Kettler Reviews

Name: Kettler
Rating: 4.40

4.4 Rating 2,485 Reviews

85 %

of reviewers recommend Kettler

4.4

Based on 2,485 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01527 591901

Location:

Merse Road, North Moons Moat, Redditch
B98 9HL

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Kettler 5 star review on 31st December 2024

David Paget

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the reason i have given 3 is that the 'cover' i ordrered from Kettler was different to what was shown on the image. the cover name was Menos but the one i received shows Kettler - it's a very 'tight fit' - it doesn't have a draw string also as show on the image - as it's so tight i split the cover putting it on. the image of the cover showed it quite a loose fit but with a drawstring cord around the base. The table and chairs we purchased however seem very good quality and are just as shown in the image -”

Helpful Report

Posted 1 year ago

“I bought a table and chairs 18 mths ago and I love the contemporary look of the metal frame and wooden surface. However, having taken the cover of this month, in addition to general colour loss from all the rain, lots of small patches of the colour had totally gone - maybe attached to the cover? The customer services team were very defensive , telling me they don't recomend covering, and if i did cover, then it must be breathable. Fair enough, but this is not on the website care instructions and the assembly manual says it can be covered. I was also told I should have been reapplying the grey colour protector 4-6 times a year. This is not on the bottle or web-site. I only did twice. Anyway, on the positive, I have put on a couple of coates of the colour and it seems to have been taken up by the wood, put on 2 coates of protector and it now looks good again. Finger scrossed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us. We're glad to hear that you love the contemporary look of your table and chairs, and we appreciate your feedback regarding the care and maintenance of our products. We're sorry to hear about the issues you encountered with color loss and patches on your furniture. Our customer service team's intention was to provide guidance based on the best practices for maintaining the quality and appearance of our products over time. We apologise if this communication came across as defensive, as it was not our intention. We understand that the care instructions provided on our website and assembly manual may not have been as clear as they could have been, and we appreciate your feedback on this matter. We will review and update our documentation accordingly to ensure that our customers have the necessary information to care for their furniture properly. We're pleased to hear that you were able to restore the appearance of your furniture with the application of the grey color protector. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We're here to assist you and ensure your continued satisfaction with our products. Thank you for your understanding, and we hope that your furniture continues to look great for years to come.

Posted 1 year ago

“The table and chairs look very stylish. Sadly the chairs are very light and blow over in the wind even when tucked under the table.”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent purchase of our table and chairs. We're delighted to hear that you find them stylish, but we regret to learn about the issue you've encountered with the chairs being too light and susceptible to blowing over in the wind. Ensuring the functionality and safety of our products is a top priority for us, and we appreciate you bringing this matter to our attention. We will certainly take your feedback into consideration as we continue to refine and improve our designs. If there are any specific suggestions or additional feedback you would like to share with us to help us address this issue, please feel free to reach out to our customer service team at sales@kettler.co.uk Your input is invaluable to us as we strive to provide products that meet the needs and expectations of our customers. Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

Posted 1 year ago

“Wrong items delivered but customer services were excellent and the correct items will be delivered shortly”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Kettler. We truly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. We are sorry to learn that the wrong items were sent however, we are pleased that this was quickly resolved. Should you ever need any further assistance or have any questions, please do not hesitate to reach out to us. Our dedicated team is always here to help, and we would be more than happy to assist you in any way we can. Once again, thank you for your valuable feedback. We look forward to continuing to serve you and ensuring your satisfaction.

Posted 1 year ago

“The Copper Pendant Patio Heater is made to a lovely quality but the power lead is too short and we now have to get an electrician to fix this problem.”

Helpful Report

Posted 1 year ago

Hi Julie,Thank you so much for taking the time to share your feedback about Kettler! We really appreciate it. We're sorry to learn that the chord length is a little shorter than your requirements however, this is of standard length and we are sure with a little help from an electrician you will be able to enjoy using the heater in the place you wish to use it. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.

Posted 1 year ago

“The product was fine but I won't order agaon from Kettler because you use TNT as your delivery partner. Waiting in all day for something that doesn't arrive and no way to get updates is tedious and unprofessional.”

Helpful Report

Posted 1 year ago

Dear Ruth, Thank you for taking the time to share your feedback regarding your recent experience with Kettler. We sincerely apologise for any inconvenience you encountered with the delivery process via TNT. Your feedback is invaluable to us as we continuously strive to improve our services. We understand that waiting for a delivery that doesn't arrive as scheduled can be frustrating, and we apologise for any inconvenience this may have caused. We acknowledge the importance of timely and reliable delivery, and we are actively working with our delivery partners to address any issues and improve communication regarding delivery updates. While we regret that your experience with the delivery process has led you to reconsider future orders with Kettler, we hope you'll consider giving us another chance in the future. We are committed to providing a seamless and positive shopping experience for all our customers, and we would welcome the opportunity to regain your trust. If you have any further concerns or feedback, please don't hesitate to reach out to us directly. We value your input and are here to assist you in any way we can. Thank you again for bringing this matter to our attention, and we appreciate your understanding and patience.

Posted 1 year ago

“The cover for a table tennis table is badly designed with no proper means of securing it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us regarding our Kettler table tennis cover. We genuinely appreciate your honesty as it helps us to identify areas where we can improve our products and services. We're sorry to hear that you found the design of our table tennis cover lacking in proper means of securing it. Ensuring the functionality and quality of our products is incredibly important to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to refine and improve our product designs.

Posted 1 year ago

“Product arrived but had no clue if it was going to or when because no confirmation email was sent to me.”

Helpful Report

Posted 1 year ago

Hi Victoria! Thank you so much for taking the time to share your feedback on Kettler! We are sorry to learn that you did not receive the confirmation email/text that we send out for our web orders being despatched, resulting in your order arriving without you being prepared for it. We hope that since receiving your product that you have enjoyed using it and should there be anything else that we can assist with then please do not hesitate to contact our team on 01527 588997

Posted 1 year ago

“Great products but in short supply hence my 3 star rating. I desperately need a replacement cover (original has all but perished) for my compact corner seating set but not available anywhere so it's now subjected to the elements? Not cheap either.”

Helpful Report

Posted 1 year ago

“I love the furniture but the covers perish very quickly and only last a few years before they need to be replaced. This is my third lot but the furniture it’s self looks as good as new. I wouldn’t mind but the covers are super expensive!”

Helpful Report

Posted 1 year ago

Hi Julie! Thank you so much for your feedback about Kettler. We're really glad that you're enjoying our product and we are sorry to learn of the issue with your covers! They hold a 12 month warranty so please contact us if your covers are failing around this time, so we can look into this for you. We believe in genuine customer service and place great value on customer satisfaction. If you ever need help, please don't hesitate to reach out to us. We'd be more than happy to assist you!

Posted 1 year ago

“Flat pack poorly engineered and instructions difficult to follow”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you so much for your feedback on Kettler. We really value our customers' opinions and are always striving to give you the best experience. We are dedicated to providing excellent service and products. Going forward, if there's anything we can do to make your experience with Kettler better, or if you have any first hand suggestions on how to improve the instructions then please don't hesitate to reach out! Thank you again for your review and feedback. Best, Kettler Team

Posted 1 year ago

“Order was incomplete and also had a wrong item However, customer service was very good and a replacement was dispatched straight away. Quality of furniture covers is excellent.”

Helpful Report

Posted 2 years ago

Thank you for your feedback about Kettler. We really appreciate you taking the time to share your thoughts and experiences. It's encouraging to see that you're enjoying our product and service. We are constantly striving to make sure we give our customers a great experience, so we are so glad to hear that it's been a positive one for you! If you ever need any help in the future, please don't hesitate to reach out and let us know! We would be more than happy to assist. Thank you again.

Posted 2 years ago

“Excellent service. Good quality product. Only bad thing was that the paint on the fire pit table top is very easily scratched”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback for our Kettler product. We strive to provide the highest quality products and ensure customers have the best experience possible. We value your loyalty and any feedback we get to continue to uphold our standards of excellent service! If you need any further help or assistance, please don't hesitate to reach out.

Posted 2 years ago

“I have yet to receive my order???”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Lilian. We are very sorry that you have not received your order yet. Our customer service team will look into this and contact you as soon as possible.

Posted 2 years ago

“Amazing product, but took so long to build. The table tennis table must have taken two people 6 hours to build. Nothing is put together for you.”

Helpful Report

Posted 2 years ago

Thank you, Emily, for your feedback on Kettler! The product does require assembly however, the comprehensive assembly instructions should allow this to be done fairly swiftly. We truly hope that now your table is assembled, you can enjoy many years of use. We strive to provide high-quality, personalised customer service so that you can have the best possible experience. We would love to help if you have any further questions or concerns. Please do not hesitate to reach out!

Posted 2 years ago

“Once erected it’s a very fine piece of kit. The assembly instructions are pretty dire - definitely could do something on this to make it easier to understand”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback about Kettler! We're thrilled to hear that you have had a great experience using our products. We hope all of our customers are as satisfied as you are with the high quality and convenience that Kettler offers. We are constantly looking for ways to improve our service, and your feedback helps us gauge how well we are doing. If you ever need anything else, please feel free to reach out to us and we'll be happy to help. Thank you again!

Posted 2 years ago

“Although the paint worked quite well I do think the size of the pot is extremely small to enable anyone to complete the job of keeping on top of any rating that might occur. I thought that the pot might be small & as such ordered two pots to complete a job on six chairs & a large table. However if the pots had been of a decent size I could have done a better overall finish on my set.”

Helpful Report

Posted 2 years ago

Thank you for the feedback, Barry! We're so happy to hear that Kettler is meeting your expectations. We work hard every day to make sure our customers are completely satisfied, so thank you for your feedback on the sizes of the touch up paint, we will ensure that we forward your comments to the relevant team. If ever you need help or have questions, please don't hesitate to reach out. We're here to help!

Posted 2 years ago

“Cleaner for wood arrived very quickly but unfortunately the other product I needed was out of stock, the grey colour restorer. So have not used cleaner yet.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback about Kettler! We appreciate customers like you who take the time to share their experiences with us. We make sure to provide our customers with the best service and quality products that fit their needs. We're glad you were happy with your purchase and we'll continue to strive to make sure all customers are satisfied. I am pleased to advise that we are expecting the Grey Colour Protector back in stock on 16/06 so you will be able to place an order then if you still require this. Please reach out if there's ever something we can do to make your experience better. We look forward to hearing from you!

Posted 2 years ago

“Efficient dispatch . Bottle arrived in Jiffy bag and there had been a small leak at the screw cap into the bag .”

Helpful Report

Posted 2 years ago

Hi Debbie, Thank you for sharing your feedback about Kettler. We take our customers' feedback seriously and are always looking for ways to improve the quality of our products and our service. We are glad to hear that you are satisfied with the delivery process and appreciate your kind words about our company. We work hard to make sure our customers have the best experience with us, and your feedback helps us to continue growing and providing a quality product. We are sorry to learn of a leak with your delivery, and if you require a replacement please contact our team on 01527 588997 and we will be happy to help Thank you again for taking the time to share your thoughts with us. If there is anything more we can do to improve your experience, do not hesitate to reach out. Kind regards, Kettler

Posted 2 years ago

“I am unable to review as I haven’t received my order yet!”

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Posted 2 years ago

Kettler is rated 4.4 based on 2,485 reviews