KIDLY Reviews

Name: KIDLY
Rating: 4.87

4.9 Rating 22,602 Reviews

98 %

of reviewers recommend KIDLY

4.9

Based on 22,602 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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1075

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“waiting for a refund”

Helpful Report

Posted 6 days ago

“Well made bib and cups and the colour looks exactly like the photo.”

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Posted 6 days ago

“Excellent service my grandson swim shoes and shoes absolutely beautiful and light weight”

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Posted 1 week ago

“Prompt delivery beautifully packaged. Item as expected. All round good experience with Kidly.”

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Posted 1 week ago

“Great experience. Highly recommend. Lovely sandals for a reasonable price. Good quality”

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Posted 1 week ago

“Easy to order. Quick delivery.”

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Posted 1 week ago

“I ordered an item that isn't shown here, but it didn't arrive. I got a dispatch note for three out of four items and a refund for the missing item, with no explanation. I popped onto live chat which was very responsive and I was provided with a free delivery code to reorder the missing item, which I had to do myself. I was very frustrated when that second order was also refunded and my two year old was left disappointed for a second time. Again, I had to ask what happened as I hadn't received any communication explaining the order had been cancelled. It seems the systems can't keep up and allowed me to order something that wasn't in stock (twice) and I had to make contact myself to find out about it. The products are fantastic, but the service is very hit and miss.”

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Posted 1 week ago

“This is not a reflection of my experience with Kidly per se but my experience with their chosen courier. The item looks amazing in pictures and I was very excited about my son receiving it but it’s been weeks of Royal Mail attempting deliveries and “missing” them even though my full address is clearly mentioned. I even requested a new delivery and mentioned my flat number next to my name so they don’t miss it but they still manage to miss it and I get an email saying delivery attempted even though I was home and no one rang the buzzer or called me. It’s extremely frustrating”

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Posted 1 week ago

“Excellent service. I placed my order late afternoon and it was delivered the next morning by the postman!!! Unbelievable. The toy is great and my grandson loves it. Well done, keep doing more of the same. Bob P”