally misleading and feel cheated/scammed, as there was no clear warning the tickets could sell out and/or not available.
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Posted 3 months ago
Bought tickets to twycross zoo saved 79 pounds booking them on kids pass hoping I can use these tickets successfully today when we go we will see
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Posted 4 months ago
Is a scam, the one pound trial offer. Very difficult to cancel . There is no customer team to contact on the number and e mail address provided. I spent a lot of time getting hold of them through Facebook , but have been charged for nothing and have been denied a refund as well.
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Posted 4 months ago
Cancelled then charged again, absolute scam of a company considering it only offers discounts readily available on other free sites across the web.
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Posted 4 months ago
Codes don't work and are far less favourable price-wise than they seem. Just don't bother.
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Posted 5 months ago
AWFUL. No access and no contact number to sort your membership out and the people communicating on emails have no clue and don’t want to help
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Posted 5 months ago
What a scam....advertised up to 38% off standard prices (I appreciate it is up to so no guarantee of savings). Gullivers World tickets £19.50 for adults and children direct with Gullivers...£21.50 each on kids pass 🤣 looking at further prices showed most were no cheaper, a few slightly cheaper but quite a few others were more as per the example above. Don't waste your time.
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Posted 5 months ago
I tried to join today, it didn't work. I was advised to ring the Safari Park direct????? Would not recommend.
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Posted 6 months ago
Literally one of the worst companies I have ever dealt with! My account does not work and never has so could not cancel. They refuse to refund me nor fix my account so I can use it!
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Posted 6 months ago
I wanted to try Kidsapp and after 1 month cancelled it. But still they kept taking money from my account. My Account is cancelled, and clearly shows on app that account cancelled on September, still taking monthly fees from account. After approaching them through email to refund amount they are sent link claiming account not cancelled. When I click link it clearly shows I am not member. Seems by seeing many with same issue feel they are scammers
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Posted 6 months ago
Fraudulent AVOID! Unable to cancel past trial period, then charged full year membership. No response on the phoneline and it cuts off, emails are no unanswered.
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Posted 6 months ago
In 2021 I signed up for a £1 membership to try out KidsPass. Didn't use it as the discounts weren't in my area or weren't for activities my kids could do, so I cancelled the membership. Suddenly, out of nowhere, KidsPass have taken a number of payments off my debit card, without me authorising them. This is from an account I don't use much any more as no other bills go out of that account, so I hadn't noticed until I was checking something else one day. They told me they cannot find a membership account associated with me, yet have not offered a refund or apology! How can this happen??
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Posted 7 months ago
I would NOT use this platform again. From my own experience bought for Gullivers from Kidspass - 1. they have a limit time using the ticket in 3-month (or October 2024 depends on which date comes earlier) OUTSIDE of school and bank holidays (which is when you need the discount most tbh), which leads to 2. the average price you are gonna pay for a weekday/standard weekend that they claim is cheaper is a False Claim. From their customer service when i made a complaint on this: From Kidspass CS: There may be times when an attraction may have a promotion running or may alter their prices for a period of time. Our prices do remain the same throughout the year. The savings we give on the offer are an average and can sometimes be higher/lower as we do not ask for the date you are going to be using the codes for, to calculate the exact savings. I have gone through the rest of calendar dates on Gullivers website when I made the complaint, I could have gotten cheaper deal from Gullivers direct on a weekday/weekend than Kidspass. It's a scam (which I have overlooked)
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Posted 7 months ago
Impossible to cancel!
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Posted 7 months ago
I cancelled membership on my last day of trial. I had an email confirming this. I went on my account and it confirmed the account was cancelled. It told me I had to renew membership if I wanted to see deals again. Yet, they still had taken money from my account. I emailed them regarding this, they told me a cancellation was not showing my account and they would not be refunding. They told me to cancel and I would be able to use it for the rest of the month as I had paid. I explained I had already cancelled, so could not do that again. I also explained I cannot use the deals even though the money was taken because the account is showing as cancelled on my end. They didn't care for any of this. So essentially have taken my money with access to deals. This seems like a huge scam, definitely avoid.
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Posted 7 months ago
Thought I'd cancelled my membership, but payment still being taken. Tried to login but had to reset my password. When trying to access my account it logs me out. Tried to access it via the app but despite resetting the password it didn't recognise my account. Reset password again but still unable to access my account. Despite paying monthly I'm unable to access any of the offers. Tried to call, but the number listed doesn't connect. Next step is to contact my bank.
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Posted 7 months ago
Kids Pass is rated 2.2 based on 240 reviews