“Locksmith was on site within 5 minutes, however immediately quoted £210 stating lock had to be drilled and new installed.
I was asking about picking the lock and did tell the back door had a different and simple lock. I was told they never picked locks and further more the locksmith didn't even want to check the kind of lock I had on the back door.
£210 when was expecting £49 was far too much, special as it was not even checked if back door could be opened instead.”
“Door not shutting properly or locking due to upvc door and frame not aligning. A call and someone was out within hour, adjustment to frame mechanism and sorted within 10 minutes. Good price. Technician was polite professional and friendly and explained what the problem was and how rectified, credit to company. Would recommend and details saved in case needed again.”
“I was locked out of my flat. They arrived in 15 minutes after the call. It literally took 2 seconds to open the door. Disturbingly easy. Could have done it myself If I knew the trick. But the job is done and I have access to my flat again. Paid the fee. Happy customer.”
“I was charged £85 +VAT for a Keysafe that is available for under £30 max and £12.50 on Amazon. I have no problem with the installation and charge for that - the guy came quickly and did a thorough job. He just ripped me off for the box. I needed it quickly for carers coming in and feel I have been ripped off. They do not reply to emails querying the charge.”
Good afternoon
Thank you for taking the time to leave us a review.
Our customer care team will get back to all emails with 48 hours. Please email us at customercare@allservices4u.co.uk and we will be happy to help.
“£70.80 for putting a bit of wire through letter box and opening it which took 30 seconds, it took him longer to right the invoice. He was at the property max 5 minutes £50 maybe but not £70 . I am in the building trade ? And no one is on £70 pound an hour”
Hi Paul
Thank you for taking the time to leave us a review.
Our standard charge is 59 + VAT and I can see that is what you have been charged.
I can only apologise if this was not made clear at the time of booking.
“Locksmith arrived late looked at lock told me i needed a high security lock and my door needed to be alined. Said lock would be 300 pounds plus but i needed this lock because if my home was broken into insurance would not pay out if i had a cheaper lock fitted. This whole process took about 10 minutes when i said i didnt want work done i was told there was a cancellation fee of 58.80 that had to be paid then, locksmith didnt have any change so ended up giving him 60 pounds no change or reciept given. This whole experience has left me feeling as if ive been taken for a fool. Feel as if he was trying to scare me into purchasing the expensive lock now im left with lock not fixed and worried. wiil not be using you company and will be letting people know of this horrid experience.”
Hi Lesley
I am sorry to hear about the experience you had.
Could you please email our team at customercare@allservices4u.co.uk and we can look into this for you as a matter of urgency?
Kind regards
