I ordered an item that isn't shown here, but it didn't arrive. I got a dispatch note for three out of four items and a refund for the missing item, with no explanation. I popped onto live chat which was very responsive and I was provided with a free delivery code to reorder the missing item, which I had to do myself. I was very frustrated when that second order was also refunded and my two year old was left disappointed for a second time. Again, I had to ask what happened as I hadn't received any communication explaining the order had been cancelled. It seems the systems can't keep up and allowed me to order something that wasn't in stock (twice) and I had to make contact myself to find out about it. The products are fantastic, but the service is very hit and miss.