KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,639 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,639 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how KIDLY made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1075

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item arrived late and separate from the rest of our order, although we where sent an email to notify us of this. The paint was chipped, cheap plastic pieces where broken under the rubber handle bar grips and the handle bar cover is missing.”

Helpful Report

Posted 5 years ago

“Not necessarily a 'bad experience' as we like the shoes which arrived, but they weren't the colour I ordered. There was no time to exchange them but luckily we are OK with the colour anyway!”

Helpful Report

Posted 6 years ago

“Had to go and collect my order from the post office. Wouldn’t usually mind, but this was a set of “baby milestone” cards and therefore should have been able to fit through my letter box. However what I collected was a box the size of a shoe box with a pack of a5 cards in! Come on, what an absolute wasted of packaging!”

Helpful Report

Posted 6 years ago

“Order was placed on Monday, and wasn't dispatched until Thursday, only after I contacted you via live chat to chase the order up. I was then promised next day delivery due to the hold up but that also didn't happen as your customer service person apparently "missed the order", and any subsequent communication was essentially "sorry for your disappointment". So the "delightful delivery" and "best. help. ever" claims were pretty inaccurate I'm afraid! 🙄”

Helpful Report

Posted 6 years ago

“The box the activity table came in was terribly damaged and very dissapointing as it was my first purchase from kidly. The parcel the box was packed in was undamaged so the product must have been packed like that. Was a gift for my daughter's first birthday so this was the biggest reason behind my disappoint”

Helpful Report

Posted 6 years ago

“Service was good but product turned up in broken packaging and appeared dirty (brown stain on product!). Would have returned if i could have, but didnt get a chance to.”

Helpful Report

Posted 6 years ago

“The children's bathroom stair that I ordered was cracked and very badly scratched.. can't believe that you would send out such a damaged product. Very disappointing.”

Helpful Report

Posted 7 years ago

KIDLY is rated 4.9 based on 22,639 reviews